Technical Support Engineer (TSE)
$120K - $130K/yr
About the Role ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to ... remote-first team. We value curiosity, ownership, and continuous growth, investing in your ...
Technical Support Engineer (TSE)
$120K - $130K/yr
About the Role ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to ... remote-first team. We value curiosity, ownership, and continuous growth, investing in your ...
Technical Support Engineer
OR · On-site +1
As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...
Technical Support Engineer
OR · On-site +1
As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...
FSC Technical Support Engineer
Glendale, WI · On-site +1
$85K - $118K/yr
Company vehicle What you will do As Technical Support Engineer, you will support HVAC field ... BAS) problems and applications. Full Time Remote work is available. How you will do it
FSC Technical Support Engineer
Glendale, WI · On-site +1
$85K - $118K/yr
Company vehicle What you will do As Technical Support Engineer, you will support HVAC field ... BAS) problems and applications. Full Time Remote work is available. How you will do it
... remote employees worldwide, we are committed to building a diverse and inclusive workplace. We ... We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support ...
... remote employees worldwide, we are committed to building a diverse and inclusive workplace. We ... We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support ...
Technical Support Engineer
$55K - $70K/yr
The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...
Technical Support Engineer
$55K - $70K/yr
The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...
As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...
As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...
Technical Support Engineer
$55K - $70K/yr
The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...
Technical Support Engineer
$55K - $70K/yr
The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...
Technical Support Engineer (US - Remote)
OR · On-site +1
The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...
Technical Support Engineer (US - Remote)
OR · On-site +1
The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...
Why You'll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success ... We are a fast-growing, remote-first company with a mission to unlock the value of all observability ...
Why You'll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success ... We are a fast-growing, remote-first company with a mission to unlock the value of all observability ...
Technical Support Engineer - Deliverability
$72K - $112K/yr
We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and ...
Technical Support Engineer - Deliverability
$72K - $112K/yr
We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and ...
Technical Support Engineer
Camas, WA · On-site +1
$70K/yr
The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.
Technical Support Engineer
Camas, WA · On-site +1
$70K/yr
The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.
Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ... As a Technical Support Analyst (L2), you'll play a critical role in supporting our customers by ...
Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ... As a Technical Support Analyst (L2), you'll play a critical role in supporting our customers by ...
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...
Senior Technical Support Engineer
Home, WA · On-site +1
Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...
Senior Technical Support Engineer
Home, WA · On-site +1
Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...
Senior Technical Support Engineer
Itasca, IL · On-site +1
Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...
Senior Technical Support Engineer
Itasca, IL · On-site +1
Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity ...
If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity ...
Technical Support Engineer - Federal
$175K - $260K/yr
Job Summary We are seeking a Technical Support Engineer - Federal Customers to provide advanced ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...
Technical Support Engineer - Federal
$175K - $260K/yr
Job Summary We are seeking a Technical Support Engineer - Federal Customers to provide advanced ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...
Senior Technical Support Engineer
Portsmouth, NH · On-site +1
$95K - $120K/yr
Senior Technical Support Engineer Possible locations ... Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours) Please note: Visa ...
Senior Technical Support Engineer
Portsmouth, NH · On-site +1
$95K - $120K/yr
Senior Technical Support Engineer Possible locations ... Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours) Please note: Visa ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
Full Time Technical Support Engineer Remote information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do full time technical support engineer remote jobs pay per year?
As of Sep 13, 2026, the average yearly pay for full time technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What does a full time technical support engineer remote do?
A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.
What are the key skills and qualifications needed to thrive as a full time technical support engineer remote, and why are they important?
To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.
What are some common challenges faced by remote technical support engineers, and how can they be overcome?
Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.
More about Full Time Technical Support Engineer Remote jobs
What cities are hiring for Full Time Technical Support Engineer Remote jobs?
Cities with the most Full Time Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer Remote jobs?
The most popular types of Technical Support Engineer Remote jobs are:
What states have the most Full Time Technical Support Engineer Remote jobs?
States with the most job openings for Full Time Technical Support Engineer Remote jobs include:
What are popular job titles related to Full Time Technical Support Engineer Remote jobs?
For Full Time Technical Support Engineer Remote jobs, the most frequently searched job titles are:
Technical Support Engineer (TSE)
Remote
Ordr
• Network Security • 51 - 200 employees51 - 200 employees
$120K - $130K/yr
Full-time
Posted 13 days ago
Job description
About the Role
ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device (IoT/IoMT/OT) environments.
In this role, you will own complex technical issues end-to-end, lead customer escalations, identify root causes using evidence (logs/metrics/packet captures), and partner closely with Engineering, Product, and Customer Success to deliver reliable outcomes and an excellent customer experience.
Responsibilities
Own complex customer issues from intake and triage through resolution and follow-up, including customer communication and documentation.
Lead high-impact customer escalations; drive coordination, updates, and restoration.
Troubleshoot enterprise networking and visibility issues including TCP/IP, DNS, DHCP, ARP, VLANs, routing/switching, SNMP, SPAN/TAP, and related packet/flow behavior.
Analyze logs, packet captures, system behavior, and API responses to determine root cause (expected vs. actual behavior).
Troubleshoot Linux-based appliances and enterprise infrastructure (services, permissions, resource utilization, networking, certificates).
