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Full Time Epic Ate Support Jobs (NOW HIRING)

Salinasvalleyhealth

Epic Credential Trainer

Salinas, CA · On-site

The individual is also responsible to provide Epic go-live support, known as At-The-Elbow support (ATE), during EHR/project implementations. Primary Duties: * Analyze the requirements of the Medical ...

Akido

EHR Training & Support Specialist

Cranston, RI · On-site

Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions * Assess end ... Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)

RI Primary Care

Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions * Assess end ... Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)

University of Miami

Epic Senior Analyst, HIM

Miami, FL · Remote

... full-time Epic Senior Analyst, HIM to work remotely. The Epic Senior Analyst initiates the ... The incumbent supports junior staff members in day-to-day operations and resolving application ...

Bryan Health

Patient Access Educator

Lincoln, NE

$16.25 - $21.75/hr

Facilitates Epic training, departmental training, and orientation classes of personnel hired to ... Provides at the elbow (ATE) support for all Bryan Health Entities as needed. * Maintains ...

New

The University of Miami

Epic Senior Analyst, Willow

Miami, FL · On-site +1

$84K - $111K/yr

... a Full-Time Epic Senior Analyst, Willow. The Epic Senior Analyst, Willow initiates the ... The incumbent supports junior staff members in day-to-day operations and resolving application ...

Bryan Health

Patient Access Educator

Lincoln, NE · On-site

$16.25 - $21.75/hr

Facilitates Epic training, departmental training, and orientation classes of personnel hired to ... Provides at the elbow (ATE) support for all Bryan Health Entities as needed. * Maintains ...

New

The University of Miami

Epic Senior Analyst, HIM

Miami, FL · On-site +1

$84K - $111K/yr

... full-time Epic Senior Analyst, HIM to work remotely. The Epic Senior Analyst initiates the ... The incumbent supports junior staff members in day-to-day operations and resolving application ...

University of Miami

Epic Analyst -Resolute Billing

Miami, FL · On-site

$45K - $61K/yr

... a Full-Time Epic Analyst-Resolute Billing. The Epic Analyst, Resolute Billing assists Associate ... Serves as a support contact for application endusers. Identifies issues and works to resolve them.

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Full Time Epic Ate Support information

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How much do full time epic ate support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time epic ate support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a full time Epic ATE support?

A Full Time Epic ATE (At-the-Elbow) Support professional is someone who assists healthcare staff directly during and after the implementation of the Epic electronic health record (EHR) system. Their role is to provide real-time, in-person help to clinicians and staff, answering questions and troubleshooting issues as they arise. This support ensures a smoother transition to the Epic system, minimizes disruptions to patient care, and improves user confidence and efficiency. Full Time Epic ATE Support staff are typically knowledgeable about Epic workflows and trained to address a variety of user needs.

What are the key skills and qualifications needed to thrive as a full time Epic ATE support?

To thrive as a Full Time Epic ATE (At-the-Elbow) Support, you need a strong understanding of Epic EHR workflows, healthcare operations, and often prior clinical or IT experience. Familiarity with Epic modules, user support ticketing systems, and sometimes Epic certifications are typically required. Excellent problem-solving skills, patience, and clear communication are crucial for assisting end users and facilitating smooth transitions. These competencies ensure effective user adoption, minimize workflow disruptions, and support the overall success of EHR implementations.

What is the difference between Full Time Epic Ate Support vs Full Time Epic Analyst?

AspectFull Time Epic Ate SupportFull Time Epic Analyst
CertificationsEpic Certified (Ate Support)Epic Certified (Analyst)
Work EnvironmentSupport and troubleshooting in healthcare settingsSystem analysis and configuration in healthcare IT
Employer UsageHospitals, clinics using Epic systemsHealthcare organizations implementing Epic modules

Full Time Epic Ate Support focuses on providing technical support and troubleshooting for Epic Ate modules, ensuring system uptime and user assistance. In contrast, Full Time Epic Analysts analyze, configure, and optimize Epic systems to meet healthcare organization needs. Both roles require Epic certification and work within healthcare IT environments, but their responsibilities differ in support versus system analysis and customization.

What are some common challenges full time Epic ATE support professionals face when assisting end-users during system go-lives?

