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Help Desk Associates Jobs (NOW HIRING)

Quevera

Help Desk Specialist

Odenton, MD · On-site

Required : • MUST have a current TS/SCI Polygraph clearance to apply for role. • Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of experience, a Bachelor ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Education: Associate's degree * Experience: 7+ years of related experience * Technical skills:

Dasco HME LLC

Help Desk Technician

Westerville, OH

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates who experience operating difficulty with IT hardware and/or software, troubleshooting hardware and ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...

Info Way Solutions

Help Desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking a Help Desk professional in Charlotte, NC. The role involves ... School Diploma, associate degree, bachelor's degree or some completed college course work • ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates who experience operating difficulty with IT hardware and/or software, troubleshooting hardware and ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Bachelor's or Associate's degree in Information Systems or a related field, or equivalent ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Info Way Solutions

Help Desk

Charlotte, NC · On-site

$19.50 - $26.25/hr

Job Summary : Info Way Solutions is seeking a Help Desk professional to provide first-tier ... School Diploma, associate degree, bachelor's degree • Some completed college course work ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Bachelor's or Associate's degree in Information Systems or a related field, or equivalent ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... • Associate or Bachelor's Degree in Computer Science, Information Systems or related field ...

Roseman

Help Desk Manager

Henderson, NV · On-site

As Help Desk Manager, you'll play a critical role in delivering an outstanding technology ... Preferred Associate's or Bachelor's degree in Information Technology, Computer Science, or a ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Associate's degree in Information Technology or related field, or equivalent experience. * Experience: * 2-3 years of experience in help desk or technical support roles. * Familiarity with Microsoft ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Associate or bachelor's degree in information technology or a related field preferred. A ...

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How much do help desk associates jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk associates in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

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Help Desk Specialist

Odenton, MD • On-site

Quevera
IT Services • 11 - 50 employees
Learn more about Queveraexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users. Responsibilities include troubleshooting, documenting service outages, and assisting customers with service-related inquiries.
Responsibilities:
• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.
Qualifications:
Required:
• MUST have a current TS/SCI Polygraph clearance to apply for role.
• Four (4) years demonstrated Help Desk experience with an Associate's degree.
• In lieu of experience, a Bachelor's Degree may be substituted.
• Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)
Company:
Quevera offers consulting and software engineering services. Founded in 2013, the company is headquartered in Columbia, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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