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Entry Level Bpo Non Voice Process Jobs (NOW HIRING)

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

1840 & Company

Tier 1 - Customer Service

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

Green Chef

Customer Care Specialist - (Non Voice)

$17.50 - $23/hr

The switching process * Invoices * Meter readings * You find pragmatic and sustainable solutions for complex cases - working closely with our 2nd Level Support team. * You develop an understanding of ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

ibex

Backoffice Representative

Crittenden, NY · On-site

$15 - $20.50/hr

We focus on providing the environment, selection process, benefits, and training to ensure that we ... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ...

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All JobsEntry Level Bpo Non Voice Process Jobs

Entry Level Bpo Non Voice Process information

What is the difference between Entry Level Bpo Non Voice Process vs Entry Level Bpo Voice Process?

AspectEntry Level Bpo Non Voice ProcessEntry Level Bpo Voice Process
Communication SkillsPrimarily written and email communicationVerbal communication via calls
Work EnvironmentChat, email, and backend supportInbound and outbound calls
Required CredentialsBasic educational qualification, good communication skillsBasic educational qualification, good communication skills
Industry UsageCustomer support, technical support, back-officeCustomer support, sales, technical support

Both roles are entry-level positions in the BPO industry requiring similar educational backgrounds and communication skills. The main difference lies in the mode of interaction: non-voice processes focus on written communication, while voice processes involve verbal calls. Your choice depends on your comfort with speaking or writing and your preferred work environment.

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Entry Level Bpo Non Voice Process jobs near you
Infographic showing various Entry Level Bpo Non Voice Process job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 68% Full Time, and 29% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution.
Analyst (Non-Voice)

Analyst (Non-Voice)

HCL Technologies Limited

Farmington, MI

Full-time

Posted 17 days ago

Job description

Job Summary

•    Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles
•    Act as the highest onsite point of contact for technical questions for your assigned team and provide advanced technical troubleshooting, in coordination with OEM level 2 and level 3 engineering team on repair guidance and process enhancements
•    Ability to deescalate dealer technicians when disagreements arise
•    Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians
•    Seek support from and liaise with other cross-functional teams concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air)
•    Provide insights in a timely and professional manner on any issues that prevent the completion of tasks and achievement of SLA and targets
•    Respond and act in a timely professional manner to any critical client communications
•    Proactive coordination of multiple ticketing environments

Key Responsibilities

•    Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles
•    Act as the highest onsite point of contact for technical questions for your assigned team and provide advanced technical troubleshooting, in coordination with OEM level 2 and level 3 engineering team on repair guidance and process enhancements
•    Ability to deescalate dealer technicians when disagreements arise
•    Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians
•    Seek support from and liaise with other cross-functional teams concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air)
•    Provide insights in a timely and professional manner on any issues that prevent the completion of tasks and achievement of SLA and targets
•    Respond and act in a timely professional manner to any critical client communications
•    Proactive coordination of multiple ticketing environments

Skill Requirements

Able to work shifts within our hours of operation: 
o Monday: Friday, 8:30 AM – 8:00 PM ET 
o Saturday: 8:30 AM – 5:00 PM ET 
• Basic level automotive diagnostic and troubleshooting experience 
• Comfort with Microsoft Office applications and (Intermediate typing skills (~25 WPM). 
• Multitasking in a fast-paced digital environment 
• Attention to detail in capturing case information in a digital environment. 
• Being able to think critically about a customer's complaint and identify solutions based on 
SOPs and process guidelines. 
• Customer service experience. The ability to truly understand customers to strive for providing 
great service. 
• Clear communication skills. The ability to communicate clearly when working with customers. 
Good writing with the ability to convey nuance. Usage of complete sentences and proper 
grammar. 
• High school diploma or equivalent 
Preferred 
• A love of cars 
• Previous automotive diagnostic experience 
• One or more years of contact support center experience

Other Requirements
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