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Full Time Bpo Non Voice Process Jobs (NOW HIRING)

3B Staffing LLC

Teams SME (Non - Voice)

Austin, TX · On-site

San Jose, CA/Austin, TX Duration: Full Time 1. Provide support on daily customer initiated and ... of process engineering and operational improvement initiatives including automation tooling ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ... Free Transportation Employment Type: FULL_TIME

Bowhead

BTS Site Manager

Minot Air Force Base, ND · On-site

... equipment for non-voice circuits. They may be asked to assist with switch maintenance and ... Will lead business development processes such as identification, qualification, capture, and ...

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in ... Processing partial and full refunds. * Create and follow up on the ticketing system. * To research ...

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Full Time Bpo Non Voice Process information

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How much do full time bpo non voice process jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for full time bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is the difference between Full Time Bpo Non Voice Process vs Customer Support Executive?

AspectFull Time Bpo Non Voice ProcessCustomer Support Executive
Work EnvironmentCall centers, back-officeCall centers, client offices
Required SkillsCommunication, data entry, process knowledgeCommunication, problem-solving, product knowledge
CertificationsNone mandatory, training providedNone mandatory, training provided
Job RoleHandling non-voice tasks like data processing, email supportAssisting customers via calls, resolving queries

Full Time Bpo Non Voice Process roles focus on non-verbal tasks such as data entry and email support, often in back-office settings. Customer Support Executives primarily handle customer calls and resolve issues directly. Both roles require good communication skills and training but differ mainly in interaction mode and task type.

What are Full Time BPO Non Voice Process jobs?

Full Time BPO Non Voice Process jobs involve handling business operations for clients without direct voice interactions, typically through email, chat, or data entry. Employees in these roles manage customer queries, process transactions, and support back-office operations. These positions require good written communication skills, attention to detail, and the ability to work with various software tools. Working full time usually means a fixed number of hours per week, often with rotational shifts depending on the employer.

What are the key skills and qualifications needed to thrive as a Full Time BPO Non Voice Process Associate, and why are they important?

To excel as a Full Time BPO Non Voice Process Associate, you typically need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like MS Office is commonly required. Time management, problem-solving abilities, and a customer-oriented attitude help individuals stand out in this role. These skills ensure efficient handling of customer queries, accurate data entry, and high-quality service delivery in a fast-paced environment.

What are the typical daily responsibilities in a Full Time BPO Non Voice Process role?

In a Full Time BPO Non Voice Process role, your daily tasks often include handling customer queries through email, chat, or other text-based platforms. You may be responsible for resolving issues, processing orders, updating records, and providing information while adhering to company guidelines and turnaround times. Collaboration with team members and supervisors is common to ensure consistent service quality, and you'll likely need to maintain detailed documentation of each customer interaction. This role requires strong written communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.
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Full Time Bpo Non Voice Process jobs near you
Infographic showing various Full Time Bpo Non Voice Process job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 3% Internship, 74% As Needed, 14% Full Time, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.
Teams SME (Non - Voice)

Teams SME (Non - Voice)

3B Staffing LLC

Austin, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hello,
Greetings!!!
This is Abhishek from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role.
Title: Teams SME (Non - Voice)
Location: San Jose, CA/Austin, TX
Duration: Full Time
Job Description:
1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
2. Understanding of Teams Licensing and Communication Credits
3. Troubleshoot and configure Teams, Channels, Private Channels and its members.
4. Retention Policies, E-911 understanding, Device focused troubleshooting
5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
6. Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
7. Knowledge on Teams related SharePoint / One Drive areas.
8. PowerShell Scripting / MS Graph knowledge and understanding.
Roles & Responsibilities
. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
2. Responsible for handling Level 3 service requests and operational activities.
3. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
4. Coordination with different escalation teams during high-risk Incidents or Projects.
5. Adheres to engineering methodologies, standards, and leading practices.
6. Provide feedback regarding engineering methodologies and various user requirements.
7. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
8. Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
9. Execution of application environment tasks as required for incident resolution.
10. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
11. Respond to automated alerts on the health of systems.
12. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
13. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
14. Root cause analysis and service improvement solutions.
15. Certifications (MS-700)
16. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.
17. Teams' Voice knowledge, especially Microsoft Calling Plans and associated confi gurations to restrict and/or optimize.
18. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
19. Knowledge of App Centric Mgmt. for Teams
20. Knowledge of API Registrations for Teams Apps both Delegated and Application levels.
21. Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
22. Able to accurately test new features to an enterprise comfortability level to raise a Change.
23. Always be up to date on new Teams features and Security updates
24. Planning, designing and Implementing of M365 services
25. Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
26. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
27. Smart troubleshooting skills
28. Knowledge on enterprise Mobility like EndPoint Manager
29. Ability to work with solution architect for technical solution
30. Ability to manage multiple tenants
31. Good knowledge in ITSM tools like ServiceNow
32. Good communication and articulation skill
33. Flexible in shifting duty / Flexible in relocation
If you are interested, please send me your updated resume ASAP with below details:
Full Name:
Current Location/Zip:
Contact Number:
E-Mail Id:
Alternate Email Id:
Visa/Work Permit Status:
Current Rate/Salary:
Expected Base Salary:
Notice Period/Availability to Start:
Skype ID:
Willingness to relocate to job location:
Any Relocation Concern (family/house/weather):
Current/Previous Employer Name:
Preferred Interview timings (Specify Time zone):
Any other job opportunity in process & at which stage:
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response..
Thanks and Regards,
Abhishek Singh
Jconnect Infotech Inc.
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Contact: 856-770-2379
Email: abhi.k@jconnectinc.com

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