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Gaming Support Agent Jobs (NOW HIRING)

GAN

Customer Support Agent (Night Shift)

Las Vegas, NV · On-site

$20/hr

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences ... Bringing previous experience in online gaming/gambling/sports betting (considered a significant ...

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How much do gaming support agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for gaming support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Gaming Support Agent position, and why are they important?

To thrive as a Gaming Support Agent, you need strong troubleshooting abilities, proficiency with gaming platforms, and a solid understanding of customer service principles; a high school diploma or equivalent is typically required. Experience with ticketing systems, live chat software, and knowledgebase platforms is important, and certifications in customer service or technical support can be beneficial. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These competencies ensure a seamless support experience for gamers and contribute to the positive reputation of the gaming company.

What does a typical shift look like for a Gaming Support Agent, and what kind of tasks can I expect to handle regularly?

A typical shift for a Gaming Support Agent involves responding to player inquiries through live chat, email, or phone and troubleshooting a range of technical or account issues related to the gaming platform. You'll often be handling account recovery, billing questions, bug reports, and guiding users through in-game features or updates. Many support teams operate in shifts to provide 24/7 coverage, so flexibility in scheduling is often required. Collaboration with developers, community managers, and other support agents is common, especially when helping to identify and escalate recurring technical issues. The role is fast-paced and requires balancing efficiency with a friendly, patient approach to ensure player satisfaction.

What is a Gaming Support Agent job?

A Gaming Support Agent assists players by resolving technical issues, answering game-related inquiries, and providing troubleshooting guidance. They communicate via chat, email, or phone to ensure a smooth gaming experience. Strong problem-solving skills, knowledge of gaming platforms, and excellent customer service are essential. This role helps maintain player satisfaction and supports game developers by reporting recurring issues.

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What are the most commonly searched types of Gaming Support Agent jobs? The most popular types of Gaming Support Agent jobs are:
What states have the most Gaming Support Agent jobs? States with the most job openings for Gaming Support Agent jobs include:
What job categories do people searching Gaming Support Agent jobs look for? The top searched job categories for Gaming Support Agent jobs are:
Gaming Support Agent jobs near you
Infographic showing various Gaming Support Agent job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Customer Support Agent (Night Shift)

Customer Support Agent (Night Shift)

GAN

Las Vegas, NV • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences for our players and clients. In this role, you'll be the frontline of support, assisting users with inquiries, resolving issues efficiently, and ensuring a seamless customer experience across our platforms.
Working alongside a collaborative team of customer service professionals, team leaders, and GAN casino clients, you'll play a key role in maintaining high service standards and fostering strong client relationships. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy solving problems, this is an exciting opportunity to make a meaningful impact while growing your career with GAN.
Core responsibilities

  • Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
  • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
  • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
  • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
  • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
  • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
  • Contribute to the testing process for new products and services, ensuring a seamless rollout.
Experience and key competencies
  • Demonstrating proficiency in Google Suite and Jira.
  • Navigating technical intricacies, showcasing expertise in online troubleshooting.
  • Exhibiting superb written and verbal English communication skills.
  • Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days).
  • Prior experience with working overnight / graveyard hours.
  • Delivering a customer-centric experience through a friendly, patient demeanor.
  • Balancing self-motivation with a team-player ethos, accompanied by leadership potential. Applying high emotional intelligence (EQ) to enhance workplace dynamics.
  • Swift decision-making and a proactive approach to taking initiative.
  • Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
  • Demonstrating familiarity with customer fraud management practices (a definite asset).
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match - we love close matches too!
Our benefits, Your happiness
  • Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge.
  • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood.
  • Prioritize your well-being with extensive health, dental, and vision coverage.
  • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance.
  • Plan for your future with our competitive 401(k) matching contributions.
  • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities.
  • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you'll collaborate with talented professionals from around the world.
Compensation & Schedule
  • Salary: $20.00 hourly base rate + $3.00 per hour graveyard shift differential
  • Graveyard Schedule: 11:00PM - 8:00AM Friday through Tuesday (Wednesday & Thursday OFF)
Travel Requirements
This role does not require any travel.
Recruitment flow
  • Phone Screen - Interview & Testing - Second Interview - Offer
  • Start date: ASAP

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!
Location
Must live in Las Vegas, Nevada
Department Customer Service Locations Las Vegas, Nevada Remote status Fully Remote

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