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Help Desk Co Jobs in Kansas (NOW HIRING)

Dave & Buster

Front Desk/Host

Overland Park, KS · On-site

$7.25 - $13.75/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk/Host

Kansas City, KS · On-site

$7.25 - $14/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk/Host

Kansas City, KS · On-site

$7.25 - $14/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk/Host

Overland Park, KS · On-site

$7.25 - $13.75/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk/Host

Kansas City, KS · On-site

$7.25 - $14/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk/Host

Overland Park, KS · On-site

$7.25 - $13.75/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Carrington

Mortgage Wire Desk, II Analyst

Topeka, KS · On-site

$24 - $33.65/hr

To read more visit: www.carringtonhc.co ( What We Offer: * Comprehensive healthcare plans for you ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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Help Desk Co information

What is the difference between Help Desk Co vs Technical Support Specialist?

AspectHelp Desk CoTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportHelp desk, remote support, on-site troubleshooting
Industry UsageIT services, customer supportIT, software, hardware support

Help Desk Co and Technical Support Specialist roles often share certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk Co typically handles initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, including hardware repairs or software configuration. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

How do I get into a help desk role?

To enter a help desk role, candidates typically need a high school diploma or equivalent, along with basic computer skills and knowledge of operating systems and common software. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users effectively.
Help Desk Co jobs near you
Infographic showing various Help Desk Co job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

IT Support Specialist

Overland Park, KS • On-site

City of Overland Park
Public Administration • 501 - 1,000 employees
Learn more about City of Overland Parkexternal

Full-time

Posted 23 days ago

Key responsibilities

  • Performs installation, diagnosis, repair, maintenance, upgrading, and disposal of computer hardware, software, and peripheral devices according to City policy.

  • Assists in preparing equipment replacements and software upgrades, documents progress, and recommends hardware and software deployments for City workstations.

  • Uses the Help Desk database to receive work assignments, update progress, and report on all performed work.

City Of Overland Park rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The City of Overland Park has a full-time IT Support Specialist position available in the Information Technology Department.
SUMMARY:
Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart phones and peripheral devices to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy. Assists in maintaining an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Assists in the preparation of equipment replacement and software upgrades or installations. May interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed. Answers Help Desk calls as required. Supports technology at Council and Committee meetings. Participates in on-call rotation as required.
RESPONSIBILITIES:
  • Performs a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy.
  • Assists in the preparation of equipment replacement and software upgrades or installations. Documents and reports progress of hardware replacement, software installations and special projects. Recommends, tests, and deploys hardware and software for City workstations.
  • Responsible for accurately reporting inventory moves, additions, and deletions. Assists in maintaining an adequate spare parts inventory of system, subsystems, and component parts used in repair work.
  • Keeps current on new technologies, industry best practices, and latest solutions to hardware and software malfunctions and communicates solutions and/or trains and guides co-workers. May interface with vendors, support service groups, and fleet maintenance in the maintenance, service, recommendation, implementation, problem-solving and/or purchase of computer and/or audio/video systems.
  • Ensures that all audio/visual equipment is in proper working condition and provides assistance in the use of this equipment during all Council meetings and other special meetings as required.
  • Answers Help Desk calls as required. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed.
  • Supports technology at Council and Committee meetings. Participates in on-call rotation as required.
  • Performs other duties as assigned.
  • The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with peers, subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
  • The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

REQUIREMENTS:
EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
  • Associates degree in computer science, or a related field, or an equivalent combination of formal education and work experience.
  • Must have a valid driver's license and maintain an insurable driving record.
  • Access to the Kansas Criminal Justice Information System (KCJIS) may be required, so the following KCJIS requirements apply: must be at least 18 years of age; must not have been convicted of a felony; must not have been convicted of a serious misdemeanor; and must not have an arrest history the nature and severity of which warrant disqualification.

EXPERIENCE:
  • Three years of experience in general maintenance of computer systems and peripheral equipment.
  • Must also have a working knowledge of PC operating systems, wireless connectivity, digital video recording and office productivity software used by the City or an equivalent level of experience.

SKILLS:
  • Personal computer skills.
  • Problem solving.
  • Basic math concepts.
  • Good oral and written communication skills.
  • Reading.
  • Good listening and organizational skills.
  • Tact and diplomacy.
  • Teamwork Skills.

MENTAL REQUIREMENTS:
  • Work independently.
  • Ability to prioritize work.
  • Ability to analyze basic problems and recommend possible solutions.
  • Alpha and numeric recognition.
  • Abstract and logical reasoning.
  • Decision making ability.
  • Ability to adapt to a changing environment .

PHYSICAL REQUIREMENTS:
  • Ability to make and receive phone calls.
  • Ability to lift approx. 50 lbs. and transport 25 feet.
  • Ability to distinguish colors.
  • Hand and eye coordination adequate for data entry.
  • Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screens.
  • Ability to operate a city vehicle.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):
  • None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
No City residency requirement.
Must successfully pass a background check, drug screen, physical exam and essential functions test.
Normal Work Hours: 8:00 a.m.-5:00 p.m., Mon.-Fri.
Salary Range - GRADE C: $48,671.00 - $64,984.18
Application Deadline: Open until filled
Benefits: Full-time
All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.
EO/M/F/D/V

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