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Full Time Technical Support Engineer Remote Jobs

Jobgether

We are currently looking for a Technical Support Engineer L2 in Netherlands. Join a high-impact ... Remote flexibility and continuous learning are core aspects of the working culture.

Veriff

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Why Veriff? We are the preferred ...

New

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Job Summary We are seeking a Technical Support Engineer - Federal Customers to provide advanced ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...

Cursor

Technical Support Engineer - AMER

They are seeking a Technical Support Engineer who will serve as the first line of defense for users, debugging issues, building automations, and collaborating with product and engineering teams to ...

Mitratech

Technical Support Engineer II

The Technical Support Engineer II will provide dedicated support to specific clients. They will ... Remote Work * Career Advancement & Professional Development Opportunities * Employee Recognition

Merative

Technical Support Engineer I

$53.56K - $80.34K/yr

The primary responsibility of the Technical Support Analyst is to provide advanced technical ... Performs preventative maintenance activities & remote software upgrades to ensure system stability ...

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How much do full time technical support engineer remote jobs pay per year?

As of May 30, 2026, the average yearly pay for full time technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Technical Support Engineer (Remote), and why are they important?

To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote Technical Support Engineers, and how can they be overcome?

Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.

What does a Full Time Technical Support Engineer Remote do?

A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.
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Full Time Technical Support Engineer Remote jobs near you

Technical Support Engineer / Customer Support Engineer

Prophecy Technologies

Remote

Full-time

Posted 12 days ago

Job description

Job Summary
We are looking for a Technical Support Engineer with strong troubleshooting and customer service skills to support customers, partners, and internal stakeholders. The role involves managing support tickets, resolving technical issues, performing server installations, and ensuring software licensing and integrations operate smoothly. The ideal candidate will have experience working with enterprise tools, cloud technologies, and integrations such as Active Directory, LDAP, Microsoft Office applications, Salesforce, and CI/CD platforms like CloudBees, while maintaining high customer satisfaction and SLA compliance.
Key Responsibilities
  • Provide excellent customer service and technical support to customers, partners, and internal stakeholders.
  • Follow all ticket SLA requirements and departmental documentation standards.
  • Handle customer calls and support requests, creating and managing support tickets to track and resolve issues.
  • Develop strong knowledge of the Agiloft platform and integrated systems.
  • Work with integrated technologies including Active Directory, LDAP, Outlook, Word, Excel, and Salesforce.
  • Generate and manage software licenses and oversee license installation for customer environments.
  • Perform routine server installations and system refreshes following documented procedures.
  • Maintain accurate records of customer interactions, support tickets, and issue resolutions.
  • Troubleshoot technical issues and escalate complex problems to advanced technical teams when necessary.
  • Ensure systems and services maintain maximum availability and performance.

Required Skills & Experience
  • 6-8 years of experience in technical support or customer support engineering roles.
  • Experience working with CloudBees or CI/CD environments.
  • Strong troubleshooting skills with web-based applications and enterprise systems.
  • Hands-on experience with Active Directory, LDAP, Outlook, Word, Excel, and Salesforce integrations.
  • Experience managing support ticketing systems and SLA-driven support processes.
  • Knowledge of software licensing management and server installation procedures.
  • Familiarity with enterprise software support environments.

Competencies
  • Strong customer-centric mindset with the ability to empathize and resolve customer issues effectively.
  • Excellent problem-solving and analytical abilities.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks independently and collaboratively in a fast-paced environment.
  • High attention to detail and organizational skills.
  • Ability to learn complex software platforms quickly.

Preferred Skills
  • Experience supporting Agiloft platform or similar enterprise software.
  • Familiarity with CI/CD pipelines and DevOps environments.
  • Experience working in SaaS or cloud-based product support.
  • Knowledge of enterprise integration tools and APIs.

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