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Full Time Senior Customer Success Jobs (NOW HIRING)

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of ...

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Clari + Salesloft

Senior Customer Success Manager

OR · On-site +1

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Clari + Salesloft

Senior Customer Success Manager

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Clari + Salesloft

Sr. Customer Success Manager

OR · On-site +1

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Sitetracker

Senior Customer Success Manager

Montclair, NJ · On-site

$150K - $160K/yr

What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...

Numerator

Sr. Customer Success Manager

$80K - $100K/yr

The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...

Clari + Salesloft

Sr. Customer Success Manager

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers, managing a portfolio of ToxMod and Velma accounts that includes high ...

Sitetracker

Senior Customer Success Manager

Austin, TX · On-site

$150K - $160K/yr

What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...

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As of Aug 21, 2026, the average yearly pay for full time senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.
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Senior Customer Success Manager

ICON

Austin, TX • On-site

Full-time

Posted 16 days ago

Job description

ICON is looking for a customer service oriented, and operationally driven Senior Customer Success Manager to join our growing Titan Customer Success team. As the first company to commercially scale 3D construction printing, we deploy a complex, multi-stage customer journey from purchasing a printer to planning and executing successful 3D printing construction projects.
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of contact for assigned customers and ensure they have what they need to succeed at every stage of a complex, multi-phase journey. You'll also help build the processes and tools that scale the CS function as the team grows.
This role is based at ICON's Austin, TX campus and reports directly to the Director of Customer Success.
RESPONSIBILITIES
Customer Ownership
  • Coordinate closely with the team to ensure every customer interaction, question, and request is handled promptly, professionally, and to the highest standard of customer experience.
  • Serve as the primary point of contact for assigned customers - owning introductions, ongoing communications, and meeting cadences from onboarding through active project execution.
  • Own the customer onboarding process end-to-end, ensuring agreements, intake materials, and information packages are completed accurately and on time.
  • Proactively identify and resolve risks across the customer journey (e.g., contractual obligations, training, material orders, site validations) to keep projects on schedule.

Cross-Functional Coordination
  • Collaborate closely within the Customer Success team to organize and coordinate internal cross functional handoffs across Sales, Training, Design, Material Operations, Site Support, and Engineering Services for smooth transitions at each customer journey milestone, and onboard new customers into ICON's internal systems.
  • Ensure ICON's centralized customer tracking system, HubSpot, accurately reflects each account's journey stage and key commitments, giving leadership a reliable view of account health.
  • Serve as the internal point of contact for tracking customer status, surfacing blockers and gaps, and escalating to the Director of Customer Success with clear context and recommended next steps.
  • Gather status updates from cross-functional teams to keep customer-facing commitments accurately reflected internally.

Scaling the Team
  • Leverage AI tools to keep customer data organized at scale, surface patterns, and automate routine tracking. Build internal dashboards, trackers, and reporting templates the broader CS and operations teams adopt.
  • Build and maintain a library of of customer-facing tools and assets (cost calculators, presentations, forms, timeline visuals, intake questionnaires) that scales the Customer Success journey end-to-end.
  • Establish internal documentation, SOPs, and templates that standardize how customer information is captured, organized, and communicated across the Customer Success team.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Business, Operations, Engineering, Architecture or a related field.
  • 8+ years of experience in customer-facing roles, account coordination, project coordination, or operations support.
  • Exceptional organizational skills with a demonstrated ability to manage and track multiple concurrent accounts or projects without losing detail.
  • Strong written and verbal communication skills, able to synthesize complex, multi-stage operational information into clear, concise updates for leadership.
  • Proficiency with CRM tools (e.g., HubSpot) and/or project management platforms (e.g., Asana, Monday.com, Jira, Notion); ability to build and maintain structured tracking systems.
  • Ability to work cross-functionally and gather status updates from multiple teams in a fast-paced, dynamic environment.
  • High attention to detail and discipline around documentation, even when underlying processes are still being defined.
  • Self-starter mentality with the ability to identify what needs to be tracked and organized, even when the system doesn't yet exist.
  • Willingness to travel to customer locations for initial site scoping or on-site meetings.

PREFERRED QUALIFICATIONS
  • Experience supporting a customer success or account management function in a hardware, construction technology, or capital equipment environment.
  • Familiarity with the construction industry, including awareness of project lifecycle stages such as design, pre-construction, site prep, and build phases.
  • Experience working in early-stage or high-growth companies where processes are being built from the ground up.
  • Experience with Palantir Foundry, or comparable data and operations platforms, for building internal dashboards, trackers, and cross-team workflows.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
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