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Full Time Technical Support Engineer Remote Jobs

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

QuickNode

Technical Support Engineer

Hallandale Beach, FL · Remote

$104K - $130K/yr

We are a global remote company with an HQ in Miami, Florida. The Role As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential ...

Jama Software

Technical Support Engineer

As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex ... Self-motivated and comfortable working with limited supervision in a remote-first environment.

Samsara

Technical Support Engineer

The range of annual base salary for full-time employees for this position is below. Please note ... Our offices are open for those who prefer to work in-person and we also support remote work where ...

Kantata

Technical Support Engineer

$65K - $75K/yr

Support's objective is to understand the customer's configuration setup and provide context and ... Additional Information This role is remote role within the US. Our Philosophy We know every company ...

Kantata

Technical Support Engineer

$65K - $75K/yr

Support's objective is to understand the customer's configuration setup and provide context and ... Additional Information This role is remote role within the US. Our Philosophy We know every company ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Pliant GmbH

Learn more at www.getpliant.com About the Role We're looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and ...

Entrata

Technical Support Engineer

Charleston, WV · Remote

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticketing systems, and chat. * Develop ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Entrata

Senior Technical Support Engineer

Charleston, WV · Remote

$17.45 - $27.31/hr

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticketing systems, and chat. * Develop ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Entrata

Senior Technical Support Engineer

$17.45 - $27.31/hr

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Zafran.io

Must-have requirements * 3-5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment. * Strong troubleshooting and problem-solving skills ...

Veriff

Senior Technical Support Engineer

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

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Full Time Technical Support Engineer Remote information

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How much do full time technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for full time technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Technical Support Engineers, and how can they be overcome?

Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.

What does a Full Time Technical Support Engineer Remote do?

A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as a Full Time Technical Support Engineer (Remote), and why are they important?

To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.
More about Full Time Technical Support Engineer Remote jobs
What cities are hiring for Full Time Technical Support Engineer Remote jobs? Cities with the most Full Time Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
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Full Time Technical Support Engineer Remote jobs near you
Infographic showing various Full Time Technical Support Engineer Remote job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Coralogix

San Francisco, CA • Remote

$90K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 19 days ago

Job description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities:

  • Serve as our customers’ single point of contact for any tech-related matters
  • End to End ownership of customer support case from opening until closure ensuring customer satisfaction
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Advocate internally for customer needs – be the technical voice of the customer within Coralogix
  • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
  • Prioritize and manage several open issues at one time
  • Properly escalate unresolved issues to appropriate internal teams

Requirements:


  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers
  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
  • Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
  • Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
  • Scripting skills in one of the following: Python, Perl, Ruby - an advantage
  • Experience in SAAS B2B software companies - an advantage

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation and rewards

  • The on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.
  • Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.