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Full Time Contact Center Engineer Jobs (NOW HIRING)

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

The role involves leading contact center projects, defining data migration strategies, and identifying AI opportunities while collaborating with various teams to ensure successful implementation.

Contact Center Manager

Lacey, WA ยท On-site

$80K - $114K/yr

This full-time position plays a vital role in supporting our mission, serving our members, and strengthening our one-of-a-kind company culture. What You'll Do : As our Contact Center Manager , you'll ...

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Full Time Contact Center Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do full time contact center engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for full time contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Contact Center Engineer vs Customer Support Specialist?

AspectFull Time Contact Center EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant IT or networking experienceCustomer service training, communication skills
Work EnvironmentCall centers, technical support teams, IT departmentsCustomer service centers, help desks, client-facing roles
Employer & IndustryTelecommunications, IT services, tech companiesRetail, service providers, tech firms

Full Time Contact Center Engineers focus on maintaining and troubleshooting technical systems in contact centers, requiring technical certifications. Customer Support Specialists primarily handle customer inquiries and provide assistance, emphasizing communication skills. While both roles operate in contact centers, the engineer role is more technical, whereas the support specialist role is customer-facing.

More about Full Time Contact Center Engineer jobs
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
Infographic showing various Full Time Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, 74% Part Time, 1% Temporary, and 9% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Contact Center Agent - Full Time

TAMPA BAY FEDERAL CREDIT UNION.

Tampa, FL โ€ข On-site

$18 - $21/hr

Full-time

Posted 22 days ago


Job description

As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.

Contact Center Agent Job Responsibilities:

  • Handles a high volume of inbound and outbound calls
  • Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
  • Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
  • Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
  • Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
  • Maintains awareness of calls waiting
  • Exercise some independent judgment


Contact Center Agent Experience:

  • Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
  • Call center experience preferred
  • Customer service experience preferred
  • Bilingual (English/Spanish) preferred

Contact Center Agent Education:

  • High School education or GED required
  • Some college preferred


Contact Center Agent Work Schedule:

  • Monday through Friday (9am - 6pm) and Saturdays as needed