Summary of Job
An Implementation Project Managerโs role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.ย
Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.ย ย
โข Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
โข Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providersย
โข Serves as the main point of contact for the office staff during implementation phase
โข Coordinates efforts, timelines and services specific to individual client implementations
โข Develops and maintains customer relationship through various communication methods during the process of implementation.
โข Consults with customer to ascertain and define workflow needs, and determine implementation scope
โข Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
โข Interdepartmental communication of the customerโs unique implementation requirements and issues
โข Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
โข Utilize Project Management best practices to drive and further develop methodology for each assigned project
โข Tracks all Project Management time used by each customer through online CRM system
โข Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software
ย