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Help Desk Co Jobs (NOW HIRING)

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Fortidia Location: Lakewood, CO (Hybrid Schedule - WFH Monday & Friday, In-office Tuesday ... The Help Desk Support Specialist acts as a key technical resource for our franchise network and ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... co-workers to research problem and find solution. • Makes appropriate use of reference ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... Uses technical databases to research problems, and talks with co-workers to research problem and ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs ... Document and communicate outage information to co-workers and customers. * Provide tier 1 response ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

... co-workers. This is a hands-on technical role with the opportunity to grow ones IT skills in a ... Provide help-desk support and resolve problems to the satisfactory expectations * Modify ...

Yancey Bros. Co.

Help Desk Technician

Austell, GA

$18 - $24.25/hr

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our ... As a Help Desk Technician your main focus is to assist employees with technical support and ...

Yancey Bros.co

Help Desk Technician

Austell, GA

$18 - $24.25/hr

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our ... As a Help Desk Technician your main focus is to assist employees with technical support and ...

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our ... As a Help Desk Technician your main focus is to assist employees with technical support and ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Talks with technical and non-technical co-workers to research problem and find solution. * Asks ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Talks with technical and non-technical co-workers to research problem and find solution. * Asks ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ... Talks with technical and non-technical co-workers to research problem and find solution. Asks user ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

The Help Desk Specialist must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency. Essential ...

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All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Co Jobs

Help Desk Co information

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$12

$23

$33

How much do help desk co jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk co in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Co vs Technical Support Specialist?

AspectHelp Desk CoTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportHelp desk, remote support, on-site troubleshooting
Industry UsageIT services, customer supportIT, software, hardware support

Help Desk Co and Technical Support Specialist roles often share certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk Co typically handles initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, including hardware repairs or software configuration. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

How do I get into a help desk role?

To enter a help desk role, candidates typically need a high school diploma or equivalent, along with basic computer skills and knowledge of operating systems and common software. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users effectively.

What cities are hiring for Help Desk Co jobs?

Cities with the most Help Desk Co job openings:

What states have the most Help Desk Co jobs?

States with the most job openings for Help Desk Co jobs include:

What are popular job titles related to Help Desk Co jobs?

For Help Desk Co jobs, the most frequently searched job titles are:

Help Desk Co jobs near you
Infographic showing various Help Desk Co job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Lakewood, CO • On-site

Fortidia US
See more jobs at Fortidia USexternal

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks


Company: Fortidia
Location: Lakewood, CO (Hybrid Schedule – WFH Monday & Friday, In-office Tuesday, Wednesday & Thursday)
We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.
We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.
For our Lakewood office, we are searching for a Help Desk Support Specialist, mainly focused on providing technical support for our AlphaGraphics and PostNet brands by investigating, resolving, and facilitating software and hardware issues for headquarters employees, franchisees, and field-based teammates.
The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print and order management software. In this role, the Help Desk Support Specialist will troubleshoot technical issues, collaborate with internal teams and vendors, and contribute to continuous improvements that enhance the support experience. The Help Desk Support Specialist will report to the Director of Support.
Compensation

$25/hr + bonus + benefits.
Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.
Main Tasks and Responsibilities:
Technical Support & Troubleshooting
  • Answer, evaluate, and prioritize incoming telephone, Portal, chat, and email requests from users experiencing hardware, software, networking, and other computer-related issues.
  • Interview users to gather information, diagnose technical issues, and determine the source of errors.
  • Perform incident recognition, research, isolation, resolution, and follow-up for routine user issues.
  • Determine root causes of technical issues and escalate to development teams or vendors as needed.
  • Provide Tier 2 support when appropriate.
Software Support & System Expertise
Establish yourself as a subject matter expert in our print and order management software and provide advanced support to our franchise centers.
  • Collaborate with vendors on software enhancements and identify opportunities to improve platform functionality.
  • Perform user acceptance testing (UAT) on software and hardware to ensure solutions meet business requirements.
  • Document software issues and work with outsourced programmers to explain software errors and recommend improvements.
  • Write and maintain Knowledge Base articles to support users and improve self-service resources.
Service Management & Process Improvement
  • Log and maintain accurate documentation for calls, emails, chats, portal requests, voice messages, and walk-up support within the IT Service Management system.
  • Make recommendations to reduce support call volume and improve support processes and procedures.
  • Install desktop and laptop computers for corporate staff and configure software and peripheral equipment.
  • Perform other related duties as assigned.
Requirements:
  • Excellent mastery of written and spoken English.
  • Help desk experience with demonstrated technical troubleshooting proficiency.
  • Experience supporting software, hardware, networking, and desktop technologies.
  • Print shop, retail shipping, or business center experience preferred.
  • Technical ability to troubleshoot software and hardware; network equipment experience is a plus.
  • Strong attention to detail and ability to work under tight deadlines.
  • Strong analytical, numeracy, and problem-solving skills.
  • Self-motivated with the ability to manage multiple priorities and complete projects on time.
  • Ability to work in a fast-paced environment while delivering results and meeting deadlines.
  • Positive, can-do attitude with flexibility, adaptability, and strong business acumen.
  • Excellent customer service and communication skills with the ability to support both technical and non-technical users.
  • Collaborative spirit, with appreciation of diverse perspectives.
  • Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.
What We Offer:
  • A vibrant international environment in a continuously growing company, with many professional and personal development opportunities.
  • Extensive training and development opportunities within the group.
  • A multicultural organizational structure and team.
  • Competitive health and welfare offerings including Medical, Dental, Vision, Paid Time Off, volunteer time off, 401(k) with company match, Employee Assistance Program, and Health Savings Accounts with company contribution.
  • Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company and value contributions from each member.

 Application Deadline: This position is expected to close on September 15, but may close earlier or later based on business needs. Any updates to the application window will be reflected in this posting. 

Flexible work from home options available.