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Guest Communications Jobs (NOW HIRING)

Stonebridge Companies

Guest Experience Assistant

Houston, TX · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with guests before, during, and after their stay through personalized email correspondence to enhance the overall guest experience. * Foster meaningful guest interactions that contribute ...

Goodstone

Guest Relations Coordinator

Middleburg, VA · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communication & Coordination * Work closely with Housekeeping, Culinary, Maintenance, Events, and Leadership to ensure exceptional guest experiences. * Communicate guest preferences and special ...

Stonebridge Companies

Guest Experience Assistant

Houston, TX

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with guests before, during, and after their stay through personalized email correspondence to enhance the overall guest experience. * Foster meaningful guest interactions that contribute ...

Yum Brands

Guest Relations Coordinator

Irvine, CA · Hybrid

$23.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

Yum

Guest Relations Coordinator

Irvine, CA · On-site

$23.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

The Habit Burger Grill

Guest Relations Coordinator

Irvine, CA · Hybrid

$23.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

The Habit Burger Grill

Guest Relations Coordinator

Irvine, CA · On-site

$23.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

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All JobsGuest Communications Jobs

Guest Communications information

See salary details

$8

$14

$18

How much do guest communications jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest communications in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a guest communications professional typically collaborate with other departments to ensure a seamless guest experience?

Guest Communications professionals work closely with departments like Front Desk, Housekeeping, and Food & Beverage to address guest inquiries and resolve issues promptly. Effective communication and coordination are essential to relay guest requests and feedback, ensuring all teams are aligned in delivering high-quality service. Regular briefings and the use of shared internal platforms help maintain smooth operations. This collaborative approach not only enhances the guest experience but also fosters a supportive work environment.

What is guest communications?

Guest communications refer to the methods and processes used by businesses, especially in the hospitality industry, to interact with guests before, during, and after their stay or visit. This includes answering inquiries, providing information, handling complaints, confirming reservations, and ensuring a positive guest experience through clear and timely communication. Professionals in guest communications may use phone, email, chat, and in-person interactions to address guest needs and feedback. Effective guest communication is essential for customer satisfaction and loyalty.

What is the difference between Guest Communications vs Front Desk Agent?

AspectGuest CommunicationsFront Desk Agent
Primary RoleHandling guest inquiries, providing information, and managing communication channelsChecking in/out guests, managing reservations, and providing customer service at the front desk
Required SkillsExcellent communication, problem-solving, and customer service skillsCustomer service, organization, and basic administrative skills
Work EnvironmentOffice or reception area, often behind the scenes or remotelyFront desk, hotel lobby, face-to-face guest interaction
Common CertificationsHospitality or communication certifications (optional)Hospitality or front desk training (optional)

Guest Communications focuses on managing guest interactions through various channels, emphasizing communication skills. In contrast, Front Desk Agents handle direct guest check-ins, reservations, and face-to-face service. While both roles require strong customer service abilities, Guest Communications often involves behind-the-scenes or remote communication, whereas Front Desk Agents are the frontline representatives of the establishment.

What are the key skills and qualifications needed to thrive in guest communications, and why are they important?

To thrive in Guest Communications, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with reservation management systems, CRM platforms, and communication tools like email and chat software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport and effectively handle guest concerns. These skills ensure guests have a seamless, satisfying experience, which is vital for reputation and repeat business.

Is guest communications a stressful job?

Guest communications roles often involve managing guest inquiries, resolving issues, and maintaining positive interactions, which can be demanding during busy periods. The job requires strong communication skills, patience, and the ability to handle multiple tasks simultaneously, potentially leading to stress in high-volume environments.
More about Guest Communications jobs

What are the most commonly searched types of Guest Communications jobs?

The most popular types of Guest Communications jobs are:

What job categories do people searching Guest Communications jobs look for?

The top searched job categories for Guest Communications jobs are:

Guest Communications jobs near you
Infographic showing various Guest Communications job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Experience Specialist

Better Talent

South Lake Tahoe, CA • Hybrid

$19 - $23/hr

Part-time

PTO

Re-posted 23 days ago

Job description

Company Overview

Lake Tahoe Accommodations is a premier vacation rental management company specializing in properties throughout Lake Tahoe. With a carefully curated portfolio of homes and condos, we are dedicated to creating exceptional guest experiences in one of California's most breathtaking destinations.

From cozy mountain retreats to stunning lakefront homes, every property is thoughtfully maintained to deliver a memorable Tahoe experience. Our team combines local expertise with professional hospitality standards, ensuring guests receive outstanding service from booking through departure.

At Lake Tahoe Accommodations, we value responsiveness, attention to detail, teamwork, and genuine care for our guests. We take pride in creating five-star experiences that keep visitors returning year after year while fostering a collaborative and supportive work environment for our team.

Position Summary

Lake Tahoe Accommodations is seeking a Guest Experience Specialist who is passionate about hospitality and delivering exceptional guest service. In this role, you will serve as a primary point of contact for guests before, during, and after their stay, ensuring every interaction reflects our commitment to excellence.

The ideal candidate is an excellent communicator who enjoys helping others, solving problems, and creating memorable experiences. You will manage guest communications, reservations, property readiness coordination, and day-to-day support activities while working closely with the operations team to ensure every guest enjoys a seamless stay.

What You'll DoGuest Communication & Reservations

  • Respond promptly to guest inquiries across phone, email, text, and booking platforms

  • Assist guests in selecting the right property based on their needs, group size, and budget

  • Provide local recommendations and area insights to enhance the guest experience

  • Manage reservations, modifications, cancellations, reviews, and guest claims

  • Resolve guest concerns professionally and efficiently, escalating complex issues when necessary

  • Ensure payments, reservation documents, and guest records are accurately processed and maintained

Property Readiness & Operations

  • Monitor cleaning schedules and confirm properties are guest-ready before arrival

  • Communicate damages, missing items, or readiness concerns to the operations team

  • Coordinate maintenance requests and vendor visits as needed

  • Maintain accurate property information, guest guides, and communication templates

Administrative Support

  • Order approved supplies and onboarding materials as needed

  • Assist with process improvements and special projects

  • Support daily operational tasks to ensure a smooth guest experience

Required Qualifications

  • Passion for hospitality and creating exceptional guest experiences

  • Strong written and verbal communication skills, including professional phone etiquette

  • Ability to manage multiple conversations and priorities while maintaining attention to detail

  • Excellent problem-solving skills with a proactive, ownership-driven mindset

  • Comfortable learning new software systems and technology platforms

  • Reliable, organized, and able to consistently meet deadlines and expectations

  • Ability to work independently while collaborating effectively with a team

Preferred Qualifications (nice to have but not a must)

  • Previous experience in hospitality, vacation rentals, guest services, customer service, or reservations

  • Experience using Google Workspace or similar business software

  • Familiarity with vacation rental platforms or property management systems such as Streamline, Conduit, or similar tools

Compensation, Benefits & More

Compensation

  • Hourly: $19 - 23 depending on experience

Bonus

  • Performance-based bonus opportunities

Benefits

  • Paid time off, including vacation and sick time

  • Flexible scheduling opportunities

  • Phone Stipend

  • Remote work flexibility

  • Company perks and team activities

  • Professional growth and development opportunities

Schedule

  • Hybrid schedule with both in-office and remote work

Job Type

  • Part-Time

Location

  • South Lake Tahoe, California (Hybrid)