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Bpo Non Voice Process Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Office Work Shift - Day Job (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Richardson, TX · On-site +1

$13.25 - $18.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Care - Non - Voice Remote Type - Office Work Shift - Day Job (United States of America) The ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

Guss, IA · Remote

$19.25 - $26.25/hr

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

Cisive

Data Entry Specialist-1

$17.50 - $23.25/hr

Process Type: Non-Voice / Back Office * Domain: Background Screening / Healthcare Compliance * Work Location: Work From Home * Shift: Night Shift, Monday to Friday Key Competencies * Attention to ...

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Bpo Non Voice Process information

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$48

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How much do bpo non voice process jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the BPO Non Voice Process position, and why are they important?

To thrive as a BPO Non Voice Process Associate, you generally need strong written communication skills, attention to detail, and proficiency in data entry, often supported by at least a high school diploma. Familiarity with customer relationship management (CRM) tools, email platforms, and basic office software is commonly required, and some employers value certifications in areas like MS Office or customer service. Exceptional problem-solving abilities, time management, and the capacity to multitask efficiently are the soft skills that help you stand out. These skills are crucial to ensure high-quality customer service, accuracy, and productivity in handling back-end operations and digital communications.

What is a BPO Non Voice Process?

A BPO Non-Voice Process job involves handling customer interactions and backend tasks through emails, chat support, or data entry instead of phone calls. Employees in this role typically assist with troubleshooting, processing requests, or managing data. It requires strong written communication skills, attention to detail, and proficiency in computer applications.

What are the typical daily tasks of a BPO Non Voice Process associate?

As a BPO Non Voice Process Associate, your daily tasks usually include managing customer queries through email or chat, performing data entry, updating records, and resolving issues according to company protocols. You may also conduct research, process customer requests, and collaborate with team members or other departments to ensure timely and accurate service delivery. Attention to detail and quick response times are important, as much of the work involves handling sensitive customer information. Overall, the role emphasizes effective written communication and maintaining high standards of client satisfaction.

What cities are hiring for Bpo Non Voice Process jobs?

Cities with the most Bpo Non Voice Process job openings:

What are the most commonly searched types of Bpo Non Voice Process jobs?

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Bpo Non Voice Process jobs near you
Infographic showing various Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Associate - Customer Care - Non - Voice 5A

Genpact

Plano, TX • On-site

$14 - $19.25/hr

Full-time

Posted 15 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

183rd of 224 rated it services

Job description

Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
In this role, you will be responsible for sorting, retrieving medical records and burning in CDs post mailing contents to destination
Responsibilities
  • Retrieval of medical records
  • Customer record look up
  • Health source queue management
  • Burning medical records on CDs
  • Managing sensitive medical information
  • Reporting capabilities
  • Performance Dashboards

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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