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Guest Communications Jobs (NOW HIRING)

meadows

Manager Guest Services

OR · On-site

$2K - $3K/wk

From managing peak storm-day operations and guest communications to improving service systems and mentoring supervisors, you'll have a direct impact on both guest satisfaction and team success. At Mt.

Better Talent

Guest Services Manager

Gulf Breeze, FL

$45K - $65K/yr

In this leadership role, you will oversee all guest communications and service operations, serving as the conduit between our guests and the exceptional vacations we deliver. You'll lead the guest ...

Better Talent

Guest Services Manager

Fernandina Beach, FL · On-site

$55K - $70K/yr

Lead Guest Communications: Manage guest interactions from inquiry to post-stay, ensuring prompt, professional responses and handling escalations with empathy and efficiency. * Drive Reservation ...

Brundage Mountain Company

Guest Services Associate

Mccall, ID · On-site

$14.50 - $17.75/hr

Answer guest communications via phone, email, and in person with professionalism and attention to detail. * Accurately handle cash, credit card transactions, and daily sales accountability procedures.

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Guest Communications information

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How much do guest communications jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest communications in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

How does a Guest Communications professional typically collaborate with other departments to ensure a seamless guest experience?

Guest Communications professionals work closely with departments like Front Desk, Housekeeping, and Food & Beverage to address guest inquiries and resolve issues promptly. Effective communication and coordination are essential to relay guest requests and feedback, ensuring all teams are aligned in delivering high-quality service. Regular briefings and the use of shared internal platforms help maintain smooth operations. This collaborative approach not only enhances the guest experience but also fosters a supportive work environment.

What are guest communications?

Guest communications refer to the methods and processes used by businesses, especially in the hospitality industry, to interact with guests before, during, and after their stay or visit. This includes answering inquiries, providing information, handling complaints, confirming reservations, and ensuring a positive guest experience through clear and timely communication. Professionals in guest communications may use phone, email, chat, and in-person interactions to address guest needs and feedback. Effective guest communication is essential for customer satisfaction and loyalty.

What is the difference between Guest Communications vs Front Desk Agent?

AspectGuest CommunicationsFront Desk Agent
Primary RoleHandling guest inquiries, providing information, and managing communication channelsChecking in/out guests, managing reservations, and providing customer service at the front desk
Required SkillsExcellent communication, problem-solving, and customer service skillsCustomer service, organization, and basic administrative skills
Work EnvironmentOffice or reception area, often behind the scenes or remotelyFront desk, hotel lobby, face-to-face guest interaction
Common CertificationsHospitality or communication certifications (optional)Hospitality or front desk training (optional)

Guest Communications focuses on managing guest interactions through various channels, emphasizing communication skills. In contrast, Front Desk Agents handle direct guest check-ins, reservations, and face-to-face service. While both roles require strong customer service abilities, Guest Communications often involves behind-the-scenes or remote communication, whereas Front Desk Agents are the frontline representatives of the establishment.

What are the key skills and qualifications needed to thrive in Guest Communications, and why are they important?

To thrive in Guest Communications, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with reservation management systems, CRM platforms, and communication tools like email and chat software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport and effectively handle guest concerns. These skills ensure guests have a seamless, satisfying experience, which is vital for reputation and repeat business.
More about Guest Communications jobs
What are the most commonly searched types of Guest Communications jobs? The most popular types of Guest Communications jobs are:
What job categories do people searching Guest Communications jobs look for? The top searched job categories for Guest Communications jobs are:
Guest Communications jobs near you
Infographic showing various Guest Communications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Manager Guest Services

meadows

OR • On-site

$2K - $3K/wk

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Position Overview

 

Join the leadership team at Mt. Hood Meadows as our Guest Services Manager, where you’ll help shape exceptional mountain experiences for thousands of guests each season. This dynamic leadership role oversees all aspects of Guest Services operations, including Concierge, Ticketing, Pass Holder Services, Guest Communications, Program Sales, Transportation, Meadows Learning Center support, and Rental Sales coordination.

We’re looking for an experienced hospitality leader who thrives in fast-paced environments, leads with positivity and accountability, and is passionate about delivering memorable guest experiences in a mountain resort setting. As a key operational leader, you’ll guide and develop a large seasonal team, collaborate across departments, and play an essential role in daily resort operations during the winter season.

