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Guest Communications Jobs (NOW HIRING)

Hyatt

Guest Communications Agent- Full Time

Encinitas, CA · On-site

$16 - $20.50/hr

The Guest Communications Agent at Alila Marea Beach Resort will play a crucial role in ensuring our guests experience is the highest level of luxury and hospitality from the moment they arrive.

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

SOPs, schedules, communication flows, service recovery, and guest feedback loops all matter here. * Create moments with meaning. This is not generic guest service. We're helping couples reconnect ...

Career Search

Guest Service Agent

Myrtle Beach, SC · On-site

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

Career Search

Guest Service Agent

Myrtle Beach, SC · On-site

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

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Guest Communications information

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$8

$14

$18

How much do guest communications jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for guest communications in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is guest communications?

Guest communications refer to the methods and processes used by businesses, especially in the hospitality industry, to interact with guests before, during, and after their stay or visit. This includes answering inquiries, providing information, handling complaints, confirming reservations, and ensuring a positive guest experience through clear and timely communication. Professionals in guest communications may use phone, email, chat, and in-person interactions to address guest needs and feedback. Effective guest communication is essential for customer satisfaction and loyalty.

How does a guest communications professional typically collaborate with other departments to ensure a seamless guest experience?

Guest Communications professionals work closely with departments like Front Desk, Housekeeping, and Food & Beverage to address guest inquiries and resolve issues promptly. Effective communication and coordination are essential to relay guest requests and feedback, ensuring all teams are aligned in delivering high-quality service. Regular briefings and the use of shared internal platforms help maintain smooth operations. This collaborative approach not only enhances the guest experience but also fosters a supportive work environment.

What are the key skills and qualifications needed to thrive in guest communications, and why are they important?

To thrive in Guest Communications, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with reservation management systems, CRM platforms, and communication tools like email and chat software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport and effectively handle guest concerns. These skills ensure guests have a seamless, satisfying experience, which is vital for reputation and repeat business.

What is the difference between Guest Communications vs Front Desk Agent?

AspectGuest CommunicationsFront Desk Agent
Primary RoleHandling guest inquiries, providing information, and managing communication channelsChecking in/out guests, managing reservations, and providing customer service at the front desk
Required SkillsExcellent communication, problem-solving, and customer service skillsCustomer service, organization, and basic administrative skills
Work EnvironmentOffice or reception area, often behind the scenes or remotelyFront desk, hotel lobby, face-to-face guest interaction
Common CertificationsHospitality or communication certifications (optional)Hospitality or front desk training (optional)

Guest Communications focuses on managing guest interactions through various channels, emphasizing communication skills. In contrast, Front Desk Agents handle direct guest check-ins, reservations, and face-to-face service. While both roles require strong customer service abilities, Guest Communications often involves behind-the-scenes or remote communication, whereas Front Desk Agents are the frontline representatives of the establishment.

Is guest communications a stressful job?

Guest communications roles often involve managing guest inquiries, resolving issues, and maintaining positive interactions, which can be demanding during busy periods. The job requires strong communication skills, patience, and the ability to handle multiple tasks simultaneously, potentially leading to stress in high-pressure situations.
More about Guest Communications jobs

What are the most commonly searched types of Guest Communications jobs?

The most popular types of Guest Communications jobs are:

What job categories do people searching Guest Communications jobs look for?

The top searched job categories for Guest Communications jobs are:

Guest Communications jobs near you
Infographic showing various Guest Communications job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Communications Coordinator

Montage International

Bluffton, SC • On-site

$15.50 - $20.50/hr

Full-time

Posted 6 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Position Title
Guest Communications Coordinator (Alice Platform)
Department
Information Technology / Operations
Reports To
Director of Front Office (or designated manager)
SUMMARY
The Guest Communications Coordinator is responsible for managing and coordinating all guest communications through the Alice platform, serving as the primary point of oversight for digital guest interactions. This role ensures guest requests and inquiries are acknowledged promptly, routed efficiently, and resolved accurately while maintaining the resort's luxury service standards. Acting as a central liaison between guests and resort departments, the Coordinator delivers timely, personalized, and proactive communication, ensuring a seamless and exceptional experience before, during, and after each guest stay.
ESSENTIAL FUNCTIONS
Essential functions of the Guest Communications Coordinator will include; although not be limited to:
Guest Communication Management
  • Monitor the Alice platform continuously during assigned shifts.
  • Respond promptly, professionally, and courteously to guest inquiries and requests.
  • Ensure all guest communications reflect the resort's luxury service standards and brand voice.
  • Maintain accurate and detailed communication records within the Alice platform.
  • Prioritize and triage guest requests based on urgency, service impact, and operational requirements.

Coordination and Follow-Up
  • Route guest requests to the appropriate departments, including Front Office, Housekeeping, Engineering, Concierge, Spa, Food & Beverage, Recreation, Transportation, and other operational teams.
  • Monitor the progress of open requests and ensure timely completion.
  • Follow up with guests to confirm satisfaction and resolution of requests.
  • Escalate urgent guest concerns or service recovery opportunities to management when necessary.
  • Coordinate communication between departments to ensure seamless execution of guest requests.

Guest Service Support
  • Assist guests with transportation arrangements, dining reservations, spa bookings, activity inquiries, and resort information.
  • Support pre-arrival, in-house, and post-stay guest communication initiatives.
  • Provide personalized recommendations and information that enhance the guest experience.
  • Identify opportunities to exceed guest expectations through proactive service and communication.

Quality Assurance and Reporting
  • Monitor response times and service completion metrics within the Alice platform.
  • Identify trends, recurring guest requests, and service opportunities.
  • Assist leadership in maintaining communication standards and best practices.
  • Generate reports and provide feedback on communication volume, guest engagement, and service performance.
  • Support ongoing process improvements to enhance operational efficiency and guest satisfaction.

QUALIFICATIONS
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Hospitality Management, Business, Communications, or a related field preferred.
  • Minimum of 1-2 years of experience in hospitality, guest services, front office operations, concierge services, or customer service.
  • Experience working in a luxury hotel or resort environment preferred.
  • Experience using Alice or similar guest communication platforms is highly desirable.
  • Exceptional verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational and follow-through skills.
  • Ability to maintain professionalism and composure under pressure.
  • Detail-oriented with a high degree of accuracy.
  • Proficiency in Microsoft Office applications and hospitality technology platforms.
  • Ability to work independently while collaborating effectively with multiple departments.

PHYSICAL REQUIREMENTS
  • Ability to sit, stand, and use a computer for extended periods.
  • Ability to communicate effectively via phone, email, and messaging platforms.
  • Ability to occasionally walk the resort to coordinate guest requests and service delivery.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

Social media

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