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Group Reservations Manager Jobs in Indiana (NOW HIRING)

Element Carmel IN

Front Desk Agent

Carmel, IN

$13.50 - $17/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Front Desk Agent

West Lafayette, IN · On-site

$13.75 - $17.25/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Front Desk Agent

Carmel, IN · On-site

$14.25 - $18/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Hampton Inn & Suites - Hammond

Front Desk Agent

Hammond, IN

$13.75 - $17.25/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Ascent Hospitality

Front Desk Agent

Hammond, IN · On-site

$13.75 - $17.25/hr

Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the most commonly searched types of Group Reservations jobs in Indiana?

The most popular types of Group Reservations jobs in Indiana are:

What are popular job titles related to Group Reservations Manager jobs in Indiana?

For Group Reservations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Group Reservations Manager jobs in Indiana look for?

The top searched job categories for Group Reservations Manager jobs in Indiana are:

What cities in Indiana are hiring for Group Reservations Manager jobs?

Cities in Indiana with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution.

Front Desk Agent - Residence Inn/Springhills

The Ghoman Group

Carmel, IN • On-site

$15 - $22/hr

Full-time

PTO

Re-posted 8 days ago

Job description

$1000 Joining Bonus Available
Front Desk Agent / Night Auditor - Now Hiring
Must have Hotel Experience
Pay Rate: $15 - $22 per hour
Perks & Benefits:
  • 1 week paid vacation (after Year 1)
  • 2 weeks paid vacation (starting Year 2)
  • $1,000 sign-on bonus (paid as $100/month on the 15th)

Job responsibilities :
Front Desk Agent Job Description:
We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests' payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
*Address - Residence Inn/SpringHill Residence Inn by Marriott 11895 N. Meridian St. Carmel, IN 46032
*Joining: Immediately !!!
*NOTE - The interview is in-person only. No virtual hirings.
Front Desk Agent Responsibilities:
1. Greeting and thanking guests in a sincere, friendly manner.
2. Checking guests in on arrival and out on departure.
3. Posting charges to appropriate guest accounts.
4. Anticipating and addressing guests' needs, and resolving their problems and complaints.
5. Assisting guests with disabilities.
6. Operating switchboard and assisting with inquiries.
7. Assisting the reservations manager with taking reservations.
8. Collaborating and communicating with other internal departments to ensure guest satisfaction.
9. Complying with company procedures and safety policies.
10. Performing duties on a daily checklist.
Job Qualification :
Front Desk Agent Requirements:
1. High school diploma or suitable equivalent.
2. 1+ years of front desk agent experience preferred.
3. Well-groomed, professional appearance.
4. Outstanding written and verbal communication skills.
5. Team player.
6. Physically agile, and able to stand for extended periods.
7. Available to work shifts, over weekends, and on public holidays.

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