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Help Desk Co Jobs in Kansas (NOW HIRING)

Holiday Inn Express

Night Audit

Hutchinson, KS · On-site

$13 - $17.25/hr

Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary ... Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests ...

Holiday Inn Express Hutchinson

Night Audit

Hutchinson, KS · On-site

$13 - $17.25/hr

Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary ... Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests ...

Holiday Inn Express

Night Audit

Hutchinson, KS · On-site

$13 - $17.25/hr

Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary ... Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests ...

Hilton Garden Inn

Night Auditor

Wichita, KS · On-site

$13.50 - $18/hr

Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary ... Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests ...

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Showing results 21-40

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Help Desk Co information

What is the difference between Help Desk Co vs Technical Support Specialist?

AspectHelp Desk CoTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportHelp desk, remote support, on-site troubleshooting
Industry UsageIT services, customer supportIT, software, hardware support

Help Desk Co and Technical Support Specialist roles often share certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk Co typically handles initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, including hardware repairs or software configuration. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

How do I get into a help desk role?

To enter a help desk role, candidates typically need a high school diploma or equivalent, along with basic computer skills and knowledge of operating systems and common software. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users effectively.
Help Desk Co jobs near you
Infographic showing various Help Desk Co job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Patient Service Representative, ENT

Kansas City, KS • On-site

The University of Kansas Health System
Health Care and Social Assistance • 5 - 10K employees
Learn more about The University of Kansas Health Systemexternal

$17 - $21.50/hr

Full-time

Re-posted 14 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

Job description

Position Title
Patient Service Representative, ENT
Medical Pavilion
Position Summary / Career Interest:
The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.
Responsibilities and Essential Job Functions
  • Pre-Visit SchedulingSchedule internal and external incoming department referrals.
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
  • Maintains extensive knowledge of appointment types, locations, providers, and specialties.
  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
  • Preauthorization of clinic specific visits and procedures as needed.
  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
  • During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards.
  • Secures patient signatures for consent and financial forms.
  • Follows and completes all standard registration documentation and scanning process in the Health System EMR
  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
  • Assist patient with MyChart activation and support.
  • Responsible for outpatient clinic direct rooming
  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
  • Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
  • Assist patient with MyChart activation and support.
  • Ensure proper front desk coverage until last patient is dismissed from the clinic.
  • Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.
  • Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
  • Supports both front desk and scheduling (telephone and MyChart) workflows.
  • Establishes and maintains productive working relationships with providers and the clinical care team.
  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
  • Follows the Health System standard apparel policy.
  • Effectively communicates Health System Policies to patients and patient advocates.
  • Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
  • Supports and participates in patient experience initiatives including marking campaigns and event registration
  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 1 or more years customer service or health care experience
  • Ability to maintain patient confidentiality

Preferred Education and Experience
  • College coursework completed towards an Associate's or Bachelor's Degree
  • Clerical, registration and/or customer service experience within a health care setting.

Preferred Language Skills
  • - If bilingual-Documented proof of competencies via language proficiency assessments

Knowledge Requirements
  • Ability to read, write, speak, and understand English.
  • Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
  • High level of customer service skills focusing on problem resolution

Time Type:
Full time
Job Requisition ID:
R-55265
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
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What University Of Kansas Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

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University of Kansas Health System logo

About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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