ZipRecruiter

Log In

1

Guest Service Agent Jobs in Ohio (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to join a ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$13.25 - $16.75/hr

Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to join a ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to join a ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Tharaldson Hospitality

Guest Service Agent

Niles, OH · On-site

$13 - $14/hr

Guest Service Agent/Front Desk Agent Youngstown/Niles Hampton Inn & Suites by Hilton Wage $13.00-$14.00(Based on Experience) Do you have a genuine warmth and helpful nature? Do you understand the ...

Tharaldson Hospitality

Guest Service Agent

Columbus, OH · On-site

$14 - $17.75/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$14 - $18/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$13/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

Twin Tier Hospitality

Guest Service Agent

Independence, OH · On-site

$14.75 - $18.75/hr

Guest Service Agent Double Tree by Hilton Independence - Independence, OH 44131 Overview Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description Position Summary Check-in ...

Twin Tier Hospitality

Guest Service Agent

Strongsville, OH · On-site

$13.75 - $17.50/hr

Guest Service Agent Best Western Plus Strongsville - Strongsville, OH 44136 Overview Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description POSITION SUMMARY Check-in and ...

Twin Tier Hospitality

Guest Service Agent

Columbus, OH · On-site

$14 - $17.75/hr

Guest Service Agent Double Tree by Hilton Worthington - Columbus, OH 43235 Overview Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description POSITION SUMMARY Check-in and ...

Drury Hotels Company, LLC

Guest Service Agent

Columbus, OH · On-site

$14 - $18/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

next page

Showing results 1-20

All JobsGuest Service Agent JobsGuest Service Agent Jobs in Ohio

Guest Service Agent information

See Ohio salary details

$9

$15

$21

How much do guest service agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for guest service agent in Ohio is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
More about Guest Service Agent jobs

What are popular job titles related to Guest Service Agent jobs in Ohio?

For Guest Service Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Guest Service Agent jobs in Ohio look for?

The top searched job categories for Guest Service Agent jobs in Ohio are:

Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,296 per year, or $15.5 per hour.

Guest Service Agent

Commonwealth Hotels

Canton, OH • On-site

$14 - $17.75/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Join Our Team at the Fairfield Inn and Suites Canton South!
The Fairfield Inn and Suites by Marriott Canton South is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Working at the Fairfield Inn and Suites by Marriott Canton offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Voted the #1 Hotel on TripAdvisor and a 2023 Marriott Gold Circle Award Winner, Fairfield Inn & Suites by Marriott Canton offers a quieter work environment just outside the city limits, directly off I-77. We provide exceptional guest service in a friendly atmosphere. Located a short distance from Downtown Canton and seven miles from North Canton, our hotel is close to attractions such as the Pro Football Hall of Fame, the National First Ladies Library, and Amish Country, as well as major employers such as Timken, Marathon, and Freshmark. If you are passionate about hospitality and want to be part of a top-rated team, we would love to hear from you
Why This Role?
Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to join a dynamic hospitality team. The Full-Time Guest Service Agent, Front Desk Clerk, or Front Desk Agent position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Financial Perks: NEXT DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Hospitality or Front Desk Experience (Preferred): Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cakfc-fairfield-inn-and-suites-canton-south/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Canton, Ohio! Apply today!

Apply