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Hardware Support Engineer Jobs (NOW HIRING)

DYNA Robotics Inc

Hardware Support Engineer II

Redwood City, CA · On-site

$151.20K - $199.60K/yr

Position Overview As a Hardware Support Engineer II at Dyna Robotics, you will take a leading role in ensuring the reliability, scalability, and quality of our robotic systems. You will independently ...

Prolim Global

Support Specialist

Redmond, WA · On-site

We are currently seeking a Support Engineer to add to our team. The Support Engineers ... debug hardware and Linux OS and Windows related issues. Minimum Qualifications: ● Datacenter ...

Staffing Technologies

Hardware Analyst III

Atlanta, GA · On-site

$97K - $158K/yr

Hardware Support (VeriFone, PAX, NCR, HonorBuilt, and Source Technologies)Ensure ongoing ... Engineer, Analytical Database PlatformTerritory Sales Manager - Life Sciences Proteomics ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

OH · On-site

You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

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How much do hardware support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for hardware support engineer in the United States is $146,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,500.00 and $163,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hardware Support Engineer, and why are they important?

To thrive as a Hardware Support Engineer, you need strong troubleshooting abilities, a solid understanding of computer hardware, and typically an associate's or bachelor's degree in computer science, electronics, or a related field. Familiarity with diagnostic tools, hardware testing equipment, ticketing systems, and relevant certifications like CompTIA A+ are highly valued. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with technical teams. These skills and qualifications are crucial for quickly identifying and resolving hardware issues, minimizing downtime, and ensuring reliable system performance.

What are some common challenges Hardware Support Engineers face when troubleshooting complex hardware issues, and how do they typically resolve them?

Hardware Support Engineers frequently encounter challenges such as diagnosing intermittent faults, compatibility issues between hardware components, and resolving problems with outdated or proprietary systems. These challenges often require a methodical approach, including replicating issues, isolating faulty components, and consulting technical documentation or vendor resources. Collaboration with other IT teams or escalating to higher-level support may be necessary for particularly complex cases. Staying up to date with new hardware technologies and maintaining strong communication skills are essential for effective problem-solving in this role.

What are Hardware Support Engineers?

Hardware Support Engineers are professionals responsible for installing, maintaining, troubleshooting, and repairing computer hardware and related systems. They work with servers, desktops, peripherals, and network equipment to ensure that hardware operates efficiently and reliably. These engineers diagnose hardware failures, replace faulty components, and provide technical support to users and IT teams. Their role is essential in minimizing downtime and ensuring the smooth operation of an organization’s technology infrastructure.

What is the difference between Hardware Support Engineer vs Network Support Technician?

AspectHardware Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Cisco CCNA (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, corporate IT departments, hardware repair shopsNetwork operation centers, corporate IT teams, service providers
Primary ResponsibilitiesDiagnosing hardware issues, repairing or replacing components, hardware installationConfiguring, troubleshooting, and maintaining network infrastructure

While both roles support IT infrastructure, Hardware Support Engineers focus on physical hardware issues, whereas Network Support Technicians specialize in network systems. Both roles often collaborate but require different technical skills and certifications.

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Hardware Support Engineer jobs near you

