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Full Time Bpo Non Voice Process Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Office Work Shift - Day Job (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Richardson, TX · On-site +1

$13.25 - $18.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

Guss, IA · Remote

$19.25 - $26.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ... Free Transportation Employment Type: FULL_TIME

Bowhead

BTS Site Manager

Minot Air Force Base, ND · On-site

... equipment for non-voice circuits. They may be asked to assist with switch maintenance and ... Will lead business development processes such as identification, qualification, capture, and ...

Shalaka Management Services

... process requirements. Sell multiple BPO services (including but not limited to Finance & Accounting, Customer Care or Voice, Retail Banking Operations, Brokerage Operations, Documentation Services ...

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in ... Processing partial and full refunds. * Create and follow up on the ticketing system. * To research ...

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Full Time Bpo Non Voice Process information

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How much do full time bpo non voice process jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for full time bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is the difference between Full Time Bpo Non Voice Process vs Customer Support Executive?

AspectFull Time Bpo Non Voice ProcessCustomer Support Executive
Work EnvironmentCall centers, back-officeCall centers, client offices
Required SkillsCommunication, data entry, process knowledgeCommunication, problem-solving, product knowledge
CertificationsNone mandatory, training providedNone mandatory, training provided
Job RoleHandling non-voice tasks like data processing, email supportAssisting customers via calls, resolving queries

Full Time Bpo Non Voice Process roles focus on non-verbal tasks such as data entry and email support, often in back-office settings. Customer Support Executives primarily handle customer calls and resolve issues directly. Both roles require good communication skills and training but differ mainly in interaction mode and task type.

What is a full time BPO non voice process?

Full Time BPO Non Voice Process jobs involve handling business operations for clients without direct voice interactions, typically through email, chat, or data entry. Employees in these roles manage customer queries, process transactions, and support back-office operations. These positions require good written communication skills, attention to detail, and the ability to work with various software tools. Working full time usually means a fixed number of hours per week, often with rotational shifts depending on the employer.

What are the key skills and qualifications needed to thrive as a full time BPO non voice process associate, and why are they important?

To excel as a Full Time BPO Non Voice Process Associate, you typically need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like MS Office is commonly required. Time management, problem-solving abilities, and a customer-oriented attitude help individuals stand out in this role. These skills ensure efficient handling of customer queries, accurate data entry, and high-quality service delivery in a fast-paced environment.

What are the typical daily responsibilities in a full time BPO non voice process role?

In a Full Time BPO Non Voice Process role, your daily tasks often include handling customer queries through email, chat, or other text-based platforms. You may be responsible for resolving issues, processing orders, updating records, and providing information while adhering to company guidelines and turnaround times. Collaboration with team members and supervisors is common to ensure consistent service quality, and you'll likely need to maintain detailed documentation of each customer interaction. This role requires strong written communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.
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Full Time Bpo Non Voice Process jobs near you
Infographic showing various Full Time Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Associate - Customer Care - Non - Voice 5A

Genpact

Plano, TX • On-site

$14 - $19.25/hr

Full-time

Posted 16 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

183rd of 224 rated it services

Job description

Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
In this role, you will be responsible for sorting, retrieving medical records and burning in CDs post mailing contents to destination
Responsibilities
  • Retrieval of medical records
  • Customer record look up
  • Health source queue management
  • Burning medical records on CDs
  • Managing sensitive medical information
  • Reporting capabilities
  • Performance Dashboards

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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