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Full Time Contact Center Engineer Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

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Full Time Contact Center Engineer information

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$39K

$101.8K

$137.5K

How much do full time contact center engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for full time contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Contact Center Engineer vs Customer Support Specialist?

AspectFull Time Contact Center EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant IT or networking experienceCustomer service training, communication skills
Work EnvironmentCall centers, technical support teams, IT departmentsCustomer service centers, help desks, client-facing roles
Employer & IndustryTelecommunications, IT services, tech companiesRetail, service providers, tech firms

Full Time Contact Center Engineers focus on maintaining and troubleshooting technical systems in contact centers, requiring technical certifications. Customer Support Specialists primarily handle customer inquiries and provide assistance, emphasizing communication skills. While both roles operate in contact centers, the engineer role is more technical, whereas the support specialist role is customer-facing.

More about Full Time Contact Center Engineer jobs
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What job categories do people searching Full Time Contact Center Engineer jobs look for? The top searched job categories for Full Time Contact Center Engineer jobs are:
Full Time Contact Center Engineer jobs near you
Infographic showing various Full Time Contact Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
UC Voice & Contact Center Support Specialist

UC Voice & Contact Center Support Specialist

The Maven Group, LLC

Beachwood, OH • On-site

Full-time

Posted 27 days ago

Job description

The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While NO RELOCATION can be provided for this role, our client is open to several other work locations. If the candidate resides within 50 miles of Beachwood OH, Moon Township PA, Raleigh NC, Houston TX, Dallas TX, or Southfield MI, the candidate must work at that site (hybrid schedules are available with the option to work 3 days per week onsite).
This is a full-time, direct hire role with The Maven Groups' client. A full global quality benefit package awaits.
The chosen candidate will be part of Global UC Voice and Contact Center support organization to provide technical support and guidance to our internal customers. This position is also responsible for providing inputs to design standards and leads the team through critical issue resolutions and training.
Past experience supporting global, follow-the sun unified communication solutions is highly desired.
All candidates must at least have:
  • Bachelor's degree from an accredited institution is required
  • Minimum 5 years of IT Support experience in Cisco Contact Center (UCCE).
  • Minimum 4 years of IT Support experience in Cisco IP Telephony (VOIP).
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

To get looked at candidates must possess:
  • At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications.
  • Hands-on Scripting knowledge on ICM, CVP (CVP Call Studio)
  • Hands-on expertise on CUIC Reporting (Customization & New Reports)
  • Experience with 3rd Party Integrations (CRM, Call/Screen recording, Chat & Email etc.)
  • Knowledge of Cisco Call Manager Cluster (CUCM) in a multi-cluster environment including Unity Connection (Call Handler) and Jabber.
  • Hands-on experience on Cisco voice Gateways (including VXML Gateways)
  • Experience of multi-PBX hybrid voice cloud environment (Hosted IPT and Contact Centers).
  • Extensive knowledge of SIP, SCCP, H.323 and MGCP protocols
  • Knowledge of Server and Networking principles pertaining to enterprise environment including VM, UCS, Backup, Storage, Load Balancing, Monitoring Tools etc.
  • Strong knowledge of Cisco Prime collaborations.
  • Ability to test, configure and deploy Patches, Service Packs, Upgrades, Hot Fixes etc.

Apply