Hardware Support Engineer II

DYNA Robotics Inc

Redwood City, CA • On-site

$151.20K - $199.60K/yr

Full-time

Posted 13 days ago

Job description

Company Overview
Dyna Robotics makes general-purpose robots powered by a proprietary embodied AI foundation model that generalizes and self-improves across varied environments with commercial-grade performance. Dyna's robots have been deployed at customers across multiple industries. Its frontier model has the top generalization and performance in the industry.
Dyna Robotics was founded by repeat founders Lindon Gao and York Yang, who sold Caper AI for $350 million, and former DeepMind research scientist Jason Ma. The company has raised over $140M, backed by top investors, including CRV and First Round.We're positioned to redefine the landscape of robotic automation. Join us to shape the next frontier of AI-driven robotics!
Position Overview
As a Hardware Support Engineer II at Dyna Robotics, you will take a leading role in ensuring the reliability, scalability, and quality of our robotic systems. You will independently drive hardware builds, diagnostics, validation efforts, and quality control initiatives while improving lab processes and supporting cross-functional engineering initiatives.
This role requires strong hands-on technical skills, the ability to troubleshoot complex electro-mechanical systems, and a proactive mindset toward maintaining and elevating quality standards across all hardware operations.
Key Responsibilities
Technical Execution, Ownership & Quality
  • Independently fabricate, assemble, integrate, and validate robotic prototypes, including mechanical assemblies, electrical systems, wire harnesses, and electro-mechanical subsystems.
  • Maintain and enforce hardware quality standards across builds, repairs, and deployments.
  • Perform detailed inspections and functional validation to ensure all systems meet internal and client-facing quality benchmarks.
  • Lead root cause investigations for mechanical, electrical, and system-level failures; document findings and drive corrective actions to prevent recurrence.
  • Develop, execute, and refine comprehensive test plans to ensure repeatability, reliability, and compliance with defined quality metrics.
  • Design and fabricate assembly jigs, test fixtures, and validation systems to improve consistency and reduce defect rates.
  • Support and optimize bench-top electrical system builds, ensuring adherence to safety and quality standards for both high- and low-voltage systems.

Robotics Operations & Deployment
  • Own setup, calibration, validation, and maintenance of teleoperation rigs for data collection (lab and client sites).
  • Ensure deployed systems meet operational readiness standards before client use.
  • Serve as on-site technical lead during client deployments, maintaining high reliability and resolving issues while upholding company quality standards.
  • Collaborate with data collection teams to improve robot uptime, operational efficiency, and data integrity.
Process Improvement & Documentation
  • Develop and maintain Standard Operating Procedures (SOPs), quality checklists, training materials, and serviceability documentation.
  • Improve lab organization, inventory tracking, and sourcing workflows to maintain traceability and quality control.
  • Establish and track hardware performance and defect metrics; identify trends and drive process improvements.
  • Implement structured documentation practices for test results, repairs, and configuration changes.
Cross-Functional Collaboration
  • Work closely with Mechanical, Electrical, Software, and Systems Engineering teams to resolve integration issues while maintaining quality standards.
  • Provide detailed written and verbal updates to stakeholders, including quality reports, build readiness updates, and deployment summaries.
  • Mentor junior technicians on best practices for workmanship, inspection procedures, and quality control.

Qualifications
  • 3+ years of experience as an Engineering Technician, Hardware Technician, or similar role in Robotics, Automotive, Medical Devices, R&D, or Manufacturing.
  • Demonstrated experience maintaining and improving hardware quality standards in a lab or production environment.
  • Strong experience assembling and troubleshooting complex electro-mechanical systems.
  • Proven ability to independently diagnose and resolve system-level mechanical, electrical, and basic software issues.
  • Hands-on experience with:
    • Hand and power tools
    • High- and low-voltage systems
    • Wire harness assembly and repair
    • Soldering and rework
    • DMMs, oscilloscopes, and power supplies
    • Electro-mechanical devices and actuators
  • Ability to interpret mechanical drawings, electrical schematics, and 3D CAD models.
  • Working knowledge of Linux, command line tools, Python scripting, and networking debugging.
  • Strong analytical problem-solving skills, including structured root cause analysis and quality reporting.
  • Ability to be onsite in Redwood City five days per week, with occasional travel to client locations.

Preferred Qualifications
  • Direct experience with robotic systems, automation platforms, or autonomous hardware.
  • Experience implementing or working within structured quality systems (e.g., ISO-based processes, formal validation procedures).
  • Proficiency in CAD tools (Onshape preferred; SolidWorks, CATIA, etc.).
  • Experience with electrical design tools (e.g., Altium) and PCB bring-up.
  • Experience with 3D printing, machining, laser cutting, and rapid prototyping workflows.
  • Experience mentoring junior technicians or leading small build efforts.
  • Experience in fast-paced startup environments with evolving quality systems
Additional Requirements
  • Location: in Redwood City, CA (Onsite 5 days/week + occasional travel)

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