ZipRecruiter

Log In

1

Bpo Non Voice Process Jobs (NOW HIRING)

ClifyX

Teams SME (non-Voice)

Austin, TX

Role: Teams SME (non-Voice) Location: 1st Priority - Phoenix, AZ and Austin, TX & San Jose, CA ... of process engineering and operational improvement initiatives including automation tooling ...

Compunnel

Helpdesk Analyst

Aliso Viejo, CA · On-site

$22 - $30/hr

... processes. Key Responsibilities * Provide Level 1 technical support through voice and non-voice channels. * Troubleshoot browser-related issues including cache, cookies, and application access ...

Shalaka Management Services

... process requirements. Sell multiple BPO services (including but not limited to Finance & Accounting, Customer Care or Voice, Retail Banking Operations, Brokerage Operations, Documentation Services ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

We focus on providing the environment, selection process, benefits, and training to ensure that we ... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ...

Bowhead

BTS Site Manager

Minot Air Force Base, ND · On-site

... equipment for non-voice circuits. They may be asked to assist with switch maintenance and ... Will lead business development processes such as identification, qualification, capture, and ...

next page

Showing results 1-20

All JobsBpo Non Voice Process Jobs

Bpo Non Voice Process information

See salary details

$5

$48

$76

How much do bpo non voice process jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What jobs can I do with no voice?

BPO non-voice processes include roles such as data entry, back-office support, email support, chat support, and transcription. These jobs typically require strong computer skills, attention to detail, and the ability to communicate effectively through written means rather than spoken communication.

What job makes $10,000 a month without a degree?

A BPO non-voice process job typically does not pay $10,000 a month without specialized skills or experience. High earnings in such roles are uncommon; most high-paying jobs require advanced skills, certifications, or experience, often in sales, management, or technical fields. Achieving this income level usually involves roles with commission, bonuses, or leadership responsibilities beyond standard non-voice BPO positions.

What is a BPO non voice process job?

A BPO non-voice process job involves handling customer support or back-office tasks through written communication methods such as email, chat, or ticketing systems, without direct phone interaction. These roles require strong communication skills, computer proficiency, and attention to detail, often working in shifts within a call center or office environment.

What are the key skills and qualifications needed to thrive in the Bpo Non Voice Process position, and why are they important?

To thrive as a BPO Non Voice Process Associate, you generally need strong written communication skills, attention to detail, and proficiency in data entry, often supported by at least a high school diploma. Familiarity with customer relationship management (CRM) tools, email platforms, and basic office software is commonly required, and some employers value certifications in areas like MS Office or customer service. Exceptional problem-solving abilities, time management, and the capacity to multitask efficiently are the soft skills that help you stand out. These skills are crucial to ensure high-quality customer service, accuracy, and productivity in handling back-end operations and digital communications.

What does non-voice BPO do?

Non-voice BPO involves handling customer support and business processes through written communication channels such as email, chat, or ticketing systems, rather than phone calls. Employees in this role focus on data entry, order processing, technical support, and other back-office tasks that require strong communication and computer skills.

What is a Bpo Non Voice Process job?

A BPO Non-Voice Process job involves handling customer interactions and backend tasks through emails, chat support, or data entry instead of phone calls. Employees in this role typically assist with troubleshooting, processing requests, or managing data. It requires strong written communication skills, attention to detail, and proficiency in computer applications.

What are the typical daily tasks of a BPO Non Voice Process Associate?

As a BPO Non Voice Process Associate, your daily tasks usually include managing customer queries through email or chat, performing data entry, updating records, and resolving issues according to company protocols. You may also conduct research, process customer requests, and collaborate with team members or other departments to ensure timely and accurate service delivery. Attention to detail and quick response times are important, as much of the work involves handling sensitive customer information. Overall, the role emphasizes effective written communication and maintaining high standards of client satisfaction.

More about Bpo Non Voice Process jobs
What cities are hiring for Bpo Non Voice Process jobs? Cities with the most Bpo Non Voice Process job openings:
What are the most commonly searched types of Bpo Non Voice Process jobs? The most popular types of Bpo Non Voice Process jobs are:
What states have the most Bpo Non Voice Process jobs? States with the most job openings for Bpo Non Voice Process jobs include:
What job categories do people searching Bpo Non Voice Process jobs look for? The top searched job categories for Bpo Non Voice Process jobs are:
Bpo Non Voice Process jobs near you
Infographic showing various Bpo Non Voice Process job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 88% Full Time, 4% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.
Teams SME (non-Voice)

Teams SME (non-Voice)

ClifyX

Austin, TX

Other

Posted 3 days ago

Job description

Role: Teams SME (non-Voice)

Location: 1st Priority - Phoenix, AZ and Austin, TX & San Jose, CA, NYC, NY, Omaha, NE

Hire Type: Full Time



Must Have Technical/Functional Skills

1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.

2. Understanding of Teams Licensing and Communication Credits

3. Troubleshoot and configure Teams, Channels, Private Channels and its members.

4. Retention Policies, E-911 understanding, Device focused troubleshooting

5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar

6. Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts

7. Knowledge on Teams related SharePoint / One Drive areas.

8. PowerShell Scripting / MS Graph knowledge and understanding.

Roles & Responsibilities

1. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.

2. Responsible for handling Level 3 service requests and operational activities.

3. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.

4. Coordination with different escalation teams during high-risk Incidents or Projects.

5. Adheres to engineering methodologies, standards, and leading practices.

6. Provide feedback regarding engineering methodologies and various user requirements.

7. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.

8. Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.

9. Execution of application environment tasks as required for incident resolution.

10. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.

11. Respond to automated alerts on the health of systems.

12. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.

13. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.

14. Root cause analysis and service improvement solutions.

15. Certifications (MS-700)

16. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.

17. Teams’ Voice knowledge, especially Microsoft Calling Plans and associated confi gurations to restrict and/or optimize.

18. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands

19. Knowledge of App Centric Mgmt. for Teams

20. Knowledge of API Registrations for Teams Apps both Delegated and Application levels.

21. Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.

22. Able to accurately test new features to an enterprise comfortability level to raise a Change.

23. Always be up to date on new Teams features and Security updates

24. Planning, designing and Implementing of M365 services

25. Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.

26. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.

27. Smart troubleshooting skills

28. Knowledge on enterprise Mobility like EndPoint Manager

29. Ability to work with solution architect for technical solution

30. Ability to manage multiple tenants

31. Good knowledge in ITSM tools like ServiceNow

32. Good communication and articulation skill

33. Flexible in shifting duty / Flexible in relocation

ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

View All ClifyX Jobs

Apply