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Guest Experience Manager Jobs in Decatur, GA (NOW HIRING)

Four Seasons Hotels

Guest Experience Supervisor

Atlanta, GA · On-site

$17.25 - $19.75/hr

Guest Experience Supervisor At Four Seasons Hotel Atlanta, the Guest Experience Supervisor acts as ... Manage and resolve guest concerns, complaints, and service recovery situations with professionalism ...

Marriott

Guest Experience Specialist

Alpharetta, GA · On-site

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Atlanta, GA · On-site

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Expert

Atlanta, GA · On-site

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

Modena Ristorante Vinoteca Llc

Be Seen First

Guest Experience Coordinator

Marietta, GA · On-site

$16 - $20/hr

Guest Experience Coordinator Modena Ristorante Vinoteca | Marietta, GA Exceptional hospitality ... Manage reservations using Resy while maximizing seating efficiency. * Coordinate seating to support ...

Modena Ristorante Vinoteca Llc

Be Seen First

Guest Experience Coordinator

Marietta, GA · On-site

$16 - $20/hr

Guest Experience Coordinator Modena Ristorante Vinoteca | Marietta, GA Exceptional hospitality ... Manage reservations using Resy while maximizing seating efficiency. * Coordinate seating to support ...

Flex HR

Guest Experience Coordinator

Chamblee, GA · On-site

$68.50/hr

Guest Experience Coordinator (Member Concierge / Sales Associate) Hammer & Nails Chamblee - The ... Manage bookings and appointments with accuracy and efficiency * Keep the lounge environment ...

Flex HR

Guest Experience Coordinator

Chamblee, GA · On-site

$68.50/hr

Guest Experience Coordinator (Member Concierge / Sales Associate) Hammer & Nails Chamblee -- The ... Manage bookings and appointments with accuracy and efficiency * Keep the lounge environment ...

Flex HR

Guest Experience Coordinator

Chamblee, GA · On-site

$18.50/hr

Guest Experience Coordinator (Member Concierge / Sales Associate) Hammer & Nails Chamblee -- The ... Manage bookings and appointments with accuracy and efficiency * Keep the lounge environment ...

TOCA Football

Guest Experience Associate

Marietta, GA · On-site

$13.25 - $16.25/hr

Guest Experience Associate Location: Marietta, GA Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

Placemakr

Guest Experience Associate

Atlanta, GA · On-site

$18.75/hr

... M or customer communication system a plus!) * You have a can-do attitude and the ability to work ... Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Decatur, GA

Guest Experience Manager information

See Decatur, GA salary details

$12

$19

$28

How much do guest experience manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest experience manager in Decatur, GA is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Decatur, GA? The most popular types of Guest Experience jobs in Decatur, GA are:
What are popular job titles related to Guest Experience Manager jobs in Decatur, GA? For Guest Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Decatur, GA look for? The top searched job categories for Guest Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Guest Experience Manager jobs? Cities near Decatur, GA with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,606 per year, or $19 per hour.

Guest Experience Manager - Full Time

Massage Heights - Atlanta

Atlanta, GA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? f yes, we want to get to know you! We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team!

**We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance** 

**Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.**

Job Summary
We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.
Responsibilities:
  • Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
  • Greet Guests and Members with warm, welcoming, and positive energy
  • Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
  • Build rapport with Guest and Members
  • Present/sell membership programs to new Guests and nonmembers
  • Retain Members by providing an excellent Guest experience
  • Achieve individual and Retreat goals
Requirements:
  • Must have reliable transportation to commute between both of our locations
  • Must have outstanding customer service and problem-solving skills
  • Must have a positive attitude and mature temperament
  • Must have friendly and professional phone etiquette
  • Must have the ability to objectively receive feedback and integrate it into your work
  • Must have hospitality experience
  • Must have the flexibility to work a non-traditional schedule
  • Ability to multitask and work in a fast-paced environment
Benefits:
  • Be part of a team that encourages growth, has fun and builds relationships
  • Free Monthly Massages and Facials
  • Paid Time Off
  • Medical Benefits available – Medical, Dental, Vision
  • 401k with up to 4% matching
  • Employee Assistance Program – Massage Heights Family Fund