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Guest Service Agent Jobs in Washington (NOW HIRING)

Peachtree Group

Guest Service Agent

Annapolis, MD · On-site

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Hanover Hilton Garden Inn

Guest Service Agent

Hanover, MD · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Tharaldson Hospitality Management

Guest Service Agent

Hanover, MD · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Tharaldson Hospitality

Guest Service Agent

Hanover, MD · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Tharaldson Hospitality

Guest Service Agent

Upper Marlboro, MD · On-site

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

HYATT Hotels

Guest Service Agent

Bethesda, MD · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Compensation: $19.00 to $22.00 per hour, Full-Time Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand ...

Peachtree Group

Guest Service Agent

Ashburn, VA · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Salamander Washington DC

Guest Service Agent I

Washington, DC · On-site

$17 - $21.50/hr

Guest Service Agent The Guest Service Agent reports to the Front Office Manager. Essential Functions * Ensure a delightful, seamless arrival and departure experience * Handle all guest compliments ...

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Guest Service Agent information

See Washington salary details

$11

$18

$25

How much do guest service agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service agent in Washington is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
More about Guest Service Agent jobs

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What job categories do people searching Guest Service Agent jobs in Washington look for?

The top searched job categories for Guest Service Agent jobs in Washington are:

What cities in Washington are hiring for Guest Service Agent jobs?

Cities in Washington with the most Guest Service Agent job openings:

Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $38,476 per year, or $18.5 per hour.

Guest Service Agent

Peachtree Group

Annapolis, MD • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Guest Service Agent

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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