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Guest Services Jobs (NOW HIRING)

Armory

Guest Services

Minneapolis, MN

$16/hr

US work authorization (Required) Hotel experience: 1 year (Preferred) Minneapolis' Premier Event Center hiring for Guest Services! Responsibilities Greet guests, scan guest tickets upon entry to the ...

Newport Bay Club

Guest Services

Newport, RI · On-site

$17 - $19/hr

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier resort. The ideal candidate will possess a passion for hospitality and a commitment to providing ...

Park Lane Post Acute

Guest Services

West Chester, PA

$17 - $19.02/hr

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge. The ideal candidate will possess exceptional customer service skills while engaging with ...

High Hampton

Guest Services

Cashiers, NC

$16 - $18/hr

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and ...

High Hampton

Guest Services

Cashiers, NC · On-site

$16 - $18/hr

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and ...

Slater Hospitality

Guest Services

Atlanta, GA · On-site

$14.50 - $18.25/hr

As a Guest Services Team Member, you will be responsible for creating memorable experiences by welcoming guests, providing exceptional customer service, assisting with attractions and activities ...

Arcadia Vacation Resort

GUEST SERVICES

Santa Clara, UT

$15/hr

We are seeking a friendly, highly motivated and organized individual to join our Guest Services Team. As a key member of our Clubhouse staff, you will play a vital role in ensuring our guests have a ...

Chula Vista Resort

Guest Services

Wisconsin Dells, WI

$13.75 - $17.50/hr

Guest Services Chula Vista Resort - Wisconsin Dells, WI 53965 Overview Position Type Full-Time/Part-Time Front Desk * Greet and welcome each guest as they arrive. * Demonstrate a working knowledge ...

Better Talent

Guest Services

Destin, FL

$20 - $22/hr

Position Summary The Guest Services Coordinator is responsible for delivering exceptional guest experiences by assisting with reservations, resolving issues, and coordinating support across teams.

High Hampton

Guest Services

Cashiers, NC

$16 - $18/hr

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and ...

Hosco

Guest Services

Miami, FL

$13 - $15.75/hr

Guest Services This team is responsible for providing consistent personalized service to our guests with the ultimate goal of achieving total guest satisfaction. To be a successful member of this ...

La Quinta New Orleans Airport

Guest Services

Kenner, LA · On-site

$19/hr

Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). * Audit and reconcile financial and statistical reports. * Prepare and distribute ...

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Guest Services information

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$8

$14

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How much do guest services jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for guest services in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a Guest Services representative typically collaborate with other departments to enhance the guest experience?

Guest Services representatives work closely with multiple departments such as housekeeping, maintenance, and food and beverage to ensure guests' needs are met efficiently. For example, if a guest reports a room issue, the representative coordinates with housekeeping or maintenance to resolve it quickly. Good communication and teamwork are essential, as Guest Services often acts as the main point of contact between guests and internal teams. This collaborative environment helps deliver a seamless, positive experience for guests and often provides valuable learning opportunities for those interested in advancing their hospitality careers.

What is the difference between Guest Services vs Front Desk Agent?

AspectGuest ServicesFront Desk Agent
Primary RoleAssist guests with inquiries, reservations, and special requestsCheck-in/check-out guests, manage reservations, handle payments
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
CredentialsCustomer service skills, hospitality experienceCustomer service skills, hospitality or hotel management knowledge

Guest Services and Front Desk Agent roles both serve guests in hospitality settings, but Guest Services focuses more on personalized assistance and guest satisfaction, while Front Desk Agents handle check-in/check-out processes and reservations. Both roles require strong customer service skills and hospitality knowledge, often overlapping in work environment and credentials.

What are the key skills and qualifications needed to thrive as a Guest Services professional, and why are they important?

To thrive as a Guest Services professional, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and communication tools is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in meeting guest needs and resolving issues. These skills ensure a positive guest experience, foster repeat business, and maintain the reputation of the organization.

What are Guest Services?

Guest Services refers to a department or team responsible for assisting and ensuring the satisfaction of guests at hotels, resorts, event venues, and other hospitality businesses. Their responsibilities typically include greeting guests, answering questions, resolving complaints, and providing information about the facility and local area. The goal of Guest Services is to create a welcoming environment and address any needs or concerns to enhance the overall guest experience.

What Are Guest Services?

Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues. Your duties in a guest services position may include greeting and assisting guests, accommodating requests, answering calls, issuing keys, processing payments, providing recommendations, and more. Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service. In some hotels, a concierge is a person in charge of guest services, and their responsibilities range from arranging tours for guests, to making reservations, to ensuring rooms are to the guest's liking.

More about Guest Services jobs
What cities are hiring for Guest Services jobs? Cities with the most Guest Services job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
What states have the most Guest Services jobs? States with the most job openings for Guest Services jobs include:
What job categories do people searching Guest Services jobs look for? The top searched job categories for Guest Services jobs are:
Guest Services jobs near you
Infographic showing various Guest Services job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 69% Full Time, 27% Part Time, 1% Temporary, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Assistant Guest Services Manager

Assistant Guest Services Manager

Evolution Parking & Guest Services

Austin, TX • On-site

Full-time

Posted 10 days ago

Job description

Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Essential Responsibilities
  • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager in conducting the “Daily Huddle” during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
  • Prepare schedules and compile payroll data as requested by the Guest Services Manager.
  • Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
  • Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
  • Other duties as assigned.
Minimum Education Required
  • Associate's Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
  • Experience in valet parking.
  • Valid US Driver's License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Skills Required
  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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