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Help Desk Co Jobs (NOW HIRING)

Tusker

Help Desk Specialist

Duluth, MN · On-site

$40K - $45K/yr

The Help Desk Specialist must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency. Essential ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

Willingness to co-operate with others and work to the greater good; * Multi-tasking capabilities ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

Willingness to co-operate with others and work to the greater good; * Multi-tasking capabilities ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.25 - $26/hr

... co-workers. * Identifies and seizes new opportunities, displays can-do attitude in good and bad ... As the Help Desk II, you are delegated the authority, responsibility, and accountability to carry ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: 8+ Months Objectives of Engagement: The primary ... Consistently treat end users, stakeholders, and co-workers with dignity and respect. * Create and ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.25 - $26/hr

... co-workers. * Identifies and seizes new opportunities, displays can-do attitude in good and bad ... As the Help Desk II, you are delegated the authority, responsibility, and accountability to carry ...

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Help Desk Co information

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How much do help desk co jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk co in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Co vs Technical Support Specialist?

AspectHelp Desk CoTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportHelp desk, remote support, on-site troubleshooting
Industry UsageIT services, customer supportIT, software, hardware support

Help Desk Co and Technical Support Specialist roles often share certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk Co typically handles initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, including hardware repairs or software configuration. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

How do I get into a help desk role?

To enter a help desk role, candidates typically need a high school diploma or equivalent, along with basic computer skills and knowledge of operating systems and common software. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users effectively.

What cities are hiring for Help Desk Co jobs?

Cities with the most Help Desk Co job openings:

What states have the most Help Desk Co jobs?

States with the most job openings for Help Desk Co jobs include:

What are popular job titles related to Help Desk Co jobs?

For Help Desk Co jobs, the most frequently searched job titles are:

Help Desk Co jobs near you
Infographic showing various Help Desk Co job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Duluth, MN • On-site

Tusker
11 - 50 employees
Learn more about Tuskerexternal

$40K - $45K/yr

Full-time

Re-posted 4 hours ago

Key responsibilities

  • Provide phone support to customers, including remote desktop and server support.

  • Monitor and perform routine server health checks and review service alerts to identify and resolve issues.

  • Track, follow-up on, and complete service tickets within the specified timelines, escalating unresolved issues as needed.

Job description

Tusker helps organizations build secure, scalable cloud environments that evolve with their business. From migration to modernization, we design dependable, efficient infrastructure that simplifies complexity and keeps your operations running smoothly at every stage.
We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of tools and resources to address trouble tickets related to hardware, software, and internet-based issues. The Help Desk Specialist must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency.
Essential Duties and Responsibilities
  • Provide phone support to Tusker customers, including remote desktop and server support.
  • Monitor and perform routine server health checks for maintenance customers.
  • Monitor service alerts from our various tools, identify and resolves issues related to those alerts.
  • Review, follow-up on and complete assigned activity in ticketing system
  • Monitor service board and ensure that tickets are worked within the customers' Service Level Agreement and promised timeline.
  • Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
  • Escalate repeated or unresolved service tickets to the Service/Engineering Manager.
  • Manage configuration changes of monitoring and management software to ensure the highest level of customer support.
  • Provide and analyze reports on the health and service history of contracted customers.

Competencies and Skills
  • Strong written and excellent verbal communication skills -attention to detail is imperative.
  • Must be able to sort through data to determine appropriate conclusions and ensure that every step of a task is completed.
  • Must be able to follow directions and ask questions where specific steps have not been given. However, the ability to grow and become more self-reliant is important.
  • Must be able to maintain confidentiality and discretion.
  • The ability to balance quantity of work with quality of work is important.
  • Reliability in completing tasks is imperative.
  • Must maintain a valid driver's license and provide own method of transportation to customer sites as needed.
  • Must show a desire to take on new tasks, learn new skills and assist others.
  • The ability to follow though until issues are confirmed resolved is imperative.
  • The ability to provide thorough and timely documentation is essential.
  • Must maintain professional attitude and demeanor in verbal and written communication with customers.

Knowledge, Education & Experience
  • Must understand workstations, server, security, wireless, network infrastructure, etc. System and topologies that Tusker sells and services.
  • General knowledge of the Networking Service industry and products.
  • Minimum of 1+ years of computer /networking experience.
  • High School education or GED and Post-secondary education in field.

$40,000 - $45,000 a year
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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