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Gaming Support Agent Jobs (NOW HIRING)

House of Brokers Realty

Real Estate Agent

Columbia, MO

$55K - $95K/yr

Meet Your Support Team: Owner: Dawn Daly: Dawn is responsible for the day-to-day operations of the ... She enjoys traveling, boating, Cardinals games, and football. On summer weekends, they can be found ...

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$10

$19

$30

How much do gaming support agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for gaming support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Gaming Support Agent position, and why are they important?

To thrive as a Gaming Support Agent, you need strong troubleshooting abilities, proficiency with gaming platforms, and a solid understanding of customer service principles; a high school diploma or equivalent is typically required. Experience with ticketing systems, live chat software, and knowledgebase platforms is important, and certifications in customer service or technical support can be beneficial. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These competencies ensure a seamless support experience for gamers and contribute to the positive reputation of the gaming company.

What does a typical shift look like for a Gaming Support Agent, and what kind of tasks can I expect to handle regularly?

A typical shift for a Gaming Support Agent involves responding to player inquiries through live chat, email, or phone and troubleshooting a range of technical or account issues related to the gaming platform. You'll often be handling account recovery, billing questions, bug reports, and guiding users through in-game features or updates. Many support teams operate in shifts to provide 24/7 coverage, so flexibility in scheduling is often required. Collaboration with developers, community managers, and other support agents is common, especially when helping to identify and escalate recurring technical issues. The role is fast-paced and requires balancing efficiency with a friendly, patient approach to ensure player satisfaction.

What is a Gaming Support Agent job?

A Gaming Support Agent assists players by resolving technical issues, answering game-related inquiries, and providing troubleshooting guidance. They communicate via chat, email, or phone to ensure a smooth gaming experience. Strong problem-solving skills, knowledge of gaming platforms, and excellent customer service are essential. This role helps maintain player satisfaction and supports game developers by reporting recurring issues.

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Gaming Support Agent jobs near you
Infographic showing various Gaming Support Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Sportsbook and Online Casino Customer Support Agent - Standard Shift

Sportsbook and Online Casino Customer Support Agent - Standard Shift

Rush Street Interactive

Collingswood, NJ • Hybrid

$20.75 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience!

This hybrid role, based in Collingswood, NJ, begins with a 4 week training program, Monday through Friday from 9:00 AM – 5:00 PM. The first day of training is on-site at our Collingswood office. After training is completed, you will transition into your assigned schedule.

This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:

Standard Shifts:

  • Earliest shift: 8:00 AM – 6:00 PM
  • Latest shift: 4:00 PM – 2:00 AM

Flexibility to rotate between these schedules, depending on staffing needs, is required.

What You'll Do:

  • Deliver real-time, empathetic support across chat, email, and phone.
  • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
  • Guide players through promos, loyalty programs, and game rules.
  • Investigate and escalate complex bugs, fraud signals, or account concerns.
  • Propose smarter processes and help evolve our internal knowledge base.
  • Thrive in multiple systems, queues, and workflows—without skipping a beat.
  • Investigate and escalate technical bugs, account issues, or fraud risks as needed.
  • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
  • Proactively contribute to a positive, collaborative team culture.
  • Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

  • 1+ years of customer service experience (call center, helpdesk, or online support preferred).
  • Strong communication skills, especially written—tone, grammar, and clarity matter.
  • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
  • Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
  • Flexible schedule, including availability for weekends, evenings, and holidays.
  • Experience or interest in sports betting and major U.S. sports is a major plus.
  • Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates across the U.S.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Benefits:

  • Discretionary annual company bonus (Eligibility Varies by Role)
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Paid Time Off (Eligibility Varies by Role)
  • Employee Assistance Program (EAP)
Pay Range
$20—$24 USD
What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.