Museum of Ice Cream is looking for our next Director of Operations to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of GMs, AGMs, and the remaining site ...
Museum of Ice Cream is looking for our next Director of Operations to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of GMs, AGMs, and the remaining site ...
Director of Operations
Phoenix, AZ · On-site
The Director of Operations' primary responsibility is to provide strategic oversight and mentorship of Operations while being directly responsible for the operational and financial success of ...
Quick apply
Director of Operations
Phoenix, AZ · On-site
The Director of Operations' primary responsibility is to provide strategic oversight and mentorship of Operations while being directly responsible for the operational and financial success of ...
Director of Operations
Momence, IL · On-site
$140K - $175K/yr
Director of Operations The Director of Operations is responsible to provide leadership to the ... full-time, salary exempt position (expected pay range = $140,000-$175,000/year) with benefits ...
Quick apply
Director of Operations
Momence, IL · On-site
$140K - $175K/yr
Director of Operations The Director of Operations is responsible to provide leadership to the ... full-time, salary exempt position (expected pay range = $140,000-$175,000/year) with benefits ...
Vision insurance Director of Operations Firehouse Subs (Houston, TX) Lead. Inspire. Grow. Make an Impact. Firehouse Subs is seeking an experienced, people-focused Director of Operations to oversee ...
Quick apply
Vision insurance Director of Operations Firehouse Subs (Houston, TX) Lead. Inspire. Grow. Make an Impact. Firehouse Subs is seeking an experienced, people-focused Director of Operations to oversee ...
Director of Operations
$70K - $85K/yr
The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and ...
Quick apply
Director of Operations
$70K - $85K/yr
The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and ...
Director of Operations
Lititz, PA · On-site
Director of Operations Job Location: Lititz, PA Job Type: Full time * Lead and coordinate with managers and supervisors on day-to-day operations. * Ensure Sechan delivers added value to customers ...
Quick apply
Director of Operations
Lititz, PA · On-site
Director of Operations Job Location: Lititz, PA Job Type: Full time * Lead and coordinate with managers and supervisors on day-to-day operations. * Ensure Sechan delivers added value to customers ...
Director of Operations Location: New Orleans, LA Employment Type: Full-Time Reports To: Ownership / COO About Us We are a locally owned and operated security guard company based in New Orleans ...
Director of Operations Location: New Orleans, LA Employment Type: Full-Time Reports To: Ownership / COO About Us We are a locally owned and operated security guard company based in New Orleans ...
Director of Operations
Manhattan, NY · On-site
The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ensuring that the agency operates efficiently, effectively, and in alignment with its priorities.
Director of Operations
Manhattan, NY · On-site
The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ensuring that the agency operates efficiently, effectively, and in alignment with its priorities.
Director of Operations
$24 - $26/hr
Director of Operations | Chick-fil-A Westdale The Mission: Brighten Someone's Day At Chick-fil-A ... Education:no requirementsEmployment Type: FULL_TIME
Director of Operations
$24 - $26/hr
Director of Operations | Chick-fil-A Westdale The Mission: Brighten Someone's Day At Chick-fil-A ... Education:no requirementsEmployment Type: FULL_TIME
Director of Operations Reporting: Reports directly to the President Purpose: To provide leadership and guidance necessary to manage Barnsco's day to day operations of multiple locations including ...
Director of Operations Reporting: Reports directly to the President Purpose: To provide leadership and guidance necessary to manage Barnsco's day to day operations of multiple locations including ...
Director of Operations
Brooklyn, NY · On-site
$57K - $77K/yr
The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross ...
Quick apply
Director of Operations
Brooklyn, NY · On-site
$57K - $77K/yr
The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross ...
Director of Operations
Jacksonville, FL · On-site
Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...
Director of Operations
Jacksonville, FL · On-site
Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...
Director of Operations
Brooklyn, NY · On-site
$57K - $77K/yr
The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross ...
Quick apply
Director of Operations
Brooklyn, NY · On-site
$57K - $77K/yr
The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross ...
Director of OperationsOur client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct-hire basis.Company Profile:Specialty Grocery RetailerTeam Atmosphere and ...
Director of OperationsOur client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct-hire basis.Company Profile:Specialty Grocery RetailerTeam Atmosphere and ...
Director of Operations Location: Naugatuck, CT Department: Operations Reports to: CEO The Director of Operations is a key leadership role in the company with specific responsibility for their ...
Director of Operations Location: Naugatuck, CT Department: Operations Reports to: CEO The Director of Operations is a key leadership role in the company with specific responsibility for their ...
Director of Operations
Patterson, LA · On-site
As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This ...
Director of Operations
Patterson, LA · On-site
As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This ...
