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Group Reservations Manager Jobs in Indiana (NOW HIRING)

Schahet Hotels

Front Desk Agent

Carmel, IN

$14.25 - $17.75/hr

You will welcome new guests and issue room keys, manage reservations and provide information about ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

Schahet Hotels

Front Desk Agent

Indianapolis, IN

$13.50 - $17.25/hr

You will welcome new guests and issue room keys, manage reservations and provide information about ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

Rising Star Casino

Group Sales Manager

Rising Sun, IN · On-site

Timely reporting to management regarding all facets of group operations. • Communicate directly ... reservations; group and individual operations; public relations • Licenses, Certifications ...

Full House Resorts

Group Sales Manager

Rising Sun, IN · On-site

Timely reporting to management regarding all facets of group operations. • Communicate directly ... reservations; group and individual operations; public relations • Licenses, Certifications ...

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Group Reservations Manager information

What does a Group Reservations Manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the key skills and qualifications needed to thrive as a Group Reservations Manager, and why are they important?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are some common challenges a Group Reservations Manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
What are the most commonly searched types of Group Reservations jobs in Indiana? The most popular types of Group Reservations jobs in Indiana are:
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What cities in Indiana are hiring for Group Reservations Manager jobs? Cities in Indiana with the most Group Reservations Manager job openings:
Group Reservations Manager jobs near you

Front Desk Agent

Hampton Inn and Suites Airport

Indianapolis, IN

$13.50 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Summary
 
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
  

Benefits 

  • Insurance
  • Medical
  • Dental 
  • Vision
  • VPS 
  • PTO
  • Employee Discount 
  • Employee Assistance Program
  • 401K w/ Match
  • Life Insurance 
  • Referral Bonus Program
  •  
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like PEP or Onq
  • Customer service experience
  • Excellent communication and organizational skills
Company Blurb
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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