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Help Desk Assistant Jobs in Texas (NOW HIRING)

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Strong knowledge of PCs and related software to effectively assist users with issues * Ability to ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Strong knowledge of PCs and related software to effectively assist users with issues * Ability to ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... • Assist and manage the Onboarding process for new users. • Manage and track IT help desk ... tickets, escalating when necessary to meet SLAs. • Configure laptops, install software, and ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in Texas is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Texas?

The most popular types of Help Desk jobs in Texas are:

What cities in Texas are hiring for Help Desk Assistant jobs?

Cities in Texas with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,393 per year, or $19.4 per hour.

FTE - Help Desk Technician

DALLAS THEOLOGICAL SEMINARY

Dallas, TX

$19.75 - $26.75/hr

Full-time

Posted 22 days ago

Job description

Position Summary
The IT Help Desk Technician serves as the primary point of contact for technology support at Dallas Theological Seminary (DTS). This position provides exceptional customer service and technical assistance to faculty, staff, students, and alumni while supporting the Seminary's mission through reliable and secure technology services.
Working within the ITIL 4 Service Management framework, the Help Desk Technician is responsible for managing incidents, fulfilling service requests, maintaining accurate documentation, contributing to continual improvement initiatives, and ensuring that technology services deliver value to the DTS community. The technician promotes a service-oriented culture focused on customer experience, collaboration, knowledge sharing, and continuous learning.
 
Essential Duties and Responsibilities
Incident and Request Management
  • Serve as the first point of contact for users seeking technical assistance.
  • Log, categorize, prioritize, and resolve incidents and service requests using the Seminary's IT Service Management (ITSM) platform.
  • Restore normal service operation as quickly as possible while minimizing disruption to users.
  • Escalate incidents and requests to appropriate support teams according to established procedures.
  • Monitor open tickets and provide timely communication and status updates to customers.
  • Meet established service level objectives (SLOs) and service level targets.
Customer Service and User Support
  • Deliver outstanding customer service consistent with DTS's commitment to Christian servant leadership.
  • Provide support for desktop, laptop, mobile, classroom, collaboration, and productivity technologies.
  • Assist users with Microsoft 365 applications, Teams, email, printing, authentication, and related technologies.
  • Educate users on technology best practices and available IT services.
  • Maintain professionalism, empathy, and patience when assisting users with varying technical skill levels.
Knowledge Management
  • Create, maintain, and improve knowledge base articles, troubleshooting guides, and user documentation.
  • Document resolutions and workarounds to support organizational knowledge sharing.
  • Contribute to the continuous improvement of self-service resources.
  • Promote knowledge-centered service practices that improve service efficiency and consistency.
Asset and Configuration Support
  • Assist with deployment, setup, maintenance, and replacement of endpoint devices and peripherals.
  • Update and maintain accurate inventory and asset records.
  • Follow established procedures for device imaging, provisioning, and lifecycle management.
  • Support configuration management efforts by ensuring technology assets are properly documented.
Security and Compliance
  • Follow DTS security policies, procedures, and standards.
  • Assist with identity verification and access-related support requests in accordance with established controls.
  • Recognize and report potential security incidents, phishing attempts, and policy violations.
  • Support compliance initiatives related to institutional, regulatory, and information security requirements.
  • Maintain confidentiality of sensitive institutional information.
Continual Improvement
  • Identify recurring issues and recommend improvements to reduce ticket volume and improve service quality.
  • Participate in service reviews, process improvement initiatives, and team training activities.
  • Support the ITIL 4 Continual Improvement practice by contributing ideas that enhance user experience, operational efficiency, and service reliability.
  • Participate in post-incident reviews and lessons-learned activities as assigned.
ITIL 4 Service Management Responsibilities
This position actively supports the following ITIL 4 practices:
Incident Management
  • Restore service quickly following interruptions and ensure proper documentation and escalation.
Service Request Management
  • Fulfill service requests efficiently while maintaining a positive customer experience.
Service Desk
  • Act as the primary engagement channel between users and the Information Technology department.
Knowledge Management
  • Capture, share, and maintain organizational knowledge to improve support effectiveness.
Monitoring and Event Management
  • Identify and report recurring technology issues and service-impacting events.
Information Security Management
  • Support secure technology operations and compliance with established security requirements.
Continual Improvement
  • Contribute to ongoing improvements in services, processes, knowledge resources, and customer satisfaction.
Education
  • Associate degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent combination of education, certifications, and experience may be considered.
Experience
  • One to three years of experience in a help desk, service desk, desktop support, or related IT support role preferred.
  • Experience supporting Microsoft 365 environments preferred.
  • Experience using an ITSM platform preferred.
Certifications (Preferred)
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundamentals certifications
  • Other relevant industry certifications
Knowledge, Skills, and Abilities
Technical Skills
  • Microsoft Windows and Microsoft 365 administration and support.
  • Desktop and laptop hardware troubleshooting.
  • Mobile device support.
  • Active Directory and/or Microsoft Entra ID fundamentals.
  • Basic networking concepts and troubleshooting.
  • Endpoint management technologies.
Service Management Skills
  • Understanding of ITIL 4 principles and service management concepts.
  • Ability to prioritize work effectively in a ticket-driven environment.
  • Strong documentation and knowledge-sharing skills.
  • Ability to follow established processes and procedures.
Interpersonal Skills
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Ability to build positive working relationships.
  • Strong problem-solving and analytical thinking skills.
  • Ability to work independently and collaboratively within a team environment.
Physical Requirements
  • Ability to sit, stand, walk, and use computer equipment for extended periods.
  • Ability to lift and move technology equipment up to 30 pounds.
  • Ability to travel between DTS locations as required.
Spiritual and Cultural Expectations
  • Demonstrates a personal commitment to the mission, values, and doctrinal position of Dallas Theological Seminary.
  • Maintains professional conduct consistent with DTS community standards.
  • Supports a Christ-centered culture through servant leadership, humility, integrity, and excellence in service.
  • Treats all members of the DTS community with dignity, respect, and compassion.

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