Full Time Case Management Analyst Cigna Jobs in Raleigh, NC

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment.

Responsibilities:

Manage support operations, lead incident resolution efforts, and drive improvements in production support processes.

Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments.

Use AWS Cloud to provide technical and managerial leadership to our production support operations. Interact with business users and participate in Agile processes and ownership of application support KPIs.

Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services.

Lead and coordinate daily production support operations, ensuring high availability of key applications.

Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts.

Provide technical and managerial leadership to the application support team.

Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents.

Review and track team deliverables and provide regular status reports to stakeholders.

Manage client escalations and coordinate resolution efforts with upstream/downstream application teams.

Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues.

Conduct daily health checks, application monitoring, and AWS Batch job triaging.

Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures.

Simulate and reproduce issues in lowe environments and provide validated resolution.

Maintain and update issue logs, providing reconciliation reports, and ensuring documentation of permanent fixes.

Participate in client calls, feedback gathering, and simulation of business-critical issues.

Support the client in user story and EPIC discussions and provide feedback for feature improvements.

Communicate production status and issues clearly with technical and non-technical stakeholders.

Identify opportunities to automate repetitive support tasks and improve observability.

May be asked to supervise a small team of software engineers.

Hybrid work schedule.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.