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Guest Communications Jobs (NOW HIRING)

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

SOPs, schedules, communication flows, service recovery, and guest feedback loops all matter here. * Create moments with meaning. This is not generic guest service. We're helping couples reconnect ...

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Guest Service Agent

Myrtle Beach, SC

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

Career Search

Guest Service Agent

Myrtle Beach, SC

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

Career Search

Guest Service Manager

Gatlinburg, TN · On-site

Oversee reservations, guest communications, and escalated concerns, ensuring prompt and effective resolution. Coordinate with Maintenance, Housekeeping, Quality Control, Reservations, and Owner ...

Career Search

Guest Service Manager

Gatlinburg, TN

Oversee reservations, guest communications, and escalated concerns, ensuring prompt and effective resolution. Coordinate with Maintenance, Housekeeping, Quality Control, Reservations, and Owner ...

TBB

Guest Experience Manager

Tampa, FL · On-site

$17 - $19.25/hr

The Manager also supports guest communications, resolves escalated guest issues, and uses guest feedback and operational insights to continuously improve the fan experience. Essential Functions ...

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Guest Communications information

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$8

$14

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How much do guest communications jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for guest communications in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Guest communications roles typically do not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades such as real estate, certain sales positions, or freelance consulting, which require strong communication skills and a proven track record. Most roles at this pay level usually demand experience, certifications, or entrepreneurial effort rather than formal education alone.

How does a Guest Communications professional typically collaborate with other departments to ensure a seamless guest experience?

Guest Communications professionals work closely with departments like Front Desk, Housekeeping, and Food & Beverage to address guest inquiries and resolve issues promptly. Effective communication and coordination are essential to relay guest requests and feedback, ensuring all teams are aligned in delivering high-quality service. Regular briefings and the use of shared internal platforms help maintain smooth operations. This collaborative approach not only enhances the guest experience but also fosters a supportive work environment.

Is guest relations a stressful job?

Guest relations jobs often involve managing customer expectations, handling complaints, and providing excellent service, which can be stressful during busy periods or difficult interactions. Strong communication skills and the ability to remain calm under pressure are important for success in this role.

What are guest communications?

Guest communications refer to the methods and processes used by businesses, especially in the hospitality industry, to interact with guests before, during, and after their stay or visit. This includes answering inquiries, providing information, handling complaints, confirming reservations, and ensuring a positive guest experience through clear and timely communication. Professionals in guest communications may use phone, email, chat, and in-person interactions to address guest needs and feedback. Effective guest communication is essential for customer satisfaction and loyalty.

What is the difference between Guest Communications vs Front Desk Agent?

AspectGuest CommunicationsFront Desk Agent
Primary RoleHandling guest inquiries, providing information, and managing communication channelsChecking in/out guests, managing reservations, and providing customer service at the front desk
Required SkillsExcellent communication, problem-solving, and customer service skillsCustomer service, organization, and basic administrative skills
Work EnvironmentOffice or reception area, often behind the scenes or remotelyFront desk, hotel lobby, face-to-face guest interaction
Common CertificationsHospitality or communication certifications (optional)Hospitality or front desk training (optional)

Guest Communications focuses on managing guest interactions through various channels, emphasizing communication skills. In contrast, Front Desk Agents handle direct guest check-ins, reservations, and face-to-face service. While both roles require strong customer service abilities, Guest Communications often involves behind-the-scenes or remote communication, whereas Front Desk Agents are the frontline representatives of the establishment.

Is PR a high paying job?

Public relations (PR) roles can offer varying salaries depending on experience, location, and industry, with entry-level positions typically earning lower wages and senior roles earning higher salaries. PR professionals with specialized skills, certifications, or working in large organizations tend to earn more. Overall, PR can be a well-paying career, but salaries are generally moderate compared to other fields like finance or technology.

What are the key skills and qualifications needed to thrive in Guest Communications, and why are they important?

To thrive in Guest Communications, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with reservation management systems, CRM platforms, and communication tools like email and chat software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport and effectively handle guest concerns. These skills ensure guests have a seamless, satisfying experience, which is vital for reputation and repeat business.

Why is Gen Z struggling to get jobs?

Guest Communications roles often require strong interpersonal skills and adaptability, but Gen Z job seekers may face challenges due to limited work experience, high competition, or mismatched skill sets. Additionally, employers increasingly value digital literacy and remote work capabilities, which can influence hiring outcomes for younger candidates.
More about Guest Communications jobs
What are the most commonly searched types of Guest Communications jobs? The most popular types of Guest Communications jobs are:
What job categories do people searching Guest Communications jobs look for? The top searched job categories for Guest Communications jobs are:
Guest Communications jobs near you
Infographic showing various Guest Communications job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Senior Manager, Registration & Guest Communications

Dentsu Aegis Network

Charlotte, NC • Hybrid

$54K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Job Description:

Senior Manager, Registration & Database (Global Visa Program)

Location: Charlotte, NC (Hybrid)

MKTG Sports + Entertainment is seeking a Senior Manager, Registration & Database to lead the build, management, andyearroundownership of the global registration platform supporting Visa's sports hospitality programs. This role is ideal for someone who has moved beyond general event planning and is now a true registration specialist - someone who understands platforms, data, workflows, and communication at a deep operational level.

