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Guest Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN · On-site

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Home2Suites Brownsburg, Indianapolis, offers ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Home2Suites Brownsburg, Indianapolis, offers ...

Peachtree Group

Guest Service Agent

Saint Augustine, FL

$13 - $16.50/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST017952 Posted: April 2, 2026 Part-Time On-site Saint Augustine, FL 32084, USA Description The Guest Service Agent is ...

Peachtree Group

Guest Service Agent

Rockwall, TX · On-site

$14 - $17.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018402 Posted: May 27, 2026 Part-Time On-site Rockwall, TX 75087, USA Description The Guest Service Agent is responsible for ...

Peachtree Group

Guest Service Agent

Farmington Hills, MI · On-site

$14.75 - $18.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018041 Posted: April 15, 2026 Part-Time On-site Farmington Hills, MI 48334, USA Description The Guest Service Agent is ...

Hotel Warner

Guest Service Agent

West Chester, PA

$14.25 - $18/hr

Guest Service Agent We are seeking a friendly and professional Guest Service Agent to join our dedicated team. The ideal candidate will excel in delivering exceptional customer service in a hotel ...

Study Hotels

Guest Service Agent

Philadelphia, PA · On-site

$15.25 - $19.25/hr

Guest Service Agent Department: Front Office Location: Philadelphia, PA The Study at University City is seeking a service-driven and detail-oriented Guest Service Agent to deliver a welcoming and ...

Peachtree Group

Guest Service Agent

Lawrence, KS

$14.25 - $18/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST017765 Posted: March 20, 2026 Full-Time On-site Lawrence, KS 66044, USA Description The Guest Service Agent is responsible ...

Peachtree Group

Guest Service Agent

Muscatine, IA

$14 - $17.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018409 Posted: May 27, 2026 Part-Time On-site Muscatine, IA 52761, USA Job Details The Guest Service Agent is responsible for ...

EOS USA

Guest Service Agent

Big Sur, CA · On-site

$17.50/hr

Guest Service Agent Job Category: FRONT OFFICE Requisition Number: GUEST007814 Posted: March 12, 2026 Full-Time Riverside Campground 47000 Highway 1 Big Sur, CA 93920, USA Job Details Description ...

Peachtree Group

Guest Service Agent

Columbus, MS

$12.40/hr

Guest Service Agent Job Category: Guest Services Part-Time On-site Rate: $12.40 USD per hour Columbus, MS 39701, USA Description The Guest Service Agent is responsible for processing check-ins/outs ...

Peachtree Group

Guest Service Agent

Washington, DC

$17 - $21.50/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018088 Posted: April 20, 2026 Full-Time On-site Washington, DC 20001, USA Description The Guest Service Agent is responsible ...

Peachtree Group

Guest Service Agent

Louisville, KY

$14.50 - $18.25/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018158 Posted: April 30, 2026 Full-Time On-site Homewood Suites Louisville Louisville, KY 40209, USA Description The Guest ...

EOS USA

Guest Service Agent

Big Sur, CA · On-site

$17.50/hr

Guest Service Agent Job Category: FRONT OFFICE Requisition Number: GUEST007814 Posted: March 12, 2026 Full-Time Riverside Campground 47000 Highway 1 Big Sur, CA 93920, USA Job Details Description ...

Peachtree Group

Guest Service Agent

Rockwall, TX

$14 - $17.75/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST018402 Posted: May 27, 2026 Part-Time On-site Rockwall, TX 75087, USA Description The Guest Service Agent is responsible for ...

Peachtree Group

Guest Service Agent

Falls Church, VA

$16 - $20.25/hr

Guest Service Agent Job Category: Guest Services Requisition Number: GUEST017779 Posted: March 19, 2026 Part-Time On-site Falls Church, VA 22034, USA Description The Guest Service Agent is ...

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Guest Service Agent information

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How much do guest service agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for guest service agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are the key skills and qualifications needed to thrive as a Guest Service Agent, and why are they important?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges Guest Service Agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is a Guest Service Agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.
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What states have the most Guest Service Agent jobs? States with the most job openings for Guest Service Agent jobs include:
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Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Brownsburg, IN • On-site

$14.25 - $18/hr

Part-time

Posted 21 days ago

Job description

Join Our Team at the Home2Suites Brownsburg, Indiana!
Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Working at the Home2Suites Brownsburg, Indianapolis, offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. At Home2Suites Brownsburg Indianapolis, our team is at the heart of everything we do. Conveniently located right off the I-74 and just 20 miles from Indianapolis International Airport, Home2 Suites Indianapolis Brownsburg offers a great opportunity to be part of a brand-new hotel with a supportive and dynamic team. Our location puts you close to popular attractions like Lucas Oil Raceway, just five miles away, and the Hendricks County Fairgrounds, 12 miles away. As a team member, you will enjoy flexible schedules, daily pay options, and a welcoming work environment. We also provide best-in-class benefits and employee incentives to ensure you feel valued and appreciated. If you are looking for a rewarding career with a great team, Home2 Suites Indianapolis Brownsburg is the perfect place to grow.
Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the Home2Suites Brownsburg offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.

Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/indbbht-home2-suites-brownsburg/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Brownsburg, Indiana Apply today!

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