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Guest Communications Coordinator Jobs (NOW HIRING)

Alphabe Insight Inc

Communications Coordinator

Austin, TX · On-site

$58K - $62K/yr

Company Description About Us At Sphirea Plus , we believe that every guest interaction is an ... Opportunities to enhance communication, coordination, and leadership skills. * Full-time position ...

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Guest Service Agent

Myrtle Beach, SC · On-site

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

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Guest Service Agent

Myrtle Beach, SC

$12.50 - $16/hr

This role supports the guest experience by providing timely communication, coordinating resolutions, and ensuring property information remains accurate and up to date. The ideal candidate is a ...

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How much do guest communications coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for guest communications coordinator in the United States is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What does a guest communications coordinator do?

A Guest Communications Coordinator manages and facilitates communication between an organization and its guests or clients. This role typically involves responding to inquiries, handling guest requests or complaints, and ensuring that guests receive timely and accurate information. Coordinators may work in hotels, resorts, event venues, or other hospitality settings, and are responsible for creating a positive guest experience through excellent communication. They often collaborate with other departments to resolve issues and improve service quality.

How does a guest communications coordinator typically collaborate with other departments to ensure a seamless guest experience?

A Guest Communications Coordinator works closely with various departments such as front desk, housekeeping, and event management to address guest inquiries and resolve issues efficiently. They act as a central point of contact, relaying important information between teams to ensure guest requests are fulfilled promptly. This role often involves coordinating logistics for special requests or VIP guests, and attending regular interdepartmental meetings to keep communication lines open. Building strong relationships with colleagues in other departments is essential for success in this position.

What are the key skills and qualifications needed to thrive as a guest communications coordinator, and why are they important?

To thrive as a Guest Communications Coordinator, you need excellent verbal and written communication skills, attention to detail, and typically a background in hospitality or customer service. Familiarity with customer relationship management (CRM) software, booking systems, and email platforms is commonly required. Outstanding interpersonal skills, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring seamless guest experiences, effective issue resolution, and maintaining a positive brand image.

What is the difference between Guest Communications Coordinator vs Guest Services Associate?

AspectGuest Communications CoordinatorGuest Services Associate
Primary RoleManages guest communication channels, handles inquiries, and ensures clear information flowProvides direct guest assistance, check-in/check-out support, and on-site service
Required SkillsExcellent communication, customer service, and organizational skillsCustomer service, problem-solving, and interpersonal skills
Work EnvironmentOffice-based, remote, or front desk in hospitality settingsOn-site at hotels, resorts, or event venues
Common UsageUsed in hospitality, tourism, and event industries for roles focused on communicationUsed for roles involving direct guest interaction and service delivery

The Guest Communications Coordinator primarily manages communication channels and ensures guests receive timely information, often working behind the scenes or remotely. In contrast, the Guest Services Associate interacts directly with guests, providing on-site assistance and support. Both roles require strong customer service skills but differ in their focus and work environment.

What cities are hiring for Guest Communications Coordinator jobs?

Cities with the most Guest Communications Coordinator job openings:

What are the most commonly searched types of Guest Communications jobs?

The most popular types of Guest Communications jobs are:

What states have the most Guest Communications Coordinator jobs?

States with the most job openings for Guest Communications Coordinator jobs include:

Guest Communications Coordinator jobs near you
Infographic showing various Guest Communications Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Guest Communications Coordinator

Montage International

Bluffton, SC • On-site

$15.50 - $20.50/hr

Full-time

Posted 11 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Position Title
Guest Communications Coordinator (Alice Platform)
Department
Information Technology / Operations
Reports To
Director of Front Office (or designated manager)
SUMMARY
The Guest Communications Coordinator is responsible for managing and coordinating all guest communications through the Alice platform, serving as the primary point of oversight for digital guest interactions. This role ensures guest requests and inquiries are acknowledged promptly, routed efficiently, and resolved accurately while maintaining the resort's luxury service standards. Acting as a central liaison between guests and resort departments, the Coordinator delivers timely, personalized, and proactive communication, ensuring a seamless and exceptional experience before, during, and after each guest stay.
ESSENTIAL FUNCTIONS
Essential functions of the Guest Communications Coordinator will include; although not be limited to:
Guest Communication Management
  • Monitor the Alice platform continuously during assigned shifts.
  • Respond promptly, professionally, and courteously to guest inquiries and requests.
  • Ensure all guest communications reflect the resort's luxury service standards and brand voice.
  • Maintain accurate and detailed communication records within the Alice platform.
  • Prioritize and triage guest requests based on urgency, service impact, and operational requirements.

Coordination and Follow-Up
  • Route guest requests to the appropriate departments, including Front Office, Housekeeping, Engineering, Concierge, Spa, Food & Beverage, Recreation, Transportation, and other operational teams.
  • Monitor the progress of open requests and ensure timely completion.
  • Follow up with guests to confirm satisfaction and resolution of requests.
  • Escalate urgent guest concerns or service recovery opportunities to management when necessary.
  • Coordinate communication between departments to ensure seamless execution of guest requests.

Guest Service Support
  • Assist guests with transportation arrangements, dining reservations, spa bookings, activity inquiries, and resort information.
  • Support pre-arrival, in-house, and post-stay guest communication initiatives.
  • Provide personalized recommendations and information that enhance the guest experience.
  • Identify opportunities to exceed guest expectations through proactive service and communication.

Quality Assurance and Reporting
  • Monitor response times and service completion metrics within the Alice platform.
  • Identify trends, recurring guest requests, and service opportunities.
  • Assist leadership in maintaining communication standards and best practices.
  • Generate reports and provide feedback on communication volume, guest engagement, and service performance.
  • Support ongoing process improvements to enhance operational efficiency and guest satisfaction.

QUALIFICATIONS
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Hospitality Management, Business, Communications, or a related field preferred.
  • Minimum of 1-2 years of experience in hospitality, guest services, front office operations, concierge services, or customer service.
  • Experience working in a luxury hotel or resort environment preferred.
  • Experience using Alice or similar guest communication platforms is highly desirable.
  • Exceptional verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational and follow-through skills.
  • Ability to maintain professionalism and composure under pressure.
  • Detail-oriented with a high degree of accuracy.
  • Proficiency in Microsoft Office applications and hospitality technology platforms.
  • Ability to work independently while collaborating effectively with multiple departments.

PHYSICAL REQUIREMENTS
  • Ability to sit, stand, and use a computer for extended periods.
  • Ability to communicate effectively via phone, email, and messaging platforms.
  • Ability to occasionally walk the resort to coordinate guest requests and service delivery.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

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