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Hardware Support Engineer Jobs (NOW HIRING)

Valueprosite

Support Engineer

Dallas, TX · On-site

Support Engineer Job ID: SE-2026-001 Location: Dallas, TX, USA Hire Type: Contract W2 We are ... Troubleshoot and resolve software, hardware, and network-related issues. * Monitor support queues ...

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Hardware Support Engineer information

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$51K

$146.2K

$196.5K

How much do hardware support engineer jobs pay per year?

As of Jun 24, 2026, the average yearly pay for hardware support engineer in the United States is $146,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,500.00 and $163,000.00 per year, depending on experience, location, and employer.

What is the difference between Hardware Support Engineer vs Network Support Technician?

AspectHardware Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Cisco CCNA (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, corporate IT departments, hardware repair shopsNetwork operation centers, corporate IT teams, service providers
Primary ResponsibilitiesDiagnosing hardware issues, repairing or replacing components, hardware installationConfiguring, troubleshooting, and maintaining network infrastructure

While both roles support IT infrastructure, Hardware Support Engineers focus on physical hardware issues, whereas Network Support Technicians specialize in network systems. Both roles often collaborate but require different technical skills and certifications.

What are Hardware Support Engineers?

Hardware Support Engineers are professionals responsible for installing, maintaining, troubleshooting, and repairing computer hardware and related systems. They work with servers, desktops, peripherals, and network equipment to ensure that hardware operates efficiently and reliably. These engineers diagnose hardware failures, replace faulty components, and provide technical support to users and IT teams. Their role is essential in minimizing downtime and ensuring the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as a Hardware Support Engineer, and why are they important?

To thrive as a Hardware Support Engineer, you need strong troubleshooting abilities, a solid understanding of computer hardware, and typically an associate's or bachelor's degree in computer science, electronics, or a related field. Familiarity with diagnostic tools, hardware testing equipment, ticketing systems, and relevant certifications like CompTIA A+ are highly valued. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with technical teams. These skills and qualifications are crucial for quickly identifying and resolving hardware issues, minimizing downtime, and ensuring reliable system performance.

What are some common challenges Hardware Support Engineers face when troubleshooting complex hardware issues, and how do they typically resolve them?

Hardware Support Engineers frequently encounter challenges such as diagnosing intermittent faults, compatibility issues between hardware components, and resolving problems with outdated or proprietary systems. These challenges often require a methodical approach, including replicating issues, isolating faulty components, and consulting technical documentation or vendor resources. Collaboration with other IT teams or escalating to higher-level support may be necessary for particularly complex cases. Staying up to date with new hardware technologies and maintaining strong communication skills are essential for effective problem-solving in this role.
More about Hardware Support Engineer jobs
What cities are hiring for Hardware Support Engineer jobs? Cities with the most Hardware Support Engineer job openings:
What states have the most Hardware Support Engineer jobs? States with the most job openings for Hardware Support Engineer jobs include:
What job categories do people searching Hardware Support Engineer jobs look for? The top searched job categories for Hardware Support Engineer jobs are:
Hardware Support Engineer jobs near you
Infographic showing various Hardware Support Engineer job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $146,230 per year, or $70.3 per hour.

Senior Support Engineer (X86 Server Focus)

EVERNEX USA INC

Alpharetta, GA

$90K - $100K/yr

Full-time

Posted 21 days ago

Job description

Location: Alpharetta, GA — On-site, 5 days/week
Department: Operations
Reports To: Field & Support Manager, North America
Status: Full-Time, Exempt

Position Summary

The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex’s hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. This role supports complex technical issues, contributes to service improvement initiatives, and ensures high levels of operational performance and customer satisfaction.
The position requires strong technical expertise, an analytical mindset, and a commitment to delivering consistent, high‑quality support. The ideal candidate is open‑minded, adaptable, and willing to participate in training to expand their skills across additional products and technologies beyond their current knowledge base.
This is a full-time, in‑office role based in Alpharetta, GA.

Key Responsibilities

X86 Server Support & Service Execution

  • Deliver L2–L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
  • Maintain and expand Evernex’s supported X86 server product list.
  • Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
  • Assist in evaluating and onboarding backend support partners and field delivery partners.
  • Take part in the engineering standby/on‑call rotation in the future.
 Advanced Technical Support

  • Handle escalated technical issues involving X86 server hardware from diagnosis through resolution.
  • Serve as a highly skilled resource for troubleshooting and root‑cause analysis.
  • Provide knowledge sharing and situational guidance to other technical team members when appropriate.
  • Support sales engineering requests when assigned.
  • Maintain lab environment for diagnostics, testing, training, and validation activities.
  • Develop and maintain Standard Operating Procedures (SOPs) relevant to hardware service delivery.
Client Satisfaction & Service Excellence

  • Support SLA achievement and response-time targets.
  • Deliver reliable, consistent service to strengthen customer retention.
  • Communicate clearly and professionally with clients, partners, and internal teams.
Teamwork & Cultural Alignment

  • Uphold Evernex values including Ingenuity, Trustworthiness, Knowledge Sharing, and Professional Confidence.
  • Demonstrate flexibility, initiative, and strong collaborative habits.

Required:

  • Two-year degree or 3+ years of relevant hardware, field service, or enterprise technical support experience with multi‑OEM exposure.
Preferred:

  • Bachelor’s degree or 5+ years of progressive enterprise hardware support experience 
 

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