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Head Customer Success Jobs in Indiana (NOW HIRING)

Stayntouch

$200 - $250/hr

Partner with the Head of EU Sales to define and execute the DACH regional sales strategy * Build ... Collaborate cross-functionally with marketing, product, technical pre-sales and customer success ...

Soundspace

Customer Experience Specialist

Indianapolis, IN · On-site

$17 - $21.25/hr

Create and present regular reports on inbound sales performance to the Head of Sales Operations ... success. Here, you have the opportunity to grow, innovate, and make a tangible impact in the lives ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site +1

$80K - $110K/yr

Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows ... Operations, Customer Success, Supply Chain, or Operational Excellence required . * Experience ...

Ship Calm LLC

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows ... Operations, Customer Success, Supply Chain, or Operational Excellence required . * Experience ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows ... Operations, Customer Success, Supply Chain, or Operational Excellence required . * Experience ...

JUST ONE

Territory Account Manager

Warsaw, IN · On-site

$60 - $80/hr

Orchestrate solution engineers, value engineers, professional-services, customer success, legal and ... Existing network of CIO/CTO and Head-of-IT-Operations relationships in Polish banking, telco ...

Amcor

Customer Care Specialist

Evansville, IN · On-site

$16.25 - $21.50/hr

CORP Evansville Head Division Office IN Full time REQ_95974 Accelerate the possible by joining a ... Success of this role will be measured by the following metrics... * Past Due Orders Trend and Goals

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Showing results 21-40

All JobsHead Customer Success JobsHead Customer Success Jobs in Indiana

Head Customer Success information

See Indiana salary details

$36.6K

$115.6K

$170.3K

How much do head customer success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for head customer success in Indiana is $115,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are the key skills and qualifications needed to thrive as a head of customer success?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What are some common challenges faced by a head of customer success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.

What are the most commonly searched types of Customer Success jobs in Indiana?

The most popular types of Customer Success jobs in Indiana are:

What are popular job titles related to Head Customer Success jobs in Indiana?

For Head Customer Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Head Customer Success jobs in Indiana look for?

The top searched job categories for Head Customer Success jobs in Indiana are:

What cities in Indiana are hiring for Head Customer Success jobs?

Cities in Indiana with the most Head Customer Success job openings:

Head Customer Success jobs near you
Infographic showing various Head Customer Success job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $115,553 per year, or $55.6 per hour.

Regional Director of Sales - DACH Region

Stayntouch

On-site

$200 - $250/hr

Other

Posted 6 days ago

Job description

Regional Director of Sales – DACH Region About this position

About Stayntouch Stayntouch is redefining how hotels operate. Headquartered in Bethesda, MD, we deliver a cloud-native PMS built for modern hospitality - flexible, intuitive, mobile-first, and designed to empower teams from the lobby to the back office. Our platform streams operations, unlocks new revenue opportunities, and elevates every step of the guest journey. Hoteliers can run their entire operation from any device, enabling staff to break free from the front desk and guests to personalize their stay from check-in to check-out. Trusted by iconic properties and brands, Stayntouch is the PMS for hotels that demand both simplicity and power.

Stayntouch is seeking a high-performing Regional Director of Sales: DACH to drive growth across Germany, Austria, and Switzerland. This is a strategic, customer-facing role responsible for expanding our presence in one of our most important regions, building strong relationships with key hospitality stakeholders, and delivering consistent revenue growth.

As a key member of the EU Sales team, you will play a critical role in executing our regional go-to-market strategy, identifying new business opportunities, and positioning Stayntouch as a leading cloud Property Management System provider across the DACH market.

Key Responsibilities (Including but not limited to):
  • Partner with the Head of EU Sales to define and execute the DACH regional sales strategy
  • Build, manage, and continuously develop a high-quality sales pipeline across the territory
  • Identify, engage, and close new business opportunities with hotel groups, management companies, consultants, vendors and independent hotel properties
  • Own the full sales cycle from prospecting through to negotiation and contract signature
  • Consistently achieve and exceed monthly and quarterly sales targets, pipeline growth, and activity metrics
  • Develop tailored proposals, pricing strategies, and commercial terms to win competitive deals
  • Maintain accurate and up-to-date records of all sales activities, opportunities, and account plans within the CRM system (Salesforce)
  • Stay ahead of industry trends, market dynamics, and the competitive landscape to effectively position Stayntouch
  • Represent Stayntouch at industry events, trade shows, and client meetings across the region
  • Collaborate cross-functionally with marketing, product, technical pre-sales and customer success teams to ensure a seamless customer journey
Experience & Background
  • 10+ years of experience in hospitality technology
  • Proven track record of selling Property Management Systems (PMS) or related hotel technology solutions
  • Strong network of decision-makers within the DACH hospitality market (hotel groups, operators, ownership groups, consultants, vendors)
  • Demonstrated success in closing complex, enterprise-level deals
  • Experience managing long sales cycles and multi-stakeholder buying processes
  • Fluent German and English (written and spoken)
  • Results-driven with a strong track record of exceeding sales targets
  • Excellent negotiation and closing skills, with a commercial mindset
  • Highly organized with strong pipeline and time management capabilities
  • Proficient in CRM systems (e.g., Salesforce) and modern sales tools
  • Self-starter with the ability to work independently in a fast-paced, high-growth environment
  • Strong interpersonal and relationship-building skills, both internally and externally
  • Curious and consultative with a genuine drive to understand customer needs and deliver value
  • Willingness to travel across the DACH region as required
Why Join Stayntouch?
  • Be part of a fast-growing, innovative cloud technology company transforming the hospitality industry
  • Play a key role in expanding our footprint across a strategic European market
  • Work with a collaborative, international team across sales, product, and leadership
  • Represent a modern, flexible, and highly regarded PMS platform
  • Opportunity to make a real impact and grow with the business
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