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Guest Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Peachtree Group

Guest Service Agent

Savannah, GA

$14 - $17.75/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

CHP Holdings

Guest Service Agent

Phoenix, AZ

$14 - $17.75/hr

We are seeking a Guest Service Agent to be the first point of contact for guests at our establishment. The Guest Service Agent will provide excellent customer service, handle guest inquiries and ...

Erie TownePlace Suites by Marriott

Guest Service Agent

Erie, PA · On-site

$14.50 - $18.50/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Hanover Hilton Garden Inn

Guest Service Agent

Hanover, MD · On-site

$17/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

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Guest Service Agent information

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How much do guest service agent jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for guest service agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are the key skills and qualifications needed to thrive as a Guest Service Agent, and why are they important?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges Guest Service Agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is a Guest Service Agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.
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What are the most commonly searched types of Guest Service Agent jobs? The most popular types of Guest Service Agent jobs are:
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What states have the most Guest Service Agent jobs? States with the most job openings for Guest Service Agent jobs include:
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Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,971 per year, or $16.3 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Houston, TX

$14.25 - $18.25/hr

Full-time

PTO

Re-posted 29 days ago

Job description

Join Our Team at Courtyard by Marriott Houston Rice University!
The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Working at Courtyard Houston Rice University offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. At Courtyard Houston Rice University, our team is the heart of what makes our property special. Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work environment where you can grow and thrive. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, a reflection of the dedication and excellence of our staff. Whether you are assisting guests visiting world-class hospitals like M.D. Anderson or welcoming those eager to explore Houston’s top attractions like NRG Park and the Museum District, your role here places you at the center of the action. With easy access to upscale restaurants, nightlife, and more, working here is not just about location; it is about being part of a dynamic team in one of Houston’s most exciting areas. If you are ready to contribute to our success and grow your career, we would love to have you on board.
Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Courtyard by Marriott Houston Rice University offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Financial Perks: SAME DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What we are looking for in a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent includes:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/houbs-courtyard-houston-rice-university/overview/

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