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Group Reservations Manager Jobs in Indiana (NOW HIRING)

Ascent Hospitality

Front Desk Agent

Goshen, IN · On-site

$12.50 - $16/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Front Desk Agent

Carmel, IN · On-site

$14.25 - $18/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Tribute Tallison Carmel IN

Night Auditor

Carmel, IN · On-site

$14.25 - $19/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Home 2 Suites West Lafayette

Night Auditor

West Lafayette, IN · On-site

$13.50 - $18/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Night Auditor

Carmel, IN · On-site

$15 - $20/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Night Auditor

Carmel, IN · On-site

$15 - $19.75/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Night Auditor

West Lafayette, IN · On-site

$14.50 - $19.25/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

New

Ascent Hospitality

Night Auditor

Hammond, IN · On-site

$14.50 - $19.25/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Night Auditor

West Lafayette, IN · On-site

$14.50 - $19.25/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

New

Ascent Hospitality

Night Auditor

Hammond, IN · On-site

$14.25 - $19/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

U-Haul

Reservation Agent (Part-Time)-1

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part-Time)-2

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part time)-5

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part-Time)-1

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part time)-5

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part-Time)-1

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part time)-5

Indianapolis, IN · On-site

$15.25 - $19/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Peachtree Group

Front Office Supervisor

Plainfield, IN · On-site

... reservations, etc. * Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Peachtree Group provides a ...

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All JobsGroup Reservations JobsGroup Reservations Manager JobsGroup Reservations Manager Jobs in Indiana

Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What are the most commonly searched types of Group Reservations jobs in Indiana?

The most popular types of Group Reservations jobs in Indiana are:

What are popular job titles related to Group Reservations Manager jobs in Indiana?

For Group Reservations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Group Reservations Manager jobs in Indiana look for?

The top searched job categories for Group Reservations Manager jobs in Indiana are:

What cities in Indiana are hiring for Group Reservations Manager jobs?

Cities in Indiana with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Front Desk Agent

Ascent Hospitality

Goshen, IN • On-site

$12.50 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers...we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent!
Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS:
  • Maintain professional dress and conduct at all times.
  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. • Follow Brand standards including brand loyalty programs.
  • Provide information about our hotel, available rooms, rates and amenities
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
  • Inform customers about payment methods and verify that I.D. and payments method match
  • Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.
  • Maintain cash bank per policy guidelines. Comply with all accounting procedures.
  • Consistently adhere to uniform, grooming and appearance standards.
  • Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions
  • Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
  • Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
  • Maintain knowledge of standards and company policies
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone and computer systems.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
  • Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.
  • Must be able to work flexible work hours/schedule.
  • Performs other duties and responsibilities as requested.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Previous experience as a hotel Front Desk Agent preferred
  • Must have excellent communication and organizational skills
  • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
  • Must be familiar with a computer and be able to type using a computer keyboard
  • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
  • Ability to apply commonsense understanding to carry out instructions given
  • Ability to comply in standardized situations with only occasional or no variables
  • Ability to work flexible shifts
  • Must have excellent customer service skills
  • Must be able to work without constant supervision
PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
  • High school education or equivalent is required. Some college preferred.
  • Preferred six (6) months related experience in hotels or customer service training
  • Must be able to work in team environment

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