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Full Time Pointclickcare Jobs (NOW HIRING)

PointClickCare

US- Escalation Manager (Customer Support)

OR · Remote

$95K - $105K/yr

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000 - $105,000 and fulltime benefits. Our salary ...

Deer Meadows

Physical Therapist

Philadelphia, PA · On-site

$1.6K - $2.1K/wk

Full-Time Physical Therapist (PT) - Skilled Nursing & Rehabilitation Deer Meadows Rehabilitation ... Complete accurate and timely documentation using Net Health and PointClickCare (PCC) . * Maintain ...

Sapphire Rehabilitation & Care Center

MDS Nurse

Columbus, OH · On-site

$31.75 - $41.75/hr

MDS Nurse Full Time Flexible hours Come be part of some Exciting Changes! Stellar Care Group is ... Previous experience with PointClickCare is a plus. Sapphire Care and Rehabilitation offers:

Prestige Healthcare

Registered Dietitian

Smyrna, DE · On-site

$65K - $85K/yr

Registered Dietitian (RD) - Full Time Opportunity in Smyrna, DE At Evergreen Post Acute, we are ... Maintain accurate documentation within PointClickCare or similar EMR Qualifications: * Bachelor ...

Evergreen Post Acute Rehab

Registered Dietitian

Smyrna, DE · On-site

$65K - $85K/yr

Registered Dietitian (RD) - Full Time Opportunity in Smyrna, DE At Evergreen Post Acute, we are ... Maintain accurate documentation within PointClickCare or similar EMR Qualifications: * Bachelor ...

Prestige Healthcare

$65K - $85K/yr

Registered Dietitian (RD) - Full Time Opportunity in Smyrna, DE At Evergreen Post Acute, we are ... within PointClickCare or similar EMR Qualifications: • Bachelor's degree in Nutrition and ...

Saba Healthcare

BOM

Naperville, IL · On-site

$60K - $70K/yr

Familiarity with PointClickCare or similar EMR systems is a plus * Ability to manage multiple priorities in a fast-paced environment Position Type: * Job Type: Full-time * Location: On-site Join a ...

Montcare Wheaton

MDS coordinator

Silver Spring, MD · On-site

$80K - $100K/yr

Previous experience with PointClickCare is a plus Job Type: Full-time Pay: From $100,000.00 per year Schedule: * 8 hour shift * Day shift Ability to Commute: * Silver Spring, MD 20902 (Required ...

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All JobsPointclickcare JobsFull Time Pointclickcare Jobs

Full Time Pointclickcare information

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$36K

$65.5K

$102.5K

How much do full time pointclickcare jobs pay per year?

As of Aug 15, 2026, the average yearly pay for full time pointclickcare in the United States is $65,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time PointClickCare specialist?

To thrive as a Full-Time PointClickCare Specialist, you need a strong background in healthcare administration, medical records management, and familiarity with long-term care workflows, often supported by relevant experience or certifications. Expertise in using the PointClickCare EHR platform, as well as other healthcare IT systems, is essential for managing patient data and compliance tasks. Outstanding attention to detail, problem-solving skills, and effective communication help you collaborate with clinical staff and ensure accurate information flow. These skills are crucial for optimizing patient care, maintaining regulatory compliance, and ensuring efficient facility operations.

What is the difference between Full Time Pointclickcare vs Full Time Medical Coder?

AspectFull Time PointclickcareFull Time Medical Coder
Required CredentialsHealthcare IT certification, experience with PointClickCare softwareMedical coding certification (CPC, CCS), knowledge of medical terminology
Work EnvironmentHealthcare facilities, nursing homes, long-term care settingsHospitals, clinics, insurance companies, healthcare offices
Employer & Industry UsageLong-term care providers, healthcare IT companiesHealthcare providers, billing companies, insurance firms

Full Time Pointclickcare roles focus on managing healthcare data within PointClickCare software, primarily in long-term care settings. Full Time Medical Coder positions involve translating medical records into standardized codes for billing and documentation. While both roles require healthcare knowledge, they differ in technical focus and work environment.

What are some common challenges faced by full time PointClickCare specialists, and how can they be addressed?

Full-time PointClickCare specialists often encounter challenges such as adapting to frequent software updates, ensuring accurate data entry, and supporting a diverse range of clinical staff with varying technical abilities. Staying current with system enhancements requires ongoing training and proactive communication with the IT and clinical teams. Building strong relationships with end-users and developing troubleshooting guides can help streamline issue resolution and foster a collaborative work environment.

What is a full time PointClickCare specialist?

Full Time PointClickCare jobs refer to positions that require employees to work full-time hours, typically 40 hours per week, using or supporting the PointClickCare software. PointClickCare is a widely-used cloud-based platform in the healthcare industry, especially in senior care and long-term care facilities, for managing electronic health records (EHR), billing, and care coordination. Roles may include clinical staff, IT specialists, trainers, or support personnel who use or maintain the system. These jobs are essential for ensuring smooth operations, regulatory compliance, and quality patient care within healthcare organizations that utilize PointClickCare.
More about Full Time Pointclickcare jobs

What are the most commonly searched types of Pointclickcare jobs?

The most popular types of Pointclickcare jobs are:

What job categories do people searching Full Time Pointclickcare jobs look for?

The top searched job categories for Full Time Pointclickcare jobs are:

Full Time Pointclickcare jobs near you
Infographic showing various Full Time Pointclickcare job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,499 per year, or $31.5 per hour.

US- Escalation Manager (Customer Support)

PointClickCare

OR • Remote

$95K - $105K/yr

Full-time

Posted 15 days ago

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary: 
The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    
Reporting into the VP, Customer Support 
Key Duties and Responsibilities:
•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. 
•    Build out the escalation management function, processes, standards, and templates across the support organization.  
•    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. 
•    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. 
•    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. 
Skills and Qualifications: 
•    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. 
•    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. 
•    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. 
•    Ability to communicate effectively at an executive level with customers and internal stakeholders.  
•    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. 
•    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000 - $105,000 and fulltime benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
#Corp-E P4
#remote
#MG-Li1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.