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Full Time Technical Support Engineer Remote Jobs in Toronto, ON

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... Engineering, Product, and Client Services. Key Responsibilities Technical Support Serve as the ... Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... Engineering, Product, and Client Services. Key Responsibilities Technical Support Serve as the ... Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot ...

Fullscript

Technical Support Specialist

Toronto, ON · On-site +1

CA$70K - CA$80K/yr

The Opportunity Technical Support Specialists serve as the operational bridge between customer ... Engineering What we can offer you * Salary range: $70,000 to $80,000 CAD annually * Remote-first ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Technical Support Representative Location: Fully Remote (Canada, EST time zone) Compensation ... Coordinate with Operations, Compliance, Product, Engineering, Sales, and external partners.

Veem

Principal Engineer (Remote)

Toronto, ON · Remote

Ottawa considered Employment Type: Full-time, permanent Work Model: Remote within Canada Build the ... support real businesses moving real money across borders. Reliability, speed, trust, and technical ...

YO AI Labs

Software Engineer - Remote

Toronto, ON · Remote

Software Engineer Job Type: Contract Location: Remote Job Summary: We are looking for experienced ... Communicate technical reasoning clearly in writing, including why a solution works and what ...

KeyData Cyber

CyberArk Support Engineer

Toronto, ON · Remote

You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure ... Contract, Remote Vacancy Status: Immediate Opening: This position is currently available, and ...

OSCAR Pro

Tier 1 Technical Support Analyst

Whitby, ON · Remote

This is an existing, full time remote opportunity open to candidates across Canada, with the ... As our new Tier 1 Technical Support Specialist, you will focus on: * Support. You will help health ...

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Full Time Technical Support Engineer Remote information

What does a full time technical support engineer remote do?

A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as a full time technical support engineer remote, and why are they important?

To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote technical support engineers, and how can they be overcome?

Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Toronto, ON?

The most popular types of Technical Support Engineer Remote jobs in Toronto, ON are:

What are popular job titles related to Full Time Technical Support Engineer Remote jobs in Toronto, ON?

For Full Time Technical Support Engineer Remote jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support Engineer Remote jobs in Toronto, ON look for?

The top searched job categories for Full Time Technical Support Engineer Remote jobs in Toronto, ON are:

Full Time Technical Support Engineer Remote jobs near you
Infographic showing various Full Time Technical Support Engineer Remote job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 32% In-person, and 68% Remote job distribution.

Senior Application Support Engineer (Remote Ontario)

Smile Digital Health

Toronto, ON • On-site, Remote

CA$85K - CA$110K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 
 
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
 
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Senior Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc. 

This position works closely with the client as well as our internal development and QA teams to support the product.  This position will include on-call rotation for Tier 2 issue support.

Responsibilities:
  • Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
  • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
  • Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
  • Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
  • Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
  • Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
  • Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
  • Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
  • Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
  • Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
  • Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.
  • Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.  A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
  • Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/ or equivalent working experience.
  • 8+ years of experience with Software Development in Java.
  • Experience with developing software applications, unit and functional test practices.
  • Experience in end-to-end feature development.
  • Experience building complex systems.
  • Experience in HL7 (V2, FHIR) is highly preferred.
  • Experience with Hibernate, Spring, REST web services, Git is an asset.
  • Experience working in a support/troubleshooting role is an asset.
  • Preference to candidates based in Ontario.
$85,000 - $110,000 a year
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support - not replace - fair and equitable hiring practices.
 
This position is a new role, created to support Smile's continued growth and commitment to operational excellence.

Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
 
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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