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Guest Experience Representative Jobs (NOW HIRING)

Squeeze Massage

$15 - $17/hr

You are technically proficient, a self-starter, and adaptive to change. ● You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and ...

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Guest Experience Representative

New York, NY · On-site

$18/hr

As a Guest Experience Associate, you'll provide front line guest engagement starting at entry, throughout the attractions, in retail spaces and departure. Together with the team, you'll help create ...

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How much do guest experience representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest experience representative in the United States is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.38 per hour, depending on experience, location, and employer.

What are some typical challenges faced by guest experience representatives and how can they be managed?

Guest Experience Representatives often encounter challenges such as handling difficult customers, managing high guest volumes during peak times, and maintaining a consistently positive attitude throughout long shifts. Successful representatives rely on strong communication skills, patience, and problem-solving abilities to address guest concerns promptly and professionally. Support from a collaborative team and access to clear company policies also helps in managing these challenges effectively, ensuring both guest satisfaction and a positive work environment.

What are the key skills and qualifications needed to thrive as a guest experience representative?

To thrive as a Guest Experience Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office technology is important for daily operations. Excellent communication, patience, and a friendly, professional demeanor help build rapport and resolve guest concerns effectively. These skills are crucial for creating positive guest interactions, fostering loyalty, and ensuring satisfaction in hospitality or event settings.

What is a guest experience representative?

Guest Experience Representatives are professionals who ensure that visitors have a positive and memorable experience at a venue, event, or business. They are responsible for greeting guests, addressing inquiries, resolving issues, and providing information about services or amenities. Their role is crucial in creating a welcoming environment and handling any concerns to maintain high customer satisfaction. These representatives often work in places like hotels, stadiums, museums, and entertainment venues.

What cities are hiring for Guest Experience Representative jobs?

Cities with the most Guest Experience Representative job openings:

Who are the top companies hiring for Guest Experience Representative jobs?

The top employers for Guest Experience Representative jobs are:

What states have the most Guest Experience Representative jobs?

States with the most job openings for Guest Experience Representative jobs include:

What are popular job titles related to Guest Experience Representative jobs?

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Guest Experience Representative jobs near you
Infographic showing various Guest Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $28,837 per year, or $13.9 per hour.

Guest Experience Representative

Squeeze Massage

Remote

$15 - $17/hr

Full-time

Medical, PTO

Re-posted 3 hours ago

Job description

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
● 100% work from home. Candidates must provide their own computer and maintain a quiet, dedicated workspace free from distractions. A reliable, high-speed internet connection with a hard-wired (ethernet) setup is required to ensure consistent performance.
● Competitive pay & flexible schedules as well as full-time status at 24 hours per week
● Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
● A revolutionary, feel-good culture
ABOUT YOU:
● You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
● You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
● Words that describe you include: creative, energetic, and detail-oriented.
● You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
● Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
● You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
● You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.
YOUR RESPONSIBILITIES AT SQUEEZE:
● Respond to guest inquiries via email, phone, SMS, and chat.
● Expert at all things app and website related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app or navigating the website, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
● Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
● Employ a mastery of internal tools from payment portals to appointment scheduling
● Identify opportunities to improve the guest experience, internal processes and tools
EXPERIENCE REQUIREMENTS
● 3+ years experience working in customer service at a high-volume B2C technology business
● Excellent people skills and a strong focus on customer service
● Strong written and oral communication skills
● Outstanding problem solving and troubleshooting skills
● Able self-starter with the ability to multitask in a dynamic startup environment
● 2+ years experience working with Zendesk 
● Must be able to work at least Saturday or Sunday, as well as opening or closing shifts.
The compensation for this role ranges from $15 to $17 per hour, based on experience and qualifications.

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