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Guest Communications Jobs (NOW HIRING)

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

SOPs, schedules, communication flows, service recovery, and guest feedback loops all matter here. * Create moments with meaning. This is not generic guest service. We're helping couples reconnect ...

Four Seasons

Communications Coordinator

Palm Beach, FL · On-site

We know that the best way to enable our people to deliver these exceptional guest experiences is ... The Communications Coordinator plays a critical role in delivering seamless and professional guest ...

Hotel Ynez

Guest Services Agent

Solvang, CA

$15.50 - $19.75/hr

Responsibilities and Duties -Check in and check out guests following procedures for confidentiality, billing and proper guest communications -Follow training manuals, checklists and other written ...

Hotel Ynez

Guest Services Agent

Solvang, CA · On-site

$18 - $19/hr

Manage in person guest communications and phone calls in a professional and timely manner * Ensure all guestfacing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front ...

Mt. Hood Meadows

Manager Guest Services

OR · On-site

$2K - $3K/wk

From managing peak storm-day operations and guest communications to improving service systems and mentoring supervisors, you'll have a direct impact on both guest satisfaction and team success. At Mt.

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$8

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How much do guest communications jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest communications in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a Guest Communications professional typically collaborate with other departments to ensure a seamless guest experience?

Guest Communications professionals work closely with departments like Front Desk, Housekeeping, and Food & Beverage to address guest inquiries and resolve issues promptly. Effective communication and coordination are essential to relay guest requests and feedback, ensuring all teams are aligned in delivering high-quality service. Regular briefings and the use of shared internal platforms help maintain smooth operations. This collaborative approach not only enhances the guest experience but also fosters a supportive work environment.

What are guest communications?

Guest communications refer to the methods and processes used by businesses, especially in the hospitality industry, to interact with guests before, during, and after their stay or visit. This includes answering inquiries, providing information, handling complaints, confirming reservations, and ensuring a positive guest experience through clear and timely communication. Professionals in guest communications may use phone, email, chat, and in-person interactions to address guest needs and feedback. Effective guest communication is essential for customer satisfaction and loyalty.

What is the difference between Guest Communications vs Front Desk Agent?

AspectGuest CommunicationsFront Desk Agent
Primary RoleHandling guest inquiries, providing information, and managing communication channelsChecking in/out guests, managing reservations, and providing customer service at the front desk
Required SkillsExcellent communication, problem-solving, and customer service skillsCustomer service, organization, and basic administrative skills
Work EnvironmentOffice or reception area, often behind the scenes or remotelyFront desk, hotel lobby, face-to-face guest interaction
Common CertificationsHospitality or communication certifications (optional)Hospitality or front desk training (optional)

Guest Communications focuses on managing guest interactions through various channels, emphasizing communication skills. In contrast, Front Desk Agents handle direct guest check-ins, reservations, and face-to-face service. While both roles require strong customer service abilities, Guest Communications often involves behind-the-scenes or remote communication, whereas Front Desk Agents are the frontline representatives of the establishment.

What are the key skills and qualifications needed to thrive in Guest Communications, and why are they important?

To thrive in Guest Communications, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with reservation management systems, CRM platforms, and communication tools like email and chat software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport and effectively handle guest concerns. These skills ensure guests have a seamless, satisfying experience, which is vital for reputation and repeat business.
More about Guest Communications jobs
What are the most commonly searched types of Guest Communications jobs? The most popular types of Guest Communications jobs are:
What job categories do people searching Guest Communications jobs look for? The top searched job categories for Guest Communications jobs are:
Guest Communications jobs near you
Infographic showing various Guest Communications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Principal Software Engineer (Guest Communications Platform)

Principal Software Engineer (Guest Communications Platform)

Marriott International

Bethesda, MD • On-site

$144K - $193K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,130 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

Job Description
The Principal Engineer, Guest Communications Platform serves as the technical authority and hands-on architectural leader for Marriott's next-generation Guest Communications Platform. This role is responsible for defining, governing, and evolving a cloud-native, event-driven, provider-agnostic communications platform that reliably delivers Email, SMS, Chat, and future channels to Bonvoy members and hotel guests globally.
This is a hands-on individual contributor role with broad influence across product, platform, DevOps, and partner engineering teams. The Principal Engineer sets technical direction, drives architectural consistency, ensures reliability at scale, and mentors engineering teams to deliver mission-critical guest communications with zero regression from legacy systems.
As a Principal Software Engineer within our Guest Communications Platform teams, you will:
  • Own the end-to-end technical architecture for the Guest Communications Platform, including ingestion, orchestration, delivery, observability, and recovery.