This position is ideal for someone who combines strong people leadership with operational excellence, problem-solving skills, and a calm, solutions-oriented approach under pressure. From managing peak storm-day operations and guest communications to improving service systems and mentoring supervisors, you’ll have a direct impact on both guest satisfaction and team success.

At Mt. Hood Meadows, we value teamwork, adaptability, safety, stewardship, and creating a welcoming environment for every guest and employee. If you’re energized by mountain culture, guest engagement, and leading high-performing teams in an exciting outdoor recreation environment, we’d love to hear from you.

This is a Full-Time, Year-Round Benefitted position

 

Qualifications and Experience:

  • 3+ years of progressive experience in guest services, hospitality, or front-of-house operations, with at least 1 year in a supervisory or lead role.
  • High school diploma or equivalent.
  • Demonstrated ability to lead, coach, and schedule a team of 20+ seasonal employees in a fast-paced, high-volume environment.
  • Proven conflict-resolution skills and the ability to de-escalate guest complaints calmly and professionally, including issues related to weather closures, lift holds, ticketing, and lost items.
  • Strong written and verbal communication skills in English.
  • Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and peak storm days throughout the November–April ski season.
  • Ability to safely commute to the resort on Highway 35 in winter driving conditions (chains, traction tires, etc.).
  • Must be at least 21 years of age (for alcohol service oversight in F&B-adjacent guest areas) and able to pass a pre-employment background check.
  • Current Oregon Food Handler's Card and OLCC Server Permit

Preferred Qualifications & Experience 

  • Associate or bachelor’s degree in hospitality, business, recreation management, or a related field.
  • Prior experience at a ski resort, mountain destination, national park, or other seasonal outdoor hospitality operation.
  • Proficiency with point-of-sale (POS) and ticketing systems (e.g., Sirius ware, RTP, or comparable resort platforms) and standard office software (Microsoft Office, Google Workspace).
  • Proficiency with Strapi or other content management services (Site Core, WordPress)
  • Bilingual proficiency (Spanish, Mandarin, Japanese, or ASL).
  • Working knowledge of ski/snowboard culture, lift operations terminology, lesson and rental workflows, and season pass programs (including Indy Pass).
  • Experience administering guest feedback platforms (e.g., Medallia, Qualtrics, NPS surveys) and using date to drive service improvements.
  • Familiarity with accessibility standards and adaptive recreation programs (e.g. Oregon Adaptive Sports)
  • Current First Aid/CPR/AED certification, or willingness to obtain within 60 days.
  • Experience managing radio communications and coordinating with Mountain Operations, Ski Patrol, and Parking teams during peak periods and weather events.
  • Demonstrated commitment to sustainability initiatives and Forest Service permit compliance (Mt. Hood Meadows operates under a USFS Special Use Permit on the Mt. Hood National Forest).
  • Ski or snowboard proficiency sufficient to ride the mountain and assess the on-snow guest experience firsthand.

Compensation:

  • Salary: $2584 – $3159 gross per bi-weekly pay period

Benefits:

  • Generous employer contribution towards medical plan
  • Dental, Vision, and Life Insurance
  • 401k after 500 hours in 6 months. (Age 21 and Over)
  • PTO, Vacation and Sick Pay
  • Employee Assistance Program


Perks:

  • Year-Round Housing Rentals Available. Subject to Availability
  • Ski/Snowboard Season Pass for employee and qualifying dependents
  • Don't Ski/Snowboard? Gift your lift access to a family member
  • Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
  • Buddy Tickets (3 discounted tickets to share)
  • Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
  • Mountain Exchange Program (Ability to request free lift access to regional resorts)
  • Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
  • Special invites to Columbia Employee Store, Adidas, and other industry retailers 
  • Employee Assistance Program (EAP)
  • Free Employee Transportation from Hood River & Sandy
  • Summer Seasonal Job Connections with Local Businesses
  • Access to Team Wellness Programs
  • Team Appreciation Events/Dinners 
  • Click here to learn more about our team member perks

Videos:

  • Watch our team in action on the MHM YouTube Channel

Apply