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Help Desk Associates Jobs (NOW HIRING)

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associates Degree in Computer Science, Facilities Management or the equivalent combination of ...

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associates Degree in Computer Science, Facilities Management or the equivalent combination of ...

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associates Degree in Computer Science, Facilities Management or the equivalent combination of ...

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is responsible for delivering a positive end-user experience through timely, professional, and effective ...

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is responsible for delivering a positive end-user experience through timely, professional, and effective ...

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Sr. Help Desk Associate Job Summary: Assist University community with University Information and ... Associates will work closely with other specialists throughout ITS including networking, security ...

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting andmaintainingcomputer systems and software deployed to support the Stores andall oftheir processes.This includes but ...

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

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Help Desk Associates information

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How much do help desk associates jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk associates in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

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SAP Help Desk Associate

Cleveland, OH • On-site

Applied Industrial Technologies
Construction Materials Wholesalers • 5 - 10K employees

$18 - $24.25/hr

Full-time

Posted 9 days ago


Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

277th of 430 rated retail wholesalers


Job description

The Operational Excellence Department of Applied Industrial Technologies, an industrial distributor with a $12.5 billion market cap, seeks an experienced SAP Help Desk Associate.
The SAP Help Desk Associate serves as the first point of contact for SAP support issues. We are seeking an experienced hands-on SAP Help Desk Associate to analyze and resolve user SAP issues. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. While we prefer candidates to be based at an Applied Industrial Technologies location, we will consider hybrid work arrangements for the right candidate.
Job responsibilities include:
  • Ability to work in fast paced, high volume call center documenting requests, troubleshooting and resolving issues
  • Support remote users via phone, email, instant message and help desk ticketing software
  • Weigh the impact of problems to end users and other customers in order to assign an appropriate priority and resolution target, escalating if necessary to ensure customer satisfaction
  • Work independently and collaboratively to achieve objectives and assignments timely resolution
  • Meet departmental customer service metrics for help desk issue resolution
  • Participate with creation/maintenance of a knowledge base with common issue and resolution identification
  • Active involvement with the company's Lean processes driving continuous improvement and waste reduction

Requirements:
  • 1 year of Tier 1 SAP Help Desk problem solving or equivalent to meet/exceed established metrics and customer service standards in a fast paced, service related environment
  • Working knowledge of SAP
  • Proven problem solving and interpersonal communication skills
  • Ability to react to concerns in a professional manner
  • 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
  • Strong work ethic and self-starter

Preferred:
  • 1+ year of 2nd Tier Help Desk experience is preferred
  • Microsoft Office Suite knowledge
  • Multi-location, multi-country/state experience
  • French language a plus

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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