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Hardware Customer Service Jobs (NOW HIRING)

Ace Hardware

Apparel / Customer Service

Northport, AL · On-site

$12 - $15/hr

Customer service representative with a background in apparel knowledge to assist in apparel ... Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware ...

Ace Hardware

Customer Service Associate

Martinez, CA

$16 - $20/hr

Provide a positive representation of Bill's Ace Hardware]. * Proactively assist customers in ... Customer service * & so much more! Physical Demands Standing, walking, lifting (up to 25 lbs ...

Ace Hardware

Customer Service Associate

Concord, CA

$16 - $20/hr

Provide a positive representation of Bill's Ace Hardware]. * Proactively assist customers in ... Customer service * & so much more! Physical Demands Standing, walking, lifting (up to 25 lbs ...

Ace Hardware

Customer Service Associate

Concord, CA · On-site

$16 - $20/hr

Provide a positive representation of Bill's Ace Hardware]. * Proactively assist customers in ... Customer service * & so much more! Physical Demands Standing, walking, lifting (up to 25 lbs ...

Ace Hardware

Customer Service Associate

Martinez, CA

$16 - $20/hr

Provide a positive representation of Bill's Ace Hardware]. * Proactively assist customers in ... Customer service * & so much more! Physical Demands Standing, walking, lifting (up to 25 lbs ...

Ace Hardware

Apparel / Customer Service

Northport, AL

$12 - $15/hr

Customer service representative with a background in apparel knowledge to assist in apparel ... Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware ...

Ace Hardware

Garden Customer Service

Hilmar, CA

$17/hr

Hilmar Lumber/Ace Hardware - Immediate Nursery Customer Service Are you passionate about helping customers with their garden needs and providing exceptional service? Hilmar Lumber-Ace Hardware, your ...

Ace Hardware

Cashier / Customer Service

Georgetown, TX

$12 - $15/hr

Keith Ace Hardware is seeking Part Time Cashiers to join our team! Qualified candidates will need to be Customer Service driven and comfortable helping others. Experience in Retail or Cash Handling ...

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How much do hardware customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for hardware customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hardware Customer Service representative, and why are they important?

To thrive as a Hardware Customer Service representative, you need a strong understanding of hardware products, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and product diagnostic tools is common for resolving technical issues. Excellent communication, patience, and problem-solving abilities help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, efficient issue resolution, and fostering brand loyalty.

What are some typical challenges faced by Hardware Customer Service representatives, and how can they be overcome?

Hardware Customer Service representatives often encounter challenges such as diagnosing technical issues remotely, managing customer expectations, and keeping up with frequent product updates. Successfully overcoming these challenges involves strong communication skills, a methodical approach to troubleshooting, and ongoing training on new hardware products and support tools. Collaborating closely with technical teams ensures that complex issues are resolved efficiently, while documenting solutions helps build a knowledge base for future cases.

What does a Hardware Customer Service representative do?

A Hardware Customer Service representative assists customers with issues related to hardware products, such as computers, phones, or other electronic devices. Their responsibilities include troubleshooting hardware problems, processing returns or replacements, providing technical support, and answering product-related questions. They act as the main point of contact between the customer and the hardware manufacturer or retailer, ensuring customer satisfaction and resolving any concerns efficiently.

What jobs make $3,000 a month without a degree?

Hardware customer service roles can pay around $3,000 a month, especially with experience or specialized technical skills. Many positions require strong communication, troubleshooting abilities, and familiarity with hardware or software, but they often do not require a college degree. Certifications or technical training can enhance earning potential in this field.

What is the difference between Hardware Customer Service vs Technical Support Specialist?

AspectHardware Customer ServiceTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentCall centers, retail stores, online supportHelp desks, remote support, on-site troubleshooting
Employer & Industry UsageElectronics retailers, hardware manufacturersIT service providers, tech companies

Hardware Customer Service primarily focuses on assisting customers with hardware-related inquiries, troubleshooting, and product support. Technical Support Specialists often handle more technical issues, including software and network problems, requiring deeper technical knowledge. While both roles involve customer interaction and technical skills, Hardware Customer Service emphasizes product knowledge and customer communication, whereas Technical Support Specialists require broader technical expertise.

More about Hardware Customer Service jobs
What are the most commonly searched types of Hardware Customer Service jobs? The most popular types of Hardware Customer Service jobs are:
What job categories do people searching Hardware Customer Service jobs look for? The top searched job categories for Hardware Customer Service jobs are:
Hardware Customer Service jobs near you
Infographic showing various Hardware Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Hardware Customer Service Representative

LANDSCAPERS SUPPLY

Augusta, GA

$15 - $20.50/hr

Other

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Hardware Customer Service Representative

We are a fast growing company with eight current locations. We are looking for a Hardware Customer Service Representative who wants to grow with us! Our South Carolina locations are all in the upstate area--located in: Seneca, Pendleton, Greenville, Anderson, Easley, Simpsonville, Greer, with one Georgia location in Augusta, with potential new store locations. We are looking for motivated Hardware Customer Service Representative for our Anderson, SC location that has experience in growing our business that truly has a passion for our Customers.

Landscapers Supply is a locally owned, full-service supplier providing hardware, yard materials, and professional-grade power equipment in one convenient location. Serving contractors and homeowners across the Upstate of South Carolina and now Augusta, Georgia for over 30 years, the company is known for its knowledgeable team, quality products, and reliable service. With eight locations and growing, Landscapers Supply offers expert support, competitive pricing, and comprehensive solutions to help customers build and maintain exceptional outdoor spaces. Landscapers Supply is dedicated to fostering a collaborative and professional work environment for our team members.

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates: ICARE Integrity – Integrity First Committed – Committed to People Accountability – Accountability Mindset Results – Results Exceeds – Exceeds Expectations Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability)

  • Health/Dental Insurance
  • Paid time off
  • Paid holidays
  • 401(k) matching - Closed on Sundays
  • Employee discount
  • Professional development
  • Opportunities for advancement

As our Hardware CSR, you will play a critical role in supporting Landscapers Supply's ability to serve our customers with the smile and expertise they expect from our stores. As a Hardware Customer Service Representative (CSR) at Landscapers Supply, you are the friendly face and knowledgeable voice our customers rely on. Your role is essential in creating a welcoming experience, providing expert guidance, and ensuring each customer leaves with the solutions they need for their home or professional projects.

With your positive attitude and dedication to exceptional service, you'll help maintain our reputation as the go-to resource for homeowners and professionals alike. Whether assisting customers in-store, answering questions, or offering product recommendations, you'll be at the heart of making every visit to Landscapers Supply a success.

Responsibilities

  • Greet and listen to customers
  • Identify needed products and provide professional solutions
  • Check out customers at the cash register
  • Contact customers for pickup orders
  • Stock, organize and clean the Hardware department
  • Complete inventory counts, in-between serving customers

Required Qualifications

  • Basic knowledge of tools and hardware
  • Ability to have positive and friendly interactions with customers
  • Ability to be organized and calm in a fast-paced environment
  • Ability to have clear communication with colleagues

Desired Qualifications

  • Experience working in a hardware/retail store

Physical Requirements

  • Ability to lift and handle up to 50 lbs.

Apply