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Full Time Technical Support Jobs in Wisconsin (NOW HIRING)

FlexTrades

Information Support Specialist

Hudson, WI · On-site

$58K - $62K/yr

Job Type Full-time Description Job Summary: FLEXTRADES is a rapidly growing national provider of ... Strong technical and troubleshooting skills, certifications, and a customer-focused approach are ...

Formlabs

Technical Customer Service Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education ... equity compensation. Full time employees receive equity, in the form of RSUs. Your financial ...

Pentair

Technical Writer

Manitowoc, WI

$61K - $113K/yr

You will support the global Product Line by producing high-quality technical documentation ... For this full-time position working at this location, the anticipated annualized base pay range ...

Pentair

Technical Writer

Manitowoc, WI · On-site

$61K - $113K/yr

You will support the global Product Line by producing high-quality technical documentation ... For this full-time position working at this location, the anticipated annualized base pay range ...

Pentair

Technical Writer

Manitowoc, WI

$61K - $113K/yr

You will support the global Product Line by producing high-quality technical documentation ... For this full-time position working at this location, the anticipated annualized base pay range ...

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All JobsTechnical Support JobsFull Time Technical Support JobsFull Time Technical Support Jobs in Wisconsin

Full Time Technical Support information

What is full time technical support?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as full time technical support?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.

What are some common challenges faced in a full time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are the most commonly searched types of Technical Support jobs in Wisconsin?

The most popular types of Technical Support jobs in Wisconsin are:

What are popular job titles related to Full Time Technical Support jobs in Wisconsin?

For Full Time Technical Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support jobs in Wisconsin look for?

The top searched job categories for Full Time Technical Support jobs in Wisconsin are:

Full Time Technical Support jobs near you
Infographic showing various Full Time Technical Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Specialist

Bear Country Inc

Caledonia, WI

Full-time

Re-posted 12 hours ago

Job description

IT Support Specialist

Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.

The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.

This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com

Duties:

  • Support and train for Roller (POS) hardware and software suite
  • Supports Information Technology department with tech support and entertainment support
  • Offers technical support to users by responding to questions and concerns
  • Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
  • Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
  • Identifies problems and guides users through corrective steps
  • Writes and maintains documentation in order to identify problems and find solutions.
  • Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities

Skills:

  • Superior problem-solving capabilities
  • Excellent customer service skills
  • Computer proficiency
  • Broad LAN knowledge
  • Previous help desk experience
  • Ability to communicate in a professional manner
  • Above-average phone skills
  • Experience navigating or supporting UNIX/Linux environments
  • In-depth understanding of a wide variety of operating systems
  • High focus on quality and customer satisfaction

Qualifications:

  • Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
  • Experience with PC and MAC computers
  • 1 to 2 years MSP experience
  • Customer service skills, particularly when handling users/clients
  • Good oral and written communication skills
  • Ability to understand clients’ problems and ask appropriate questions for clarification
  • Excellent documentation ability to maintain accurate records

Education:

  • Schooling in IT or equivalent combination of education and experience preferred.

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