Full Time Epic ATE (At-the-Elbow) Support professionals often encounter challenges such as addressing a wide variety of user questions in real-time, adapting quickly to different departments’ workflows, and troubleshooting unexpected technical issues on the spot. The fast-paced environment during go-live periods requires excellent communication skills, patience, and a strong understanding of Epic systems. Collaborating effectively with clinical staff, IT teams, and trainers is crucial to ensure smooth adoption and minimize disruptions to patient care.
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What cities are hiring for Full Time Epic Ate Support jobs? Cities with the most Full Time Epic Ate Support job openings:
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Full Time Epic Ate Support jobs near you
Infographic showing various Full Time Epic Ate Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Application Analyst II - Information Services - Full Time - Epic Healthy Planet, Ambulatory, Populat

Washington Hospital

Fremont, CA • On-site

$52.95 - $71.48/hr

Full-time

Re-posted 26 days ago

Job description

Description
Salary Range: $52.95 - $71.48
Epic Healthy Planet EMR Analyst with strong focus in implementation of Health Maintenance Topic, Care Gaps, Registries, Metrics, Reporting Workbench Report, and Dashboards.
NOTE: This role is primarily full-time on-site. The department offers the privilege of working remotely up to two (2) days per week, contingent upon role responsibilities, business needs, and manager approval.
Summary of Duties: SeekingHighly detail-oriented individualwith a commitment to data accuracy and quality. This individual must be highly self-motivated who thrives in fast-paced environment with multiple conflicting priorities. This role focuses on building and maintaining robust patient registries, quality metrics, and clinical reporting solutions that drive value-based care initiatives and improved patient outcomes across defined populations. This person must have Strong analytical and problem-solving skills with the ability to trace complex registry logic end-to-end.
Preferred Qualifications
    • Experience with additional Epic modules (e.g., EpicCare Ambulatory, Cogito, Compass Rose).
    • Prior experience supporting independent or community-based physician practices.
    • Experience with system upgrades and integrated testing cycles

Educational Requirements:
  • Bachelor's Degree in Computer Science and/or clinical certifications (i.e. LVN, MA, OTR etc.) desired
  • Bachelor's degree in health informatics, Information Technology, Clinical Science, or a related field (or equivalent experience)

Licensure/Certification Requirements:
  • Additional Epic certifications in Compass Rose, Cogito/Reporting Workbench, or Ambulatory.
  • Familiarity with MyPanel Metrics, Health Maintenance topic build, and immunization registry integration

Key Responsibilities
Registry & Metrics Build (Primary Focus)
o Design, build, and maintain patient registries and cohorts in Epic Healthy Planet, including condition-specific registries for chronic disease management, preventive care, and value-based care contracts.
o Develop and configure Health Maintenance topics, care gap rules, and registry logic to ensure accurate patient identification and outreach prioritization.
o Build and maintain HEDIS, MIPS/eCQM, and custom quality metrics to support regulatory reporting requirements and organizational quality goals.
o Create and validate SQL-based and Reporting Workbench quality measures for disease-specific and population-level dashboards.
o Configure risk stratification models and population segmentation tools to support care management targeting of high-risk and rising-risk patients.
o Load and reconcile payer rosters and external claims data, ensuring quality metrics can leverage all available data sources.
Analytics, Reporting & Dashboards
o Build and maintain Reporting Workbench reports, SlicerDicer datasets, and operational dashboards to monitor key quality indicators and care management performance.
o Develop care gap tracking and outreach workflow configurations to support proactive population health management.
o Support Social Determinants of Health (SDOH) documentation and reporting workflows, including assessment build and metric alignment.
o Produce QRDA/CMS regulatory submissions and support MIPS and Promoting Interoperability reporting.
Collaboration & Implementation
o Partner with clinical, operational, and population health leadership to gather requirements and translate them into scalable Epic solutions.
o Collaborate with care management teams on Compass Rose program configuration, care plan templates, and care management productivity analytics.
o Participate in system testing, integrated testing, and user acceptance testing for new builds, deployments, and Epic upgrades.
o Lead or support Epic upgrade planning and release management for Healthy Planet-related functionality.
o Develop and maintain documentation, training materials, and workflow guides for end-user adoption.
Production Support & Optimization
o Provide ongoing production support, issue resolution, and system enhancements post-deployment.
o Troubleshoot Health Maintenance logic, registry discrepancies, and quality measure failures (e.g., identifying why a patient should qualify for a numerator but does not).
o Stay current on Epic upgrades, UserWeb best practices, and emerging population health standards.
Required Qualifications
o Epic Healthy Planet certification (active, required).
o Minimum 3+ years of hands-on Epic Healthy Planet application build and configuration experience.
o Demonstrated expertise in registry build, care gap configuration, and quality metric development (HEDIS, MIPS, eCQM).
o Proficiency with Reporting Workbench, SlicerDicer, and SQL-based measure development.
o Experience supporting value-based care programs, ACOs, or payer-contracted quality initiatives.
o Strong understanding of clinical workflows in ambulatory, primary care, or care management settings.
o Experience with data validation, troubleshooting complex registry logic, and root-cause analysis of quality measure failures.
Competencies & Soft Skills
o Strong analytical and problem-solving skills with the ability to trace complex registry logic end-to-end.
o Excellent communication skills - ability to translate technical Epic build into clinician-friendly language.
o Highly detail-oriented with a commitment to data accuracy and quality.
o Self-directed with the ability to manage multiple projects and priorities simultaneously.
o Collaborative team player comfortable engaging clinical, IT, and operational stakeholders.
Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.

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