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Guest Service Agent Jobs in Ohio (NOW HIRING)

Drury Hotels Company, LLC

Guest Service Agent

Dublin, OH · On-site

$14.25 - $18/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Columbus, OH · On-site

$14 - $18/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Findlay, OH · On-site

$14 - $17.75/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Findlay, OH

$14 - $17.75/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Cincinnati, OH · On-site

$14.50 - $18.25/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Findlay, OH · On-site

$14 - $17.75/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Sharonville, OH · On-site

$13.75 - $17.50/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Columbus, OH · On-site

$13.75 - $17.50/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Columbus, OH

$17/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Cleveland, OH · On-site

$17.15 - $25.16/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Cleveland, OH · On-site

$17.15 - $25.16/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Franklin, OH · On-site

$13.75 - $17.50/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels

Guest Service Agent

Beachwood, OH · On-site

$14.50 - $18.25/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

DKN HOTEL GROUP

Guest Service Agent

Rossford, OH

$14.50/hr

... and efficient service. * Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. * Process all guest mail ...

Drury Hotels Company, LLC

Guest Service Agent

Cleveland, OH · On-site

$17.15 - $25.16/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

DKN HOTEL GROUP

Guest Service Agent

Rossford, OH · On-site

$14.25 - $18/hr

... and efficient service. * Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. * Process all guest mail ...

Drury Hotels Company, LLC

Guest Service Agent

Sharonville, OH · On-site

$13.75 - $17.50/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

Drury Hotels Company, LLC

Guest Service Agent

Dublin, OH · On-site

$14.50 - $18.25/hr

Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. * Present and maintain a high standard of integrity, service, and hospitality to promote ...

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Showing results 21-40

All JobsGuest Service Agent JobsGuest Service Agent Jobs in Ohio

Guest Service Agent information

See Ohio salary details

$9

$15

$21

How much do guest service agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for guest service agent in Ohio is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
More about Guest Service Agent jobs

What are popular job titles related to Guest Service Agent jobs in Ohio?

For Guest Service Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Guest Service Agent jobs in Ohio look for?

The top searched job categories for Guest Service Agent jobs in Ohio are:

Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,296 per year, or $15.5 per hour.

Guest Service Agent

Drury Hotels Company, LLC

Dublin, OH • On-site

$14.25 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Drury Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

35th of 109 rated hotels

Job description

Property Location:
Drury Inn & Suites - 6170 Parkcenter Circle , Dublin, Ohio 43017-3583
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.
Hiring Immediately!

What Drury Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Drury Hotels logo

About Drury Hotels

Sourced by ZipRecruiter

Drury Hotels is a prominent player in the hospitality industry, based in Saint Louis, MO, US. The company was established in 1973 by the Drury brothers — Lambert, Charles, and Robert. Notably, the founders came from a family that had long been engaged in the construction business, which allowed them to apply their knowledge to build superior quality hotels. Offering a range of services, the company operates a network of upper-midscale, full-service hotels under several brands, including Drury Inn and Suites, Drury Inn, Drury Plaza Hotel, and Pear Tree Inn. The company is renowned for its distinctive blend of friendly service, clean rooms, and stunning value.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1973

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