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Guest Experience Manager Jobs in Decatur, GA (NOW HIRING)

Hillpointe

Resident Experience Manager

Morrow, GA · On-site

RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident ... Lead and support the guest service team by providing guidance, delegating tasks, and ensuring ...

Five Below

Customer Experience Manager

Mableton, GA · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

F1 Arcade

Deputy General Manager - Atlanta

Atlanta, GA · On-site

$85K/yr

In partnership with the Guest Experience Manager, you will drive improvements in service efficiency, streamline processes, and maintain high standards of hospitality that reflect our brand ...

Massage Heights - Atlanta

Spa Sales Manager

Atlanta, GA · On-site

$17/hr

From the first phone call to checkout, you'll create an exceptional guest experience while driving ... Manager, you play a direct role in growing the business. Every membership you sell, guest you ...

Massage Heights

Spa Sales Manager

Atlanta, GA · On-site

$17/hr

From the first phone call to checkout, you'll create an exceptional guest experience while driving ... Manager, you play a direct role in growing the business. Every membership you sell, guest you ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Decatur, GA

Guest Experience Manager information

See Decatur, GA salary details

$12

$19

$28

How much do guest experience manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest experience manager in Decatur, GA is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Decatur, GA? The most popular types of Guest Experience jobs in Decatur, GA are:
What are popular job titles related to Guest Experience Manager jobs in Decatur, GA? For Guest Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Decatur, GA look for? The top searched job categories for Guest Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Guest Experience Manager jobs? Cities near Decatur, GA with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,606 per year, or $19 per hour.

Resident Experience Manager

Hillpointe

Morrow, GA • On-site

Full-time

Posted 7 days ago

Job description

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.
RESIDENT EXPERIENCE MANAGER
The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is responsible for executing daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service. This role will involve identifying operational improvements and contributing innovative solutions while staying current with industry trends.
Key Responsibilities
  • Conduct sales and leasing activities to meet revenue and occupancy targets.
  • Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
  • Utilize CRM and leasing software to track follow up and applicant progress.
  • Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
  • Engage with prospects and residents to ensure their satisfaction.
  • Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
  • Identify opportunities for process improvement and offer innovative solutions.
  • Stay updated on industry trends and best practices for continuous improvement
  • Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Qualifications & Abilities
  • Two or more years of property management experience required.
  • Ability to work a flexible schedule, including weekends.
  • Detail-oriented with excellent organizational and time management skills
  • High School diploma or equivalent.
  • Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.
  • Previous experience in leasing, sales, customer service, or related field preferred
  • Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
  • Ability to physically access all community areas.
  • Valid driver's license for property operations and local travel (if required)

Physical Requirements
  • Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties.
  • Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas.
  • Ability to climb stairs and navigate multi-story buildings as required.
  • Ability to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies).
  • Ability to operate standard office equipment including computers, phones, printers, and mobile devices.
  • Ability to communicate effectively in person, over the phone, and via electronic communication.
  • Visual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members.

Work Conditions
  • Primarily works in a leasing office environment, with regular time spent indoors and outdoors throughout the community.
  • May be exposed to varying weather conditions (heat, rain, humidity) while conducting property tours or attending on-site activities.
  • Work schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals.
  • Fast-paced, customer-focused environment with frequent interaction with residents, prospects, vendors, and internal stakeholders.
  • Expected to maintain a professional appearance and demeanor while representing the community and brand.
  • Local travel within the community or to nearby properties may be required.

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