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Full Time Contact Center Engineer Jobs (NOW HIRING)

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum ... As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site

$50.37 - $65.48/hr

IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum ... As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing ...

Kimball Midwest

Contact Center Associate

Columbus, OH · On-site

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest ...

DATCU

Full-Time Contact Agent

Corinth, TX · On-site +1

$18/hr

Position Summary As a Contact Agent, you will be interacting with our members via phone on a day-to ... Phone/call center experience * Excellent customer service skills * Attention to detail * Computer ...

Corning

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

DATCU

Full-Time Contact Agent

Corinth, TX · On-site

$18/hr

Position Summary As a Contact Agent, you will be interacting with our members via phone on a day-to ... Phone/call center experience * Excellent customer service skills * Attention to detail * Computer ...

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Full Time Contact Center Engineer information

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How much do full time contact center engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for full time contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Contact Center Engineer vs Customer Support Specialist?

AspectFull Time Contact Center EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant IT or networking experienceCustomer service training, communication skills
Work EnvironmentCall centers, technical support teams, IT departmentsCustomer service centers, help desks, client-facing roles
Employer & IndustryTelecommunications, IT services, tech companiesRetail, service providers, tech firms

Full Time Contact Center Engineers focus on maintaining and troubleshooting technical systems in contact centers, requiring technical certifications. Customer Support Specialists primarily handle customer inquiries and provide assistance, emphasizing communication skills. While both roles operate in contact centers, the engineer role is more technical, whereas the support specialist role is customer-facing.

More about Full Time Contact Center Engineer jobs
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What job categories do people searching Full Time Contact Center Engineer jobs look for? The top searched job categories for Full Time Contact Center Engineer jobs are:
Full Time Contact Center Engineer jobs near you
Infographic showing various Full Time Contact Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Sr WebEx Contact Center Engineer

Sr WebEx Contact Center Engineer

Lee Health

Fort Myers, FL • On-site, Remote

$50.37 - $65.48/hr

Full-time

Posted 18 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 195 frontline employees who took The Breakroom Quiz

416th of 890 rated healthcare providers

Job description

Location: Remote - FL
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $50.37 - $65.48 / hour
Position Overview:
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.
Key Responsibilities:
WebEx Contact Center Management:
  • Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
  • Configure and maintain contact center features including call routing, reporting, and system integrations.
  • Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
  • Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.
Cisco Unified Communications Manager (CUCM):
  • Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
  • Ensure high availability and reliable functionality of CUCM services.
  • Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
  • Perform routine operational and maintenance activities within Cisco Unified Communications Manager.
Documentation and Reporting:
  • Maintain detailed documentation of system configurations, changes, and incident resolutions.
  • Generate regular reports to monitor system performance and identify improvement opportunities.
  • Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.
Technical Support:
  • Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
  • Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.
Qualifications:
  • 5+ years of experience managing day-to-day operations of WebEx Contact Center.
  • Strong working knowledge of Cisco Unified Communications Manager (CUCM).
  • Hands-on experience configuring and troubleshooting contact center call routing and reporting.
  • Familiarity with telephony and VoIP technologies.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational skills with a high attention to detail.

What Lee Health employees say

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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