What Are Guest Services
Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues. Your duties in a guest services position may include greeting and assisting guests, accommodating requests, answering calls, issuing keys, processing payments, providing recommendations, and more. Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service. In some hotels, a concierge is a person in charge of guest services, and their responsibilities range from arranging tours for guests, to making reservations, to ensuring rooms are to the guest's liking.