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Healthcare Technical Support Jobs (NOW HIRING)

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

Interra Health is a fast-growing healthcare technology company transforming how providers and ... Technical Support Specialist, L2 The Role: As a Technical Support Specialist, Level 2, you provide ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Interra Health is a fast-growing healthcare technology company transforming how providers and ... Technical Support Specialist, L2 The Role: As a Technical Support Specialist, Level 2, you provide ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

Unity Scotland

Technical Support Agent

Columbus, OH · On-site

$19 - $21/hr

Health and Wellness: Access to health benefits and wellness programs. Qualifications * Strong ... Experience in a technical support or customer service role is preferred. * Ability to work ...

Siemens

Technical Support Specialist

Rolling Meadows, IL · On-site

$61.55K - $105.51K/yr

Technical Support Specialist Location: Peachtree Corners, GA or Harleysville, PA or Rolling Meadows ... We are a global technology company focused on industry, infrastructure, transport, and healthcare. ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Health, dental, and vision insurance * Paid time off and referral bonuses * Hands-on, paid training ... Upward Child Care Assistance Program * ibex Perkspot discounts and more! If you enjoy solving ...

Tabs

Technical Support Analyst

$60K - $82.50K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst ... Up to 100% employer covered monthly healthcare premium (medical, dental, vision) * Lunch provided ...

Duravant

Technical Support Specialist

Jonesboro, AR

We have comprehensive benefit packages designed to support our employees' health, well-being, and ... FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law * Paid ... Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance * 401(k) ...

Abbott

Specialist Technical Support

Princeton, NJ · On-site

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our ... The Opportunity The Specialist, Technical Support position is part of the Abbott Point of Care ...

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Healthcare Technical Support information

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$14

$26

$44

How much do healthcare technical support jobs pay per hour?

As of May 28, 2026, the average hourly pay for healthcare technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Healthcare Technical Support professional, and why are they important?

To thrive as a Healthcare Technical Support professional, you need a solid understanding of healthcare IT systems, troubleshooting techniques, and a background in information technology or healthcare informatics. Familiarity with electronic health records (EHR) platforms, ticketing systems, and industry certifications like CompTIA A+ or Healthcare IT Technician are highly beneficial. Exceptional communication, patience, and problem-solving skills are crucial for effectively assisting users and collaborating with healthcare staff. These skills and qualifications ensure timely resolution of technical issues, minimize workflow disruptions, and support high-quality patient care through reliable technology.

What are some common challenges faced by Healthcare Technical Support professionals and how can they be addressed?

Healthcare Technical Support professionals often encounter challenges such as troubleshooting complex medical software and hardware issues, maintaining patient data confidentiality, and supporting users with varying levels of technical expertise. To address these, it's essential to stay updated on the latest healthcare technologies, follow strict HIPAA guidelines, and develop strong communication skills to explain technical solutions in user-friendly terms. Collaborating closely with IT, clinical staff, and vendors helps ensure timely resolution of issues and continuous improvement in support processes.

What are Healthcare Technical Support specialists?

Healthcare Technical Support specialists are professionals who provide technical assistance and troubleshooting for healthcare technology systems, such as electronic health records (EHR), medical devices, and healthcare software. They help healthcare staff resolve technical issues, ensure systems run smoothly, and support the integration of new technologies. Their role is critical in maintaining the efficiency, security, and functionality of medical technology to support quality patient care.

What is the difference between Healthcare Technical Support vs Healthcare IT Support?

AspectHealthcare Technical SupportHealthcare IT Support
CertificationsCompTIA A+, Healthcare-specific certificationsCompTIA A+, Healthcare IT certifications
Work EnvironmentHospitals, clinics, medical device companiesHospitals, clinics, healthcare IT departments
Job FocusSupporting medical devices and hardwareSupporting healthcare software and IT systems
Common UsageTechnical support for medical equipmentTechnical support for healthcare software systems

Healthcare Technical Support primarily focuses on maintaining and troubleshooting medical devices and hardware used in healthcare settings. Healthcare IT Support, on the other hand, concentrates on supporting healthcare software, electronic health records, and IT infrastructure. Both roles require technical skills and certifications but differ in their specific focus areas within the healthcare industry.

More about Healthcare Technical Support jobs
What job categories do people searching Healthcare Technical Support jobs look for? The top searched job categories for Healthcare Technical Support jobs are:
Healthcare Technical Support jobs near you
Infographic showing various Healthcare Technical Support job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist, L2

Technical Support Specialist, L2

Interra Health

Remote

$60K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Who We Are:
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:
  • Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders
  • Support in the development and documentation of processes and best practices to provide support for customers and product end users
  • Demonstrated ability to effectively explain technical issues to non-technical audiences
  • Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
  • Mentor and support level 1 and level 2 technical support specialists
  • Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings

What You'll Bring:
  • Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or equivalent work experience.
  • Proficient in the use of Microsoft Office Suite
  • Desire to assist with and improve trouble-shooting documentation
  • Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)
  • Proficiency using developer tools, Postman and writing SQL queries is required
  • Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers
  • Superb problem-solving skills working on mission critical Software as a Service
  • Excellent verbal and written communication and presentation skills
  • Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)
  • Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment
  • Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus
  • Empathy in your approach to work, and passion for delivering excellent customer experiences
  • Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers
  • Must be able to work independently while being a proactive team member
  • Experience partnering across global teams and/or working in a distributed remote environment is a plus

Core Competencies:
  • Knowledge & Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.
  • Complexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.
  • Collaboration & Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.

Working Conditions & Environment
  • Fully remote role within the United States
  • Travel once a year for company offsite
  • Operates in a fast-paced, growth-oriented, PE-backed SaaS environment
  • Ability to manage multiple cases and shifting priorities
  • Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment

Benefits & Perks:
Competitive compensation
Remote-first
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
Flexible work
Flexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.
Company-wide offsite
We invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.
Time off that you're expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
Comprehensive health coverage
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
Includes company contributions to HSA/FSA accounts (based on plan selection).
Financial wellness
401(k) with company match to help you plan for the future.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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