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Guest Services Jobs (NOW HIRING)

Puppy Play and Stay

Guest Services

Lakeville, MN

$14 - $16/hr

Guest Services Pros need to be dog-savvy, organized, confident, and friendly in this fast-paced environment. Our ideal candidate will have knowledge of and experience with caring for pets in a ...

Puppy Play and Stay

Guest Services

Lakeville, MN

$14 - $16/hr

Guest Services Pros need to be dog-savvy, organized, confident, and friendly in this fast-paced environment. Our ideal candidate will have knowledge of and experience with caring for pets in a ...

HeadPinz

Guest Services

Fort Myers, FL · On-site

Guest Services Attendant HeadPinz & FastTrax Entertainment Centers Department: Guest Services / Bowling Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Reports To: Guest ...

Live Nation Entertainment, Inc.

Guest Services

Los Angeles, CA · On-site

$14.50 - $17.75/hr

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Functions: • Deliver ...

Rick Hendrick Chevrolet

Guest Services

Durham, NC · On-site

$12.75 - $15.50/hr

Performs opening and closing Guest Services procedures. * Answers incoming phone calls in a courteous, prompt, and professional manager. * Directs phone calls to the appropriate person * Takes ...

Hendrick Automotive Group

Guest Services

Durham, NC · On-site

$12.75 - $15.50/hr

Performs opening and closing Guest Services procedures. * Answers incoming phone calls in a courteous, prompt, and professional manager. * Directs phone calls to the appropriate person * Takes ...

Livenation

Guest Services

Santa Ana, CA

$16.50 - $20/hr

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Functions: Deliver ...

Chicken Coup, LLC.

Guest Services

Corte Madera, CA · On-site

$18 - $18.50/hr

Ability to multitask, stay organized and always focus on the guest * Punctual, strong work ethic ... in office, store rooms, service areas and walk-in coolers. * Must also be able to tolerate ...

THE KRAFT GROUP

Guest Services

Foxboro, MA · On-site

$15 - $20/hr

High School Diploma or equivalent * 0-2 years of experience guest service experience * Customer service and communication skills required * Must be a team player * Basic computer skills * Ability to ...

Starbird Chicken

Guest Services

Corte Madera, CA

$18 - $18.50/hr

Ability to multitask, stay organized and always focus on the guest * Punctual, strong work ethic ... in office, store rooms, service areas and walk-in coolers. * Must also be able to tolerate ...

Topgolf International, Inc.

Guest Services

San Jose, CA · On-site

$17.50 - $22.25/hr

We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, keeping the guest services area clean, safe, and compliant-because a great experience ...

NewSpring Church

Guest Services Coordinator

Greenville, SC · On-site

$15.75 - $20.75/hr

The Guest Services Coordinator is responsible for leading, building, and pastoring their assigned teams to create a welcoming environment, aligning all guest services efforts with the church's vision ...

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Guest Services information

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$8

$14

$18

How much do guest services jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for guest services in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a Guest Services representative typically collaborate with other departments to enhance the guest experience?

Guest Services representatives work closely with multiple departments such as housekeeping, maintenance, and food and beverage to ensure guests' needs are met efficiently. For example, if a guest reports a room issue, the representative coordinates with housekeeping or maintenance to resolve it quickly. Good communication and teamwork are essential, as Guest Services often acts as the main point of contact between guests and internal teams. This collaborative environment helps deliver a seamless, positive experience for guests and often provides valuable learning opportunities for those interested in advancing their hospitality careers.

What is the difference between Guest Services vs Front Desk Agent?

AspectGuest ServicesFront Desk Agent
Primary RoleAssist guests with inquiries, reservations, and special requestsCheck-in/check-out guests, manage reservations, handle payments
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
CredentialsCustomer service skills, hospitality experienceCustomer service skills, hospitality or hotel management knowledge

Guest Services and Front Desk Agent roles both serve guests in hospitality settings, but Guest Services focuses more on personalized assistance and guest satisfaction, while Front Desk Agents handle check-in/check-out processes and reservations. Both roles require strong customer service skills and hospitality knowledge, often overlapping in work environment and credentials.

What are the key skills and qualifications needed to thrive as a Guest Services professional, and why are they important?

To thrive as a Guest Services professional, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and communication tools is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in meeting guest needs and resolving issues. These skills ensure a positive guest experience, foster repeat business, and maintain the reputation of the organization.

What are Guest Services?

Guest Services refers to a department or team responsible for assisting and ensuring the satisfaction of guests at hotels, resorts, event venues, and other hospitality businesses. Their responsibilities typically include greeting guests, answering questions, resolving complaints, and providing information about the facility and local area. The goal of Guest Services is to create a welcoming environment and address any needs or concerns to enhance the overall guest experience.

What Are Guest Services?

Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues. Your duties in a guest services position may include greeting and assisting guests, accommodating requests, answering calls, issuing keys, processing payments, providing recommendations, and more. Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service. In some hotels, a concierge is a person in charge of guest services, and their responsibilities range from arranging tours for guests, to making reservations, to ensuring rooms are to the guest's liking.

More about Guest Services jobs
What cities are hiring for Guest Services jobs? Cities with the most Guest Services job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
What states have the most Guest Services jobs? States with the most job openings for Guest Services jobs include:
What job categories do people searching Guest Services jobs look for? The top searched job categories for Guest Services jobs are:
Guest Services jobs near you
Infographic showing various Guest Services job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Services

Guest Services

Puppy Play and Stay

Lakeville, MN

$14 - $16/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

The newest and premier Dog Daycare and Boarding facility is now hiring in Lakeville! Puppy Play and Stay seeks Guest Services Pros to join our dedicated team of pet lovers. We offer open play spaces for dogs to “play like a puppy” on our Fun FURniture, take a snooze on our cots or enjoy the sunshine in our outdoor area. Guest Services Pros need to be dog-savvy, organized, confident, and friendly in this fast-paced environment.

Our ideal candidate will have knowledge of and experience with caring for pets in a boarding & day care environment. This position will require the ability to juggle a variety of responsibilities, with a strong attention to detail and excellent interpersonal and communication skills.

It takes a team to make it all happen, but we work together and are passionate about what we do!

Job Type: Full-time and Part-Time

Hourly pay from $14-$16/hour plus tips. Depending on experience.

Benefits:

Health insurance

Short Term Disability

Retirement plan

Paid time off

Discounted Services and Retail

Requirements:

Minimum Experience, Skills, Certification or Academic Background Required:

1. High school graduate or GED required.

2. Minimum of 1 year previous experience in the Animal Care Industry or other relevant experience required.

3.1-2 years of customer service experience preferred.

4. Excellent oral & written communication skills

5. Strong math skills & selling skills preferred

6. Previous work experience demonstrating dependability

7. Self-motivated, independent worker with attention to detail

8. Ability to work in a team environment

9. Demonstrates sound judgement and problem solving skills

10. Excellent organization and planning skills

11. Demonstrated flexibility and proven coping skills

Responsibilities:

Some responsibilities include but are not limited to:

Primary Duties

1. Customer Service

a. Our priority is serving the clients that are in our facility by greeting everyone who enters and offering assistance.

b. Show appreciation to our clients for visiting and encourage them to use our services.

c. Explain our focus on pup wellness and quality care provided in all our services.

d. Utilize friendly sales techniques to upsell clients on additional services and products that will benefit their pups.

e. Work with dissatisfied clients in an effort to resolve issues to retain clients.

f. Give tours of the facility to potential customers and answer questions regarding our services, policies and procedures. Explain our focus on pup activities, wellness and quality care provided in all our services.

g. Coordinate with staff when opening or closing to ensure proper pup care and client communication for early drop-offs & late pick-ups.

2. Reservations & Invoice Processing

a. Receive payments and process invoices.

b. Keep familiar with management approved payment exceptions and client prepayments/credits and keep accurate records for all.

c. Balance cash till daily.

3. Check-in Processing

a. Check in pups as they arrive.

b. Groom Shop Services – confirm pick-up time & phone call if we are to call when ready.

c. Self-Wash Dog Wash – instruct clients on Self-Wash services and assist in getting clients started. Monitor self-wash clients and assist when needed.

4. Processing Enrollment Paperwork & Expired Vaccinations.

a. Processing enrollment paperwork accurately & timely

b. Monitoring, following-up and documenting pup vaccinations.

5. Retail Inventory

a. Assist clients in sale of retail inventory.

b. Restock items from storage as needed.

c. Keep inventory stock clean, neat and pulled to the front of shelving.

Other Job Duties

1. Management Projects

a. Special projects as assigned

2. Administrative

a. Print copies of daily reports for all service areas.

b. File paperwork in company and client files as outlined.

c. Print administrative forms as needed for Guest Services.

d. Maintenance client mailing lists as needed ensuring that deactivated clients do not receive communications from Puppy Play and Stay.

e. Restock flyers, business cards, magnets as needed.

f. Restock samples and treats as needed.

g. Make client reminder calls.

3. Other

a. Cleaning tasks

b. Other duties as assigned

The newest and premier Dog Daycare and Boarding facility is now open in Lakeville! Puppy Play and Stay seeks Pup Pros to join our dedicated team of pet lovers. We offer open play spaces for dogs to “play like a puppy” on our Fun FURniture, take a snooze on our cots or enjoy the sunshine in our outdoor area. Pup Pros need to be dog-savvy, organized, confident, and friendly in this fast-paced environment.
Our ideal candidate will have knowledge of and experience with caring for pets in a boarding & day care environment. This position will require the ability to juggle a variety of responsibilities, with a strong attention to detail and excellent interpersonal and communication skills.
It takes a team to make it all happen, but we work together and are passionate about what we do!