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Full Time Technical Support Engineer Remote Jobs in Reno, NV

MARS Solutions Group

Substation Engineer

Reno, NV · Remote

$100K - $128K/yr

Create technical specifications, bills of materials, and procurement documents for major substation ... remote in the US Hours per week: 40 hours per week from Monday to Friday Type: FTE (Full-time ...

Switch

Controls Engineer III

Sparks, NV · On-site +1

$83K - $108K/yr

Provide technical guidance to junior Controls Engineers. What We're Looking For * You work ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Switch, Inc.

Controls Engineer III

Reno, NV · On-site +1

$83K - $107K/yr

Provide technical guidance to junior Controls Engineers. What Were Looking For * You work ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Qualus

Senior Substation Technical Advisor

Reno, NV · On-site +1

$115K - $115K/yr

Support troubleshooting, root cause analysis, outage planning, switching activities, and ... Interface with engineering firms, EPC contractors, utilities, commissioning providers, construction ...

Qualus

Senior Substation Technical Advisor

Reno, NV · On-site +1

$115K - $115K/yr

Support troubleshooting, root cause analysis, outage planning, switching activities, and ... Interface with engineering firms, EPC contractors, utilities, commissioning providers, construction ...

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Full Time Technical Support Engineer Remote information

See Reno, NV salary details

$37.4K

$78.8K

$119.2K

How much do full time technical support engineer remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for full time technical support engineer remote in Reno, NV is $78,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a full time technical support engineer remote do?

A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as a full time technical support engineer remote, and why are they important?

To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote technical support engineers, and how can they be overcome?

Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.

What are popular job titles related to Full Time Technical Support Engineer Remote jobs in Reno, NV?

For Full Time Technical Support Engineer Remote jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support Engineer Remote jobs in Reno, NV look for?

The top searched job categories for Full Time Technical Support Engineer Remote jobs in Reno, NV are:

What cities near Reno, NV are hiring for Full Time Technical Support Engineer Remote jobs?

Cities near Reno, NV with the most Full Time Technical Support Engineer Remote job openings:

Full Time Technical Support Engineer Remote jobs near you
Infographic showing various Full Time Technical Support Engineer Remote job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, and 54% Remote job distribution, with an average salary of $78,800 per year, or $37.9 per hour.

Technical Support Representative

Reno, NV • On-site, Remote

Generac Power Systems, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about Generac Power Systems, Inc.external

Full-time

Re-posted 23 days ago

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs (including sending parts) under limited supervision and minimal guidance from Supervisor. Assist customers (external and internal) in a variety of questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
Major Responsibilities
  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
  • Provide accurate, timely, and descriptive notes during calls
  • Solve a range of routine to complex problems
  • Document unknown problems
  • Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
  • Gather and prepare documentation regarding product failure and make recommendations
  • Perform on-site troubleshooting, diagnosis, and repair as required
  • Track and analyze product failure trends
  • Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically. Makes decisions on warranty concessions.
  • Mentor less experienced technical service representatives
  • Serve as technical expert for team and escalated calls
  • Advocate for product or document changes

Minimum Job Requirements
Education
Associates Degree or equivalent experience in relevant technical field
3 years related technical experience
Knowledge / Skills / Abilities
  • Strong understanding of basic mechanical and electrical (AC/DC) theory
  • Excellent Customer Service skills
  • Excellent written and verbal communication skills in a professional and technical manner
  • Active listening skills
  • Deep understanding and knowledge of inverter and solar+battery function
  • Ability to remain calm in high- stress situations
  • Strong knowledge of Microsoft office suit
  • Leadership and team competencies
  • Ability to effectively communicate technical concepts, regardless of varying degrees of customers' technical experience
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Advanced trouble shooting skills with emphasis on creative problem solving
  • Advanced knowledge of system integration and device programming

Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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