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Full Time Bpo Non Voice Process Jobs (NOW HIRING)

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ... Free Transportation Employment Type: FULL_TIME

Shalaka Management Services

... process requirements. Sell multiple BPO services (including but not limited to Finance & Accounting, Customer Care or Voice, Retail Banking Operations, Brokerage Operations, Documentation Services ...

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Full Time Bpo Non Voice Process information

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How much do full time bpo non voice process jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a full time BPO non voice process?

Full Time BPO Non Voice Process jobs involve handling business operations for clients without direct voice interactions, typically through email, chat, or data entry. Employees in these roles manage customer queries, process transactions, and support back-office operations. These positions require good written communication skills, attention to detail, and the ability to work with various software tools. Working full time usually means a fixed number of hours per week, often with rotational shifts depending on the employer.

What are the typical daily responsibilities in a full time BPO non voice process role?

In a Full Time BPO Non Voice Process role, your daily tasks often include handling customer queries through email, chat, or other text-based platforms. You may be responsible for resolving issues, processing orders, updating records, and providing information while adhering to company guidelines and turnaround times. Collaboration with team members and supervisors is common to ensure consistent service quality, and you'll likely need to maintain detailed documentation of each customer interaction. This role requires strong written communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a full time BPO non voice process associate, and why are they important?

To excel as a Full Time BPO Non Voice Process Associate, you typically need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like MS Office is commonly required. Time management, problem-solving abilities, and a customer-oriented attitude help individuals stand out in this role. These skills ensure efficient handling of customer queries, accurate data entry, and high-quality service delivery in a fast-paced environment.

What is the difference between Full Time Bpo Non Voice Process vs Customer Support Executive?

AspectFull Time Bpo Non Voice ProcessCustomer Support Executive
Work EnvironmentCall centers, back-officeCall centers, client offices
Required SkillsCommunication, data entry, process knowledgeCommunication, problem-solving, product knowledge
CertificationsNone mandatory, training providedNone mandatory, training provided
Job RoleHandling non-voice tasks like data processing, email supportAssisting customers via calls, resolving queries

Full Time Bpo Non Voice Process roles focus on non-verbal tasks such as data entry and email support, often in back-office settings. Customer Support Executives primarily handle customer calls and resolve issues directly. Both roles require good communication skills and training but differ mainly in interaction mode and task type.

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What are the most commonly searched types of Bpo Non Voice Process jobs?

The most popular types of Bpo Non Voice Process jobs are:

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Full Time Bpo Non Voice Process jobs near you
Infographic showing various Full Time Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Customer Service Associate | Visayas/Mindanao

Peak Support LLC

Cambridge, MA • On-site

$15.75 - $21.75/hr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Provide customer support over various platforms such as email, chat, and phone.

  • Participate in required initial training and adapt to a changing work environment.

  • Collaborate with peers, supervisors, and management to achieve corporate and client goals.

Job description

Description:


Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!


We're looking for individuals with:


  • Proven customer service experience in the BPO industry.
  • Excellent oral and written communication skills.
  • The ability to provide customer support over various platforms (email, chat, phone, etc.).
  • Ability to work in a fast-paced environment
  • Flexible and willing to be assigned in a voice, non-voice or blended programs
  • Knowledgeable about Microsoft Office applications with Average MS Excel Skills
  • Ability to convey information effectively
  • Must be willing to take part in required initial training
  • Excellent problem solving skills
  • Flexibility to work multiple shifts during the weekends or on holiday.
  • Excellent organizational skills and attention to detail.
  • Can work with minimal supervision
  • Some analytical skills
  • Some technical abilities


Requirements:


To be successful, you must possess the following:

  • At least 1-year BPO experience
  • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
  • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
  • Excellent oral and written communication skills.
  • Collaborates with peers, supervisors, and management to achieve corporate and client goals.
  • Able to adapt to a changing work environment


Peak Support and our Work-from-Home PLUS model


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.


NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

  • Headcount reporting and tracking
  • Distribution of company swags
  • Business continuity planning