This position isofficebasedin Charlotte with a hybrid schedule (three days onsite). You will serve as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programs.

WhatYou'llOwn

  • Endtoendownership of the global registration platform, including builds, updates, data structure, and workflow accuracy

  • Creation and review of registration copy, guest communications, and program descriptions

  • Yearroundleadership of the registration team's workload, priorities, and support for Visa programs

  • Management of customer database systems tied to registration, ensuring data quality and scalability

  • Daily registration operations including guest list management, attendee communications, and inquiry resolution

  • Registration reporting, dashboards, andclientreadymaterials (guest lists, itineraries, collateral)

  • Crossfunctionalalignment with event operations, guest experience, merchandise, and ticketing teams

  • Support for global merchandise operations including branding alignment, inventory tracking, and worldwide fulfillment

  • Clear communication of timelines, status, and next steps during client calls and internal meetings

  • Continuous improvement of registration processes, tools, and communication workflows

What You Bring

  • 5+ years in registration management, database management, ticketing operations, or program operations

  • Strong experience with registration platforms, websites, or customer data systems

  • Excellent writing skills for registration copy, guest communications, and system content

  • High comfort working with structured data, tracking progress, andmaintainingaccuracy

  • Experience supporting senior leaders, executives, orhighprofileclients

  • Strong organizational skills with the ability to manage multiple programs and communication streams

  • Ability to work onsite in Charlotte three days per week, with flexibility foradditionalinofficesupport as needed

Why This Role Matters

Visa's global hospitality programs rely on a consistent,accurate, and scalable registration system. This role is the operational backbone - ensuring guests receive the right information, the right access, and the right experience every time. You will be the decision maker, the platform owner, and the person who keeps the entire registration ecosystem running smoothly.

The annual salary range for this position is $54,000-$85,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include:

  • Medical, vision, and dental insurance,

  • Life insurance,

  • Short-term and long-term disability insurance,

  • 401k,

  • Flexible paid time off,

  • At least 15 paid holidays per year,

  • Paid sick and safe leave, and

  • Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-Hybrid

#LI-BB1

The Perks

Not only will you be joining a multi-award-winning Agency with great culture, you will also have the unique opportunity to collaborate with colleagues from our other offices across the globe. There is a whole heap of benefits that come with the role- a flexible holiday package starting at 20 days, corporate discounts, commuter benefits, cell phone reimbursement and much more. Our benefit plans have your total well-being in mind, and we offer an extensive list you can choose from to suit your needs.

About MKTG Sports + Entertainment

MKTG S+E is a global agency that harnesses the power of sports and entertainment for brands. For over 20 years, we've ignited fandom and innovated activation in the world of sports and entertainment to make something worth noticing, engaging, liking, sharing and remembering. We leverage deep INSIGHTS and our network of seasoned & creative team members to create IMPACT between properties, fans & brands.

Today, we help brands move at THE SPEED OF FANS which means we aim to know fans better than they know themselves. MKTG S+E is a part of the broader dentsu Sports International network.

Working with Us

We're an agency born of fanatics...fans of sports (yes, even pickleball).

Fans of music (we sing in the shower).

Fans of data (we're proud nerds).

Fans of art (from exhibitions to film).

Fans of culture (this is huge). And that means we put it all in for what we love, truly understanding what fans need, want, feel, hate and love about the brands and properties we lead.

We're led by our core values which focus on collaboration, community, inspiring change, pursuing excellence, and celebrating bravery - all of which are foundational to our culture and how we treat each other and our clients.

We're a community where you are free to be you, where good work gets rewarded, and you are truly energized by the team around you. It's more than just 'warm & fuzzies' - happy humans are vital to our commercial success. And together, we make magic.

Inclusion and Diversity

We're proud to be different and that starts with our people. To us, representation means more than just diversity, it means true equity. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. We are constantly evaluating our practices and policies, creating and sustaining pathways to promotion, and intentional in how we create and distribute resources, giving people what they need to grow. That's what we care about. So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create opportunities for everyone. We offer team member support through flexible working arrangements and schedules that promote work/life balance along with progressive parental and caregiver programs as well as opportunities to give back to the community as part of our global social responsibility efforts.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Location:

Charlotte - 1018 Jay St

Brand:

Mktg Sports

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail toApplicantAccommodations@dentsu.comby clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

Apply