Director of Operations
$100K - $125K/yr
Director of Operations Location: Turtle Lake, WI Compensation: $100,000-$125,000 base salary ... Type: Full-time Reports To: Senior Executive Leadership Position Overview The Director of ...
Quick apply
Director of Operations
$100K - $125K/yr
Director of Operations Location: Turtle Lake, WI Compensation: $100,000-$125,000 base salary ... Type: Full-time Reports To: Senior Executive Leadership Position Overview The Director of ...
Director of Operations
La Mesa, CA · On-site
$80K - $90K/yr
The Director of Operations partners closely with executive leadership to ensure the program ... Our Benefits Sero Mental Health and its subsidiary companies are proud to offer full-time employees ...
Quick apply
Director of Operations
La Mesa, CA · On-site
$80K - $90K/yr
The Director of Operations partners closely with executive leadership to ensure the program ... Our Benefits Sero Mental Health and its subsidiary companies are proud to offer full-time employees ...
Director of Operations
Houma, LA · On-site
As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This ...
Director of Operations
Houma, LA · On-site
As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This ...
Director of Operations - Leadership Opportunity with Chick-fil-A Boiling Springs & Spartanburg ... 5% Annual Raise Full-Time Availability: 45-52 hours per week Swing Schedule: A mix of opening ...
Director of Operations - Leadership Opportunity with Chick-fil-A Boiling Springs & Spartanburg ... 5% Annual Raise Full-Time Availability: 45-52 hours per week Swing Schedule: A mix of opening ...
Full Time Director Of Operations information
See salary details
$34K - $47.2K
4% of jobs
$47.2K - $60.5K
8% of jobs
$60.5K - $73.7K
11% of jobs
$75.8K is the 25th percentile. Wages below this are outliers.
$73.7K - $86.9K
12% of jobs
$86.9K - $100.1K
14% of jobs
The median wage is $101.9K / yr.
$100.1K - $113.4K
12% of jobs
$113.4K - $126.6K
13% of jobs
$129.9K is the 75th percentile. Wages above this are outliers.
$126.6K - $139.8K
9% of jobs
$139.8K - $153K
9% of jobs
$153K - $166.3K
5% of jobs
$166.3K - $179.5K
3% of jobs
$34K
$107.7K
$179.5K
How much do full time director of operations jobs pay per year?
Is ops manager higher than GM?
Is a director of operations a high position?
What does a Full Time Director of Operations do?
What are some of the main challenges a Full Time Director of Operations may face in their first year, and how can they overcome them?
What jobs pay 500,000 a year in the US?
What are the key skills and qualifications needed to thrive as a Full Time Director of Operations, and why are they important?
Who is higher, COO or director of operations?

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 18 days ago
Key responsibilities
Lead and develop site management teams to uphold operational standards, processes, and brand integrity across the portfolio.
Manage expenses, budgets, and P&L for all units to ensure revenue targets are met and cost structures are optimized.
Standardize and implement operational systems, onboarding, and training processes in collaboration with GMs and HQ teams.
Museum Of Ice Cream rating
7.0
Based on 5 frontline employees who took The Breakroom Quiz
7th of 19 rated visitor attractions
Job description
Who We Are:Â
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor Profile:Â
Museum of Ice Cream is looking for our next Director of Operations to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of GMs, AGMs, and the remaining site management team. To be considered for this role, you are a through and through operator, who understands how to bring strategy to Site level and unlock operational excellence by coaching and developing talent, creating action plans and creating culture of performance and accountability. You are a hospitality and experience lover that lives for connection, next level engagement, magic moments and truly understands the power of imagination and connection! You have a strong background in strategy and execution, operations, finance, F&B and HR. You take great pride in delivering a memorable guest experience and maintaining a seamless operation. You must have led a multi unit operation portfolio (3-5 years minimum of minimum 5 sites+) and have been a GM or local director of operations for a 50+ person $7M + revenue box. You must be passionate about systems, processes and training. You are an effective coach and leader on the ground and can effectively manage complexities of operations in a moment from floor management to guest experience and complaint resolution. You must be able to work collaboratively across multiple stakeholders within organization and bring your experience and discipline to setting up new operational systems at the highest level of execution, communications, organization design and hospitality excellence.
What You Will Do:
As Director of Operations, you will have a strong operational background (preferably with understanding of F&B or willingness to learn) and be an inspiring leader who understands that training and developing your team is critical to the operation. You can successfully manage people, processes, budgets and expenses effectively. You know how to build to last strategically and how to execute and deliver results short term.
