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Entry Level Bpo Non Voice Process Jobs (NOW HIRING)

3B Staffing LLC

Teams SME (non-Voice)

Phoenix, AZ · On-site

Teams SME (non-Voice) Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite ... Recommendation of process engineering and operational improvement initiatives including automation ...

3B Staffing LLC

Teams SME (non-Voice)

Phoenix, AZ · On-site

Teams SME (non-Voice) Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite ... Recommendation of process engineering and operational improvement initiatives including automation ...

3B Staffing LLC

Teams SME (Non - Voice)

Austin, TX · On-site

Title: Teams SME (Non - Voice) Location: San Jose, CA/Austin, TX Duration: Full Time * Provide ... of process engineering and operational improvement initiatives including automation tooling ...

3B Staffing LLC

Teams SME (Non - Voice)

Austin, TX · On-site

Title: Teams SME (Non - Voice) Location: San Jose, CA/Austin, TX Duration: Full Time * Provide ... of process engineering and operational improvement initiatives including automation tooling ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$85 - $115/hr

... non-emergency medical transportation (NEMT) health tech company to support their growth as they ... the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the ...

ibex

Backoffice Representative

Crittenden, NY · On-site

$15 - $20.50/hr

We focus on providing the environment, selection process, benefits, and training to ensure that we ... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

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Entry Level Bpo Non Voice Process information

What is the difference between Entry Level Bpo Non Voice Process vs Entry Level Bpo Voice Process?

AspectEntry Level Bpo Non Voice ProcessEntry Level Bpo Voice Process
Communication SkillsPrimarily written and email communicationVerbal communication via calls
Work EnvironmentChat, email, and backend supportInbound and outbound calls
Required CredentialsBasic educational qualification, good communication skillsBasic educational qualification, good communication skills
Industry UsageCustomer support, technical support, back-officeCustomer support, sales, technical support

Both roles are entry-level positions in the BPO industry requiring similar educational backgrounds and communication skills. The main difference lies in the mode of interaction: non-voice processes focus on written communication, while voice processes involve verbal calls. Your choice depends on your comfort with speaking or writing and your preferred work environment.

What is a non voice job in entry level BPO non voice process?

An entry-level BPO non-voice process involves tasks that do not require spoken communication, such as data entry, email support, chat support, or processing transactions. Employees typically use computers and communication tools like email or chat platforms and focus on written interactions rather than phone calls.

What skills do you need for an entry level Bpo non voice process?

Entry level BPO non-voice process roles require strong communication skills, basic computer literacy, and the ability to handle data entry and customer queries through written communication. Attention to detail, patience, and the ability to work under pressure are also important, along with familiarity with MS Office tools and a good command of language skills.
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The top searched job categories for Entry Level Bpo Non Voice Process jobs are:

Entry Level Bpo Non Voice Process jobs near you
Infographic showing various Entry Level Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Teams SME (non-Voice)

3B Staffing LLC

Phoenix, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hello,

Greetings!!!

This is Harsh from Jconnect INC. Below is the requirement with my client. Please share the updated resume and below details.

Title: Teams SME (non-Voice)

Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite)

Duration: Full-time only

JOB DESCRIPTION:

Teams SME (non-Voice)

Must Have Technical/Functional Skills

  • Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
  • Understanding of Teams Licensing and Communication Credits
  • Troubleshoot and configure Teams, Channels, Private Channels and its members.
  • Retention Policies, E-911 understanding, Device focused troubleshooting
  • Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
  • Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
  • Knowledge on Teams related SharePoint / One Drive areas.
  • PowerShell Scripting / MS Graph knowledge and understanding.

Roles & Responsibilities

  • Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
  • Responsible for handling Level 3 service requests and operational activities.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
  • Coordination with different escalation teams during high-risk Incidents or Projects.
  • Adheres to engineering methodologies, standards, and leading practices.
  • Provide feedback regarding engineering methodologies and various user requirements.
  • Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
  • Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
  • Execution of application environment tasks as required for incident resolution.
  • Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
  • Respond to automated alerts on the health of systems.
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
  • Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
  • Root cause analysis and service improvement solutions.
  • Certifications (MS-700)
  • Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.
  • Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
  • Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
  • Knowledge of App Centric Mgmt. for Teams
  • Knowledge of API Registrations for Teams Apps both Delegated and Application levels.
  • Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
  • Able to accurately test new features to an enterprise comfortability level to raise a Change.
  • Always be up to date on new Teams features and Security updates
  • Planning, designing and Implementing of M365 services
  • Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
  • Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
  • Smart troubleshooting skills
  • Knowledge on enterprise Mobility like EndPoint Manager
  • Ability to work with solution architect for technical solution
  • Ability to manage multiple tenants
  • Good knowledge in ITSM tools like ServiceNow
  • Good communication and articulation skill
  • Flexible in shifting duty / Flexible in relocation

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Alternate mail ID:

Current Location/Zip:

Expected salary:

Willingness to travel/relocate to job location:

Visa/Work Permit Status:

Notice Period/Availability to Start:

Preferred Interview timings (Specify Time zone):

LinkedIn URL:

Looking forward for your response..

Thanks and Regards,

Harsh Srivastava

Jconnect Infotech Inc.

Cherry Hill, NJ 08034

Email: harsh@jconnectinc.com

http://jconnectinc.com/

[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]

The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

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