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Full Time Contact Center Engineer Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

Mercantile Bank

Contact Center Banker

West Branch, MI · Hybrid

$15.50 - $19.50/hr

Join Mercantile Bank as a Full Time Contact Center Banker and embrace the excitement of transforming the banking experience for our customers. This exciting position can be based in various locations ...

Brandt Information Services, LLC

Contact Center Agent

$13/hr

Contact Center Agent Must be US Citizen or Green Card holder W-2 Full Time Hourly and Seasonal Position 100% Remote - Must reside in the US full time Brandt Information Services is a leading provider ...

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All JobsFull Time Contact Center Engineer Jobs

Full Time Contact Center Engineer information

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$39K

$101.8K

$137.5K

How much do full time contact center engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for full time contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Contact Center Engineer vs Customer Support Specialist?

AspectFull Time Contact Center EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant IT or networking experienceCustomer service training, communication skills
Work EnvironmentCall centers, technical support teams, IT departmentsCustomer service centers, help desks, client-facing roles
Employer & IndustryTelecommunications, IT services, tech companiesRetail, service providers, tech firms

Full Time Contact Center Engineers focus on maintaining and troubleshooting technical systems in contact centers, requiring technical certifications. Customer Support Specialists primarily handle customer inquiries and provide assistance, emphasizing communication skills. While both roles operate in contact centers, the engineer role is more technical, whereas the support specialist role is customer-facing.

More about Full Time Contact Center Engineer jobs
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What job categories do people searching Full Time Contact Center Engineer jobs look for? The top searched job categories for Full Time Contact Center Engineer jobs are:
Full Time Contact Center Engineer jobs near you
Infographic showing various Full Time Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, 74% Part Time, 1% Temporary, and 9% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Contact Center Agent

Contact Center Agent

Immersion Consulting

Mechanicsburg, PA • On-site

$15.50 - $20.75/hr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time, Temporary
Description
The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across phone and digital channels. This role focuses on delivering accurate, timely, and professional support while meeting defined performance and quality standards.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Customer Support & Service Delivery
• Respond to inbound calls and digital inquiries (e.g., chat, email) related to account servicing and general support
• Provide clear, accurate information using approved resources and workflows
• Resolve routine requests during first contact whenever possible
Documentation & Systems Usage
• Accurately document all customer interactions in contact center systems
• Verify customer information and maintain data accuracy
• Follow established processes for routing or escalating requests
Performance & Quality
• Meet defined performance metrics, including call quality, productivity, and schedule adherence
• Maintain professionalism and consistency across all customer interactions
• Follow all data privacy, security, and confidentiality requirements
Qualifications
• High school diploma or equivalent
• 0-2 years of customer service or contact center experience
• Strong communication and interpersonal skills
• Ability to work in a high-volume, structured environment
What Success Looks Like (6-12 Months)
• Independently manages a full workload across channels
• Consistently meets or exceeds quality and productivity targets
• Demonstrates strong customer service and problem-solving skills
Growth Opportunities
• Senior Agent
• Supervisor
• Quality Assurance or Workforce Management pathways

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