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Guest Services Jobs (NOW HIRING)

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge. The ideal candidate will possess exceptional customer service skills while engaging with ...

Guest Services

New Bremen, OH · On-site

$14 - $17/hr

... Guest Services Job Duties * Maintain cleanliness in guest and retail facilities, including dusting, sweeping, mopping, vacuuming, and cleaning windows and walls. * Make beds and handle laundry tasks ...

Guest Services

Cashiers, NC · On-site

$16 - $18/hr

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and ...

Guest Services

West Chester, PA · On-site

$17 - $19.02/hr

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge. The ideal candidate will possess exceptional customer service skills while engaging with ...

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Guest Services

Walland, TN · On-site

$15 - $16/hr

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and ...

Guest Services

New Bremen, OH

$14 - $17/hr

... Guest Services Job Duties * Maintain cleanliness in guest and retail facilities, including dusting, sweeping, mopping, vacuuming, and cleaning windows and walls. * Make beds and handle laundry tasks ...

Guest Services

Sioux Falls, SD · On-site

$13 - $16/hr

Responsibilities As a Guest Services Team Member, it is your responsibility to provide exemplary customer service by greeting our guests and making them feel welcome. Our guest services employees are ...

Guest Services

Sioux Falls, SD

$13.50 - $16.50/hr

Responsibilities As a Guest Services Team Member, it is your responsibility to provide exemplary customer service by greeting our guests and making them feel welcome. Our guest services employees are ...

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. WHAT THIS ROLE WILL DO Deliver ...

Guest Services

Wisconsin Dells, WI

$13.50 - $16.50/hr

* Greet and welcome each guest as they arrive. * Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest ...

Guest Services

Wisconsin Dells, WI

$13.50 - $16.50/hr

* Greet and welcome each guest as they arrive. * Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest ...

Guest Services

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

* Greet and welcome each guest as they arrive. * Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest ...

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Guest Services information

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$8

$14

$18

How much do guest services jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for guest services in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a Guest Services representative typically collaborate with other departments to enhance the guest experience?

Guest Services representatives work closely with multiple departments such as housekeeping, maintenance, and food and beverage to ensure guests' needs are met efficiently. For example, if a guest reports a room issue, the representative coordinates with housekeeping or maintenance to resolve it quickly. Good communication and teamwork are essential, as Guest Services often acts as the main point of contact between guests and internal teams. This collaborative environment helps deliver a seamless, positive experience for guests and often provides valuable learning opportunities for those interested in advancing their hospitality careers.

What is the difference between Guest Services vs Front Desk Agent?

AspectGuest ServicesFront Desk Agent
Primary RoleAssist guests with inquiries, reservations, and special requestsCheck-in/check-out guests, manage reservations, handle payments
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
CredentialsCustomer service skills, hospitality experienceCustomer service skills, hospitality or hotel management knowledge

Guest Services and Front Desk Agent roles both serve guests in hospitality settings, but Guest Services focuses more on personalized assistance and guest satisfaction, while Front Desk Agents handle check-in/check-out processes and reservations. Both roles require strong customer service skills and hospitality knowledge, often overlapping in work environment and credentials.

What are the key skills and qualifications needed to thrive as a Guest Services professional, and why are they important?

To thrive as a Guest Services professional, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and communication tools is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in meeting guest needs and resolving issues. These skills ensure a positive guest experience, foster repeat business, and maintain the reputation of the organization.

What are Guest Services?

Guest Services refers to a department or team responsible for assisting and ensuring the satisfaction of guests at hotels, resorts, event venues, and other hospitality businesses. Their responsibilities typically include greeting guests, answering questions, resolving complaints, and providing information about the facility and local area. The goal of Guest Services is to create a welcoming environment and address any needs or concerns to enhance the overall guest experience.

What Are Guest Services?

Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues. Your duties in a guest services position may include greeting and assisting guests, accommodating requests, answering calls, issuing keys, processing payments, providing recommendations, and more. Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service. In some hotels, a concierge is a person in charge of guest services, and their responsibilities range from arranging tours for guests, to making reservations, to ensuring rooms are to the guest's liking.

What cities are hiring for Guest Services jobs? Cities with the most Guest Services job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
What states have the most Guest Services jobs? States with the most job openings for Guest Services jobs include:
Infographic showing various Guest Services job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Services

$20.50/hr

Part-time

Retirement

Posted 9 days ago


Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,519 frontline employees who took The Breakroom Quiz

69th of 108 rated security


Job description

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!


Job Description

Allied Universal Event Services is Now Hiring Part Time Event Staff in Denver!

All Events worked $20.50/hr for Event Staff!

  • Flexible Schedules!
  • Great secondary income opportunity or for those looking for some extra cash.
  • Weekly Pay

Allied Universal® Event Services is looking to hire Event Staff. This position is responsible for duties such as collecting tickets, welcoming and ushering guests, and providing superior customer service. Event Staff team members are also responsible for directing foot traffic, and ensuring the cleanliness, operational efficiency and maintenance of designated areas.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.

  • Assists in all aspects of event day preparation and execution.
  • Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue.
  • Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events.
  • Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest.
  • Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience.
  • Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Must be 18 years of age or older.
  • Must have a high school diploma (or equivalent).
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver’s Record check.
  • Be professional, articulate and able to use good independent judgment and discretion.
  • Must be able to work overtime as needed.
  • Outstanding verbal and written communication skills required.

PERKS AND BENEFITS:

  • Part-time flexible scheduling under 30 hours/week that fit with your personal life goals
  • 401(k)
  • Sick Pay
  • Ongoing paid training programs and career growth opportunities
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1630989

What Allied Universal employees say

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Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US