Your Day-to-Day:
CORE OPERATIONS
- Portfolio leader who upholds best in class standards, processes and systems and develops portfolio level strategies to ensure an only at our award winning Museum of Ice Cream hospitality and connection experience
- Hold accountability, coach, lead, and develop GMs and managers to ensure a culture that embodies anything is popsicle and inclusivity
- Every day commitment to developing and leading a team that upholds the reputation, and brand integrity of MOICÂ
- Hold accountability to KPIs, track and iterate in order to drive a quality and constantly innovating experience
- Align and motivate your leaders to ensure revenue targets are met, sales goals achieved, new revenue streams can be added while optimizing labor hours, COGS and staffing levels
- You demand quality and excellence from direct reports and their reports
- Ensures labor and scheduling is executed to company expectations, practices and compliance and is achieved both in expected and unexpected business needs or turnover
- You are working shoulder to shoulder with the Site management team to develop necessary skills and work cross-functionally to provide the right resources to improve the quality of hospitality, F&B and overall experience.
- Ensuring peak holidays, weekends and peak seasons are optimized for staffing and hours to ensure revenue targets are met
- Developing execution of SOPS and solutions for Increasing off season low peak revenues
- Manage expenses and P&L of unitsÂ
- Unit and portfolio P&L
- Particular attention to off season and low peak days and improving cost structure
- COGS and P&L efficiencies
PROCESS:
- Work with GMs to make sure systems and processes are being standardized and implemented consistently
- Liaise with Talent Acquisition and GMs to ensure hiring standards and process is improved and expectations are setÂ
- Ensure standardization of onboarding for managers and employees at units and coordination with any HQ / HR involvement
- Overseeing the recruitment of a team of managers responsible for over 50 employees in each location and ensuring that every employee is meeting standards, being coached or developed.Â
- Ensuring training and quality control standards are put in place across all staff.
- Maintain operational best practices, creating and partnering with People team and HQ OPS team on creation of guidebooks and handbooks for existing and all new cities.
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Implements policies and procedures that will improve day-to-day operations.
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among operations and cross-functional divisions to produce smoother workflow and more cost-effective business processes.
F&B PREFERENCE
- Strong understanding of food and beverage operations to ensure excellence in standards in taste, visuals and health are achieved
- Works directly with on-site management to ensure that day-to-day food and beverage operations are met and kept to MOIC standardsÂ
- Monitor cost of goods and services, including but not limited to food, beverages and supply costs as well as labor to make sure budgets are always maintained
- Ensures site teams have proper training on all equipment (cleaning, breakdown, set up, warranties)
- Oversees all equipment purchases as well as training on equipment usage and maintenanceÂ
KEY PERFORMANCE INDICATORS 2026:
HOSPITALITY
- CUSTOMER SPEND
- Responsible for additional customer spend through add-ons, Retail and F&B through driving on site managers to perform exceptionally
- NPS
- Responsible to maintain NPS score at the targeted level on an ongoing basis, NPS score review will be done once every month, compared with COMP set and month over month
- Google and Yelp review scores should be at 4.2 and above at the end of each quarter
PROFITABILITY
- P&L
- Responsible to maintain site profit margins on a monthly basis at or over budget (will be reviewed during monthly P&L Call)
- PAYROLL
- Responsible to maintain labor percentage at or below budget on a monthly basis (will be reviewed during monthly P&L Call)
Commandments:
- Helps to Inspire the kid in all of our guests through ensuring that team is well trained and highly engaged
- Has an "Anything is Popsicle" attitude in regards to Museum operations
- Takes initiative within the Museum to ensure we are performing above standard and offering a world class experience
The salary range for this role is $130,000 - $160,000 USD dependent on experience, as well as an annual bonus and options. This individual can be located in either Miami, FL or Orlando, FL.
Requirements
The Necessities and Nice-to-Haves:
- You have experience or degree in business, finance, marketing or hospitality
- You have 5+ years of multi-unit management experience with a physical consumer-facing unit
- You are a strong, diplomatic leader that is enthusiastic about bringing a team together to inspire others
- You inspire authenticity and culture of connection, hospitality and team work
- You are an experienced people manager and thrive in making connections
- You understand how to manage through ambiguity and demonstrate effective change managementÂ
- You have superior written and verbal communication skills
- Bilingual Spanish preferred
- Bonus: You love eating ice cream for breakfast, lunch and dinner and have experience with Slack, Google Suite, and ADP Time and Attendance
Benefits
- Competitive pay
- Annual bonus
- 401(k)
- Stock options
- PTO and sick time
- Dental insurance
- Health insurance
- Vision insurance
- Perks including Classpass, commuter discounts, employee assistance program, and, of course, unlimited ice creamÂ
- Employee development opportunities
- 16 free museum tickets per year for friends and family, with free entry for selfÂ
- 50% off retail productsÂ
- Ability to advance within the organization
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.Â
About Museum Of Ice Cream
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
San Francisco, NY, US
Year founded
2016