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Help Desk Coop Jobs (NOW HIRING)

CDIT

IT Support Specialist 1S

Albuquerque, NM · On-site

Providegeneral help desk support; monitor internal and external help desk ticketingand closeout ... Supportsall JNWC Continuity of Operations (COOP) IT needs. * Performsroutine inspection of IT ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Supports all JNWC Continuity of Operations (COOP) IT needs * Performs routine inspection of IT ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Supports all JNWC Continuity of Operations (COOP) IT needs * Performs routine inspection of IT ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Supports all JNWC Continuity of Operations (COOP) IT needs * Performs routine inspection of IT ...

Technology, Automation, and Management, Inc.

... Help Desk oversight, change management, knowledge management, and training delivery for the AROWS ... COOP procedure development Support flexible scheduling including ANG drill weekends and evenings

Technology, Automation, and Management, Inc.

... Help Desk oversight, change management, knowledge management, and training delivery for the AROWS ... COOP procedure development Support flexible scheduling including ANG drill weekends and evenings

Care Resource Community Health Center

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ... Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP)

T2s, Llc

IT Support Specialist

Albuquerque, NM · On-site

Monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee ... Supports all JNWC Continuity of Operations (COOP) IT needs * Performs routine inspection of IT ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ... Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP)

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Help Desk Coop information

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How much do help desk coop jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk coop in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coop vs Help Desk Technician?

AspectHelp Desk CoopHelp Desk Technician
CredentialsOften students or interns; may have basic IT knowledgeTypically requires certifications like CompTIA A+ or similar
Work EnvironmentEducational or internship setting, part-timeFull-time, corporate or IT service desk environment
Employer & IndustryEducational institutions, internships, entry-level rolesBusinesses, IT support companies, corporate help desks
Search & Comparison IntentUnderstanding entry-level or internship rolesClarifying job responsibilities and qualifications

Help Desk Coop positions are typically internship or student roles focused on gaining experience, often part-time and in educational settings. Help Desk Technicians are full-time roles requiring certifications and providing ongoing technical support in corporate environments. The main difference lies in experience level, certification requirements, and work setting.

What cities are hiring for Help Desk Coop jobs?

Cities with the most Help Desk Coop job openings:

What are popular job titles related to Help Desk Coop jobs?

For Help Desk Coop jobs, the most frequently searched job titles are:

Help Desk Technician / Tier III Support

Norfolk, VA • On-site

PEOPLE TECHNOLOGY AND PROCESSES LLC
Automotive Repair and Maintenance • 51 - 200 employees
Learn more about PEOPLE TECHNOLOGY AND PROCESSES LLCexternal

$20.25 - $27.50/hr

Full-time

Re-posted 3 hours ago

Job description

PWS Title: Help Desk Technician / Tier III Support

Clearance Type: Top Secret

Contingent upon award*

Responsibilities:

  • Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user productivity.
  • Process AMC tickets by performing endpoint provisioning, IP address assignment via DHCP or static configuration, switch port activation, DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy.
  • One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules.
  • Assist with user account creation, disabling, unlocking, and access troubleshooting across Active Directory (AD), VDI, and other DISA-managed systems. Ensure changes are compliant with security protocols and properly authorized.
  • Use the approved ticketing system to document, assign, update, and close service requests. Maintain professional, customer-focused communication throughout the ticket lifecycle to keep users informed of progress and resolution timelines.
  • Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents.
  • Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration assistance.
  • Assist with enclave monitoring tools to track system health, identify trends, and escalate alerts to Network Engineers or Cybersecurity Technician as needed. Contribute to weekly and monthly performance summaries submitted to the Site Lead and Program Manager.

Required Qualifications:

  • Minimum 4-6 years of IT support experience, preferably in DoD or classified environments.
  • Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems.
  • Strong customer service skills, particularly in supporting senior leadership and VIP personnel.
  • Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations.
  • Security+ Certifications and ITIL Foundations (preferred)

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