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Full Time Technical Support Engineer Remote Jobs

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers.

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About the team Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical ...

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Compensation $75,000-$95,000 USD LOCATION We are a fully distributed company of remote employees ... Thrive with Us Competitive Salary Equity for Full-Time Employees 401K Match Flexible PTO, generous ...

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... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ... Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

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Support's objective is to understand the customer's configuration setup and provide context and ... Additional Information This role is remote role within the US. Our Philosophy We know every company ...

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How much do full time technical support engineer remote jobs pay per year?

As of Jun 21, 2026, the average yearly pay for full time technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Technical Support Engineers, and how can they be overcome?

Remote Technical Support Engineers often face challenges such as managing time zones, ensuring clear communication with customers and team members, and troubleshooting issues without physical access to hardware. To overcome these hurdles, it's important to use collaborative tools effectively, document solutions thoroughly, and establish a structured workflow. Regular check-ins with the team and proactive communication with clients also help maintain efficiency and deliver high-quality support.

What does a Full Time Technical Support Engineer Remote do?

A Full Time Technical Support Engineer Remote provides technical assistance and support to customers or internal users, typically involving troubleshooting software, hardware, or network issues. Working remotely, they communicate via phone, email, or chat to diagnose problems and guide users toward solutions. They may also escalate complex issues to higher-level engineers and document solutions for future reference. Their goal is to ensure customer satisfaction by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as a Full Time Technical Support Engineer (Remote), and why are they important?

To thrive as a Full Time Technical Support Engineer (Remote), you need a solid understanding of troubleshooting, networking, and operating systems, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set top performers apart in remote support roles. These skills and qualities are crucial for delivering effective, timely solutions and ensuring customer satisfaction in a virtual environment.
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Full Time Technical Support Engineer Remote jobs near you
Infographic showing various Full Time Technical Support Engineer Remote job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

AVI-SPL

Remote

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

AVI-SPL rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

34th of 204 rated it services

Job description

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers. This role requires expertise in AV and UC technologies, and UC cloud administration environments.
The Senior TSE works closely with enterprise customers, internal teams, and vendors to resolve critical incidents, optimize support workflows, and drive long-term solutions. In addition to handling escalations from both internal and external stakeholders, they contribute to knowledge base development, assist in process improvement initiatives, and play a key role in maintaining service excellence. This position is ideal for a highly skilled AV professional looking to take on leadership responsibilities within a technical support team.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers. This role requires expertise in AV and UC technologies, and UC cloud administration environments.
The Senior TSE works closely with enterprise customers, internal teams, and vendors to resolve critical incidents, optimize support workflows, and drive long-term solutions. In addition to handling escalations from both internal and external stakeholders, they contribute to knowledge base development, assist in process improvement initiatives, and play a key role in maintaining service excellence. This position is ideal for a highly skilled AV professional looking to take on leadership responsibilities within a technical support team.
Day-To-Day Responsibilities:
  • Serve as the primary escalation point for Technical Support Engineers and internal teams, resolving complex AV and UCC issues that require advanced troubleshooting.
  • Leverage UCC cloud administration tools to diagnose and resolve system-wide AV and conferencing issues.
  • Perform root cause analysis (RCA) on recurring issues, providing long-term solutions to minimize repeat incidents.
  • Collaborate with internal teams and external vendors to troubleshoot issues, drive resolution, and continuously improve AV and UCC support services.
  • Manage high-priority and VIP customer cases, ensuring rapid resolution and excellent customer experience.
  • Work closely with field service technicians, dispatching and guiding them through on-site troubleshooting and remediation steps when necessary.
  • Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and process improvements for the support team.
  • Lead knowledge-sharing and mentorship efforts, equipping engineers with best practices and strategies for troubleshooting complex AV and UCC environments.
  • Contribute to efforts to optimize support workflows, improving efficiency in ticket handling, case resolution, and customer communication.
  • Participate in strategic support initiatives, including system performance analysis, software update evaluations, and proactive support measures to enhance reliability.
  • Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE'RE LOOKING FOR
Must-Haves:
  • 5+ years of experience in AV or UCC technical support, remote troubleshooting, and enterprise AV environments, with a focus on Tier 2/3 escalations and root cause analysis.
  • Expert-level understanding of AV and UCC troubleshooting methodologies, including signal flow analysis, hardware diagnostics, networked AV infrastructure, and system interoperability.
  • Advanced experience supporting integrated AV & UCC systems, which may include Crestron and Extron control & software systems (advanced configuration, troubleshooting, and scripting). DSPs (Biamp Tesira, Shure, QSC Q-SYS, BSS, ClearOne) with experience in tuning, diagnostics, and advanced audio processing. Logitech, Cisco, Session Border Controllers (SBC), Avaya, Poly video conferencing solutions, and other UCC systems supporting enterprise-wide deployments.
  • Strong working knowledge of AV-over-IP technologies, including Crestron DM-NVX, Extron NAV, Dante, and multicast network configurations for AV traffic.
  • Proven ability to manage escalations, working closely with field engineers, vendors, and internal teams to resolve complex AV and UC issues.
  • Familiarity with networking principles relevant to AV and UCC systems, including VLAN configuration, QoS, multicast, Dante Controller, and network security compliance.
  • Familiarity with UC cloud administration environments, such as Microsoft Teams Admin Center, MTR-P, Zoom Admin portal, Ring Central portal, Audio Codes, Crestron XIO Cloud, Extron GVE, Q-SYS Reflect, SageVue, Systemon, Logitech Sync, Poly Lens, AppSpace, Intune, WebEx Control Hub, or O365 Applications for troubleshooting and policy management.
  • Strong leadership and mentorship skills.
  • Ability to collaborate with cross-functional teams, including IT, service desk, vendors, and AV field teams, to optimize remote support and issue resolution.
  • Certifications from various vendors such as AVIXA, Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante, Microsoft Teams, Zoom, Webex, Microsoft, Logi, Appspace.

Nice-To-Haves:
  • Experience with ServiceNow or other ITSM platforms for ticketing and case management.
  • Basic scripting or automation knowledge (e.g., PowerShell, Python, or Crestron Simpl#).
  • Deep expertise in cloud-based AV/UC administration, including Microsoft Intune, AWS CloudWatch, Azure Monitor, and Cisco Meraki Dashboard.
  • Advanced networking knowledge, including multicast, QoS, AV VLAN configuration, and network troubleshooting for AV-over-IP deployments.
  • Experience leading root cause analysis (RCA) efforts and driving long-term resolutions for recurring AV and UCC issues.
  • Experience in developing knowledge base articles and support documentation to improve team efficiency.
  • Experience managing firmware and software update policies for AV and UCC devices in controlled enterprise environments.
  • Industry leadership experience, including training, mentoring, or contributing to process improvement initiatives.

WHY YOU'LL LIKE WORKING HERE
  • Medical benefits, including vision and dental
  • Paid holidays and PTO
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities

MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Pay Type
Min Base
Max Base
Hourly
$36.06/hr
$44.47/hr
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

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About AVI-SPL

Sourced by ZipRecruiter

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As the leading provider of collaboration technology solutions, which include our award-winning managed services, our highly trained team works hand-in-hand with organizations worldwide—including more than 86% of Fortune 100 companies. Our experienced teams strategize, design, deploy, manage, and support audiovisual (AV) and unified communications (UC) solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1979

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