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Bpo Non Voice Process Jobs (NOW HIRING)

NTT DATA Services

BPO Senior Manager

Tampa, FL · Remote

$93K/yr

Experience implementing process improvement initiatives and quality management programs. * Must be ... Support complex and non-routine appeals by applying sound clinical judgment and decision-making.

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... low-code tools enabling non-technical teams to create and modify voice workflows • Build ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... low-code tools enabling non-technical teams to create and modify voice workflows • Build ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... low-code tools enabling non-technical teams to create and modify voice workflows • Build ...

NTT DATA Services

BPO Senior Manager

Tampa, FL · On-site

$93K/yr

Experience implementing process improvement initiatives and quality management programs. * Must be ... Support complex and non-routine appeals by applying sound clinical judgment and decision-making.

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... low-code tools enabling non-technical teams to create and modify voice workflows • Build ...

NTT DATA Services

BPO Senior Manager

Tampa, FL · Remote

$93K/yr

Experience implementing process improvement initiatives and quality management programs. * Must be ... Support complex and non-routine appeals by applying sound clinical judgment and decision-making.

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Bpo Non Voice Process information

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How much do bpo non voice process jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a BPO Non Voice Process?

A BPO Non-Voice Process job involves handling customer interactions and backend tasks through emails, chat support, or data entry instead of phone calls. Employees in this role typically assist with troubleshooting, processing requests, or managing data. It requires strong written communication skills, attention to detail, and proficiency in computer applications.

What are the typical daily tasks of a BPO Non Voice Process associate?

As a BPO Non Voice Process Associate, your daily tasks usually include managing customer queries through email or chat, performing data entry, updating records, and resolving issues according to company protocols. You may also conduct research, process customer requests, and collaborate with team members or other departments to ensure timely and accurate service delivery. Attention to detail and quick response times are important, as much of the work involves handling sensitive customer information. Overall, the role emphasizes effective written communication and maintaining high standards of client satisfaction.

What are the key skills and qualifications needed to thrive in the BPO Non Voice Process position, and why are they important?

To thrive as a BPO Non Voice Process Associate, you generally need strong written communication skills, attention to detail, and proficiency in data entry, often supported by at least a high school diploma. Familiarity with customer relationship management (CRM) tools, email platforms, and basic office software is commonly required, and some employers value certifications in areas like MS Office or customer service. Exceptional problem-solving abilities, time management, and the capacity to multitask efficiently are the soft skills that help you stand out. These skills are crucial to ensure high-quality customer service, accuracy, and productivity in handling back-end operations and digital communications.

What cities are hiring for Bpo Non Voice Process jobs?

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What are the most commonly searched types of Bpo Non Voice Process jobs?

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Bpo Non Voice Process jobs near you
Infographic showing various Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Voice and Data Engineer

CoServe Global Solutions

Pikeville, KY

Full-time

Re-posted 2 days ago

Key responsibilities

  • Install, maintain, repair, and operate telecommunications infrastructure including LAN, WAN, voice, video conferencing, and radio systems.

  • Serve as the lead for various activities related to telecommunications equipment and networks within a geographical area.

  • Provide technical support for network equipment, telecommunications systems, and electronic systems, including troubleshooting and problem resolution.

Job description

Company Description

To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. 

Our vision is to help discover the very best talent on the planet.  And then help those people find their ideal work opportunity.  

CoServe's specific focus is IT and Telecommunication.  As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.

Job Description

PRINCIPAL OBJECTIVE: 

Maintain the Technical integrity of all Data (WANs/LANs/MANs, and Low speed data), voice (PBX, voice Mail, conference bridges, radio network - PTP, MAS, VHF, & UHF) networks, Video Conferencing, and IXC, LEC and CLEC problem resolution. Has a high degree of technical expertise in most area of infrastructure. Technical integrity will include installation, scheduled maintenance, and problem resolution of all telecommunications equipment and networks within a given geographical area. Position will act as lead person for various activities. Position will serve as a direct customer and interface for the IT process. 



ESSENTIAL FUNCTIONS:


Installs, maintains, repairs and operates infrastructure within the network, such as but not limited to:

Local Area Network equipment

Wide Area Networking equipment & circuits

Telephone systems; PBX, hybrid key systems and non-KSU systems

Voice processing and Computerized telephone technology

Microwave radio equipment 

VHF/UHF radio equipment, Mobile Cellular Phones, and paging infrastructure

Video teleconferencing equipment

Fiber Optic cable systems

UPS systems/AC and DC systems

Other company electronic equipment as needed and/or when requested

Functions as PBX and phone mail administrator 

Works closely with telephone company and other company personnel to install and repair telephone circuits 

Works with coordinator for telecommunications capital projects

Assures that company microwave and radio system operates within the guidelines set forth by the Federal Communications Commission

Providing first level client PC support 

Provides electronic technical support for company engineering and other departments

Assists in the operation and repair of company SCADA and electronic measurement systems

Work with Central Network personnel configuring routers, hubs, and channel banks

Building infrastructure cabling systems, both fiber and metallic mediums.



Qualifications
  • Cisco and Avaya Certifications
  • Understand OSI seven Layer model
  • Understand various network protocols
  • Possess basic computer skills and familiar with Microsoft Professional Office Suite products
  • Understands and complies with all OSHA and company safety regulations
Additional Information

This is an immediate opportunity!  Please contact us so we can help you get that first interview! 

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About CoServe

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2012

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