  • Define and enforce architectural standards and design principles across all guest communications services.

  • Lead architectural decisions related to event-driven systems, Kafka-centric integration, stateless channel services, and provider abstraction layers.

  • Serve as the final technical escalation point for complex architectural, scalability, resiliency, and performance challenges.

  • Lead the technical strategy for modernizing and retiring legacy guest communication applications while ensuring no message loss, no customer impact, and no operational regression.

  • Design and oversee backward-compatible adapters and phased migration patterns that enable coexistence of legacy and modern systems.

  • Partner with Product and Delivery teams to sequence migrations safely and predictably.

  • Establish platform-wide standards for resiliency, fault tolerance, DR, idempotency, deduplication, and recovery automation.

  • Ensure observability by default, including metrics, dashboards, alerting, tracing, and operational visibility across regions and providers.

  • Act as a technical mentor and coach for senior and mid-level engineers across the Guest Communications domain.

  • Review and guide critical designs, PRs, and technical proposals for platform-wide impact.

  • Raise the bar on code quality, operational readiness, security, and performance engineering.

  • Clearly communicate architectural trade-offs and technical risks to technical and non-technical stakeholders.

About You
You are a technical leader with enthusiasm for team success. You "think outside of the box" and have talent for creating usable, scalable, well-tested software. You want to work in a highly collaborative, agile, and respectful environment. You love learning new technologies, languages, tools, and you have a passion for building frameworks.
Basic Qualifications - Principal Software Engineer
  • 8+ years of professional software design and development experience with expert level expertise in multiple programming languages like Java, Spring Boot, JavaScript, TypeScript, NodeJS

  • Proven experience building microservices-based backend systems using Java and Spring Boot

  • Experience supporting workflows and integrations using Adobe I/O, Adobe Campaign and related Adobe tooling for real-time and batch orchestration.

  • Knowledge of content management systems like Adobe Experience Manager (AEM) and other Adobe tools like Adobe AEP/AJO, AEM Templates, Adobe MTA

  • Is preferred

  • Strong experience designing cloud-native, distributed systems for large-scale, customer-facing platforms

  • Hands-on expertise with event-driven architectures and streaming platforms (Kafka preferred)

  • Experience using GraphQL and REST

  • Experience in using testing framework such as Playwright, Jest, Jasmine, Mocha, or Junit

  • Experience designing and operating high-volume messaging or notification platforms (Email, SMS, Chat)

  • Experience with AI coding and productivity tools (e.g., GitHub Copilot, Cursor) and applying validation best practices

  • Strong knowledge in performance optimization techniques

  • Strong understanding of reliability and resiliency patterns (retries, idempotency, failover, DR)

  • Solid experience with AWS cloud services, containerization, and Kubernetes (EKS preferred)

  • Hands-on knowledge of CI/CD pipelines and DevOps practices (GitHub, Harness/Jenkins/GitHub Actions, IaC)

  • Experience with observability and production monitoring tools

  • Working knowledge of security best practices for cloud and service-to-service communication

Other Qualifications
  • Excellent written and verbal communication skills, especially when it comes to conveying technical concepts to audiences at all levels.

  • Ability to mentor and learn from other team members through pairing, code reviews, and documentation.

  • Experience with monitoring and performance analysis and code quality metrics coupled with a drive for code quality and encouraging peers to elevate their craft.

  • An unbridled curiosity and interest in problem solving and iterative development.

  • Constant drive to complete projects and to overcome roadblocks with positivity and creativity.

  • Hands-on experience with crafting robust unit tests and working with continuous integration and deployment pipelines.

  • You aren't afraid to course correct anti-patterns you've noticed within the team.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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