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Guest Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Greenwood, IN · On-site

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

New

Commonwealth Hotels

Guest Service Agent

Greenwood, IN · On-site

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

New

Commonwealth Hotels

Guest Service Agent

Denver, CO · On-site

$19.29 - $20.29/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$17.50 - $18/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Greensboro, NC · On-site

$14.50 - $18.50/hr

Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Doubletree by Hilton Greensboro Airport offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Denver, CO · On-site

$19.29 - $20.29/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Fairfield Inn Atlanta Airport

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Guest Service Agent Fairfield by Marriott Atlanta Airport South is seeking a Full-Time Front Desk/Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a ...

Peachtree Group

Guest Service Agent

Plainfield, IN · On-site

$14.75 - $18.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018497 Posted: June 9, 2026 Full-Time On-site Plainfield, IN 46168, USA Description The Guest Service Agent is responsible ...

Peachtree Group

Guest Service Agent

Saint Louis, MO · On-site

$14.50 - $18.50/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018619 Posted: June 23, 2026 Full-Time On-site Saint Louis, MO 63103, USA Job Details The Guest Service Agent is responsible ...

Peachtree Group

Guest Service Agent

Louisville, KY · On-site

$14.50 - $18.25/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018158 Posted: April 30, 2026 Full-Time On-site Homewood Suites Louisville Louisville, KY 40209, USA Description The Guest ...

Peachtree Group

Guest Service Agent

Columbus, MS · On-site

$12.40/hr

Guest Service Agent Job Category: Guest Services Part-Time On-site Rate: $12.40 USD per hour Columbus, MS 39701, USA Description The Guest Service Agent is responsible for processing check-ins/outs ...

Peachtree Group

Guest Service Agent

Huntsville, AL · On-site

$14.25 - $18/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST017691 Posted: March 12, 2026 Full-Time On-site Tru by Hilton 7026 Cabela Dr NW Huntsville, AL 35806, USA Description The ...

Peachtree Group

Guest Service Agent

Delray Beach, FL · On-site

$14 - $17.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018245 Posted: May 11, 2026 Full-Time On-site Delray Beach, FL 33483, USA Description The Guest Service Agent is responsible ...

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Guest Service Agent information

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How much do guest service agent jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for guest service agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What is the role of a guest service agent?

A guest service agent is responsible for assisting guests with check-in and check-out, answering questions, handling reservations, and resolving issues to ensure a positive experience. They often use hotel management software and need good communication and customer service skills. The role typically requires a friendly demeanor and the ability to work flexible hours.

What is the role of a guest agent?

A guest service agent is responsible for assisting guests with check-in and check-out, addressing inquiries, and providing information about hotel services. They ensure a positive guest experience by handling reservations, resolving issues, and maintaining communication with other hotel departments. Strong communication skills and familiarity with booking systems are essential for this role.

What do you need to be a guest service agent?

To become a guest service agent, candidates typically need excellent communication and customer service skills, a high school diploma or equivalent, and the ability to handle multiple tasks in a fast-paced environment. Some positions may require basic computer skills and previous experience in hospitality or customer service. Certifications are not usually mandatory but can be beneficial.

What are the key skills and qualifications needed to thrive as a Guest Service Agent, and why are they important?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges Guest Service Agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is a guest service agent?

A guest service agent is a hospitality professional responsible for assisting guests with check-in and check-out, answering inquiries, and providing information about hotel services. They often use reservation systems and must have good communication skills to ensure a positive guest experience.
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Guest Service Agent jobs near you
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Greenwood, IN • On-site

$14.25 - $18/hr

Part-time

Posted 2 days ago

Job description

Join Team at the Candlewood Suites in Greenwood!
The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We’re proud to have been recognized with a Tripadvisor Travelers’ Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us.
Why This Role?
Working as a Candlewood Suites Greenwood, Part-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Part Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Financial Perks: NEXT DAY PAY
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent

Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!

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