Troubleshoot SaaS, REST APIs, authentication (SAML/OAuth), certificates, and third-party integrations.
Reproduce customer issues and provide Engineering with clear evidence (steps to reproduce, logs/pcaps, timelines, environment details).
Communicate technical findings, customer impact, workarounds, and resolution plans clearly to both technical and non-technical stakeholders.
Create and maintain technical documentation / knowledge base articles and runbooks.
Mentor other engineers and continuously improve support processes to reduce repeat incidents and improve time-to-resolution.
Requirements
6+ years in Technical Support Engineering, Systems Engineering, Network Engineering, SRE, DevOps, or similar roles supporting production environments.
Strong enterprise networking fundamentals and hands-on troubleshooting experience.
Strong Linux troubleshooting and command-line skills.
Experience troubleshooting REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates.
Experience with VMware vSphere / ESXi / vCenter (or equivalent virtualization technologies).
Hands-on experience with tools such as Wireshark, tcpdump, curl, Postman and strong log-analysis skills.
Proven track record handling production issues and high-severity escalations with urgency and ownership.
Excellent written and verbal communication skills; able to produce clear technical updates and documentation.
Ability to work independently while collaborating effectively across Engineering and Product.
Preferred Experience
IoT, IoMT, OT, network security, or network visibility domains
Enterprise network management / monitoring platforms
Familiarity with Kafka, Cassandra, PostgreSQL, or distributed systems
Ticketing/support tools: ServiceNow, Jira, Zendesk, or similar
Ideal Candidate
You are a strong technical troubleshooter who can follow a problem from network traffic to application behavior, uses evidence rather than assumptions, takes ownership of customer outcomes, and can explain complex technical issues clearly, especially during escalations.
Benefits
WHY ORDR
Work with cutting-edge security and visibility technology as part of a collaborative, remote-first team.
We value curiosity, ownership, and continuous growth, investing in your professional development through training, mentorship, and peer collaboration.
Be part of shaping customer experience and outcomes in a high-growth company addressing real-world enterprise challenges.
Salary Range: $120,000 - $130,000 base. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training, transferable skills, work experience, business needs and location.
ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device (IoT/IoMT/OT) environments.
In this role, you will own complex technical issues end-to-end, lead customer escalations, identify root causes using evidence (logs/metrics/packet captures), and partner closely with Engineering, Product, and Customer Success to deliver reliable outcomes and an excellent customer experience.
Responsibilities
Own complex customer issues from intake and triage through resolution and follow-up, including customer communication and documentation.
Lead high-impact customer escalations; drive coordination, updates, and restoration.
Troubleshoot enterprise networking and visibility issues including TCP/IP, DNS, DHCP, ARP, VLANs, routing/switching, SNMP, SPAN/TAP, and related packet/flow behavior.
Analyze logs, packet captures, system behavior, and API responses to determine root cause (expected vs. actual behavior).
Troubleshoot Linux-based appliances and enterprise infrastructure (services, permissions, resource utilization, networking, certificates).
Troubleshoot SaaS, REST APIs, authentication (SAML/OAuth), certificates, and third-party integrations.
Reproduce customer issues and provide Engineering with clear evidence (steps to reproduce, logs/pcaps, timelines, environment details).
Communicate technical findings, customer impact, workarounds, and resolution plans clearly to both technical and non-technical stakeholders.
Create and maintain technical documentation / knowledge base articles and runbooks.
Mentor other engineers and continuously improve support processes to reduce repeat incidents and improve time-to-resolution.
Requirements
6+ years in Technical Support Engineering, Systems Engineering, Network Engineering, SRE, DevOps, or similar roles supporting production environments.
Strong enterprise networking fundamentals and hands-on troubleshooting experience.
Strong Linux troubleshooting and command-line skills.
Experience troubleshooting REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates.
Experience with VMware vSphere / ESXi / vCenter (or equivalent virtualization technologies).
Hands-on experience with tools such as Wireshark, tcpdump, curl, Postman and strong log-analysis skills.
Proven track record handling production issues and high-severity escalations with urgency and ownership.
Excellent written and verbal communication skills; able to produce clear technical updates and documentation.
Ability to work independently while collaborating effectively across Engineering and Product.
Preferred Experience
IoT, IoMT, OT, network security, or network visibility domains
Enterprise network management / monitoring platforms
Familiarity with Kafka, Cassandra, PostgreSQL, or distributed systems
Ticketing/support tools: ServiceNow, Jira, Zendesk, or similar
Ideal Candidate
You are a strong technical troubleshooter who can follow a problem from network traffic to application behavior, uses evidence rather than assumptions, takes ownership of customer outcomes, and can explain complex technical issues clearly, especially during escalations.
Benefits
WHY ORDR
Work with cutting-edge security and visibility technology as part of a collaborative, remote-first team.
We value curiosity, ownership, and continuous growth, investing in your professional development through training, mentorship, and peer collaboration.
Be part of shaping customer experience and outcomes in a high-growth company addressing real-world enterprise challenges.
Salary Range: $120,000 - $130,000 base. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training, transferable skills, work experience, business needs and location.
About Ordr
Sourced by ZipRecruiter
Industry
Network security
Company size
51 - 200 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2015