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Summer Bpo Non Voice Process Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Office Work Shift - Day Job (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Richardson, TX · On-site +1

$13.25 - $18.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Office Work Shift - Day Job (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

Guss, IA · Remote

$19.25 - $26.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

Cisive

Data Entry Specialist-1

$17.50 - $23.25/hr

Process Type: Non-Voice / Back Office * Domain: Background Screening / Healthcare Compliance * Work Location: Work From Home * Shift: Night Shift, Monday to Friday Key Competencies * Attention to ...

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Summer Bpo Non Voice Process information

What is a Summer BPO Non Voice Process?

A Summer BPO Non Voice Process job involves working in a business process outsourcing (BPO) company, handling customer support or data processing tasks that do not require speaking with customers over the phone. Instead, employees communicate via email, chat, or by processing data and documents. These are typically seasonal or internship roles available to students or fresh graduates during the summer, providing them with practical experience in customer service, data entry, or back-office operations. The job requires good written communication skills, attention to detail, and proficiency in using computers and basic software applications.

What is the difference between Summer Bpo Non Voice Process vs Summer Bpo Voice Process?

AspectSummer Bpo Non Voice ProcessSummer Bpo Voice Process
Work TypeNon-verbal tasks like data entry, email support, chat supportVerbal tasks like customer calls, voice support
Required SkillsTyping, written communication, basic computer skillsClear spoken communication, active listening, fluency in language
Work EnvironmentQuiet, computer-based setupCall center environment with headsets
Common UsageCustomer support via chat/email, backend processingHandling customer calls, resolving issues verbally

Summer Bpo Non Voice Process involves non-verbal tasks like chat or email support, requiring strong typing and written communication skills. In contrast, Summer Bpo Voice Process focuses on verbal communication through customer calls, emphasizing clear speech and active listening. Both roles are common in BPO industries but differ mainly in communication mode and skill requirements.

What are the most common challenges faced in a Summer BPO Non Voice Process role, and how can new hires effectively handle them?

One of the most common challenges in a Summer BPO Non Voice Process role is managing a high volume of customer queries or data tasks within tight deadlines while maintaining accuracy. New hires can effectively handle these by developing strong time management skills, paying close attention to detail, and familiarizing themselves with the company's communication platforms and knowledge bases. Additionally, proactively seeking feedback and collaborating with team members can help resolve issues quickly and improve performance. Training sessions and continuous learning are key to adapting to evolving processes and customer needs.

What are the key skills and qualifications needed to thrive as a Summer BPO Non Voice Process associate?

To succeed as a Summer BPO Non-Voice Process Associate, you typically need good written communication skills, attention to detail, and a minimum educational qualification such as a high school diploma or equivalent. Familiarity with CRM software, data entry tools, and basic office applications like MS Excel is often required. Strong problem-solving abilities, time management, and the ability to work independently are standout soft skills in this position. These competencies ensure efficient handling of customer queries, accurate data management, and high levels of client satisfaction in a fast-paced support environment.
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Summer Bpo Non Voice Process jobs near you
Infographic showing various Summer Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Associate - Customer Care - Non - Voice 5A

Genpact

Plano, TX • On-site

$14 - $19.25/hr

Full-time

Posted 13 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

182nd of 223 rated it services

Job description

Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
In this role, you will be responsible for sorting, retrieving medical records and burning in CDs post mailing contents to destination
Responsibilities
  • Retrieval of medical records
  • Customer record look up
  • Health source queue management
  • Burning medical records on CDs
  • Managing sensitive medical information
  • Reporting capabilities
  • Performance Dashboards

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